Troubleshooting - Black Box EME160A-UC User Manual

CHAPTER 6: TROUBLESHOOTING
I am having problems with the unit but not sure what to do next?
Contact Black Box Technical Support at 877-877-2269 or techsupport@blackbox.com
Please provide the following detailed information.
NOTE: The more details you can provide the easier and faster we can provide you with a resolution, so please be as
detailed as possible.
1. The details of the problem, condition of the LEDs, etc.
2. What you did to determine the unit has this problem?
3. Was there anything done to the unit prior to having the problem?
4. Did the unit always have this problem, if not when did this start?
5. Do you have more than one unit having the same problem?
6. What did you do to try and fix the problem?
7. What version of firmware is running on the unit? Did you try and upgrade it?
8. Include the settings and backup configuration files to support (both files).
9. If you can put the unit online this would be the fastest way for us to solve the problem.
10. What is the MAC ID of the unit?
Contact Black Box Technical Support at 877-877-2269 or techsupport@blackbox.com if you have any further
technical questions or problems.
1.877.877.2269 BLACKBOX.COM
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