Black Box ServReach KVM Gate KVIP1000A User Manual
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Black Box ServReach KVM Gate KVIP1000A User Manual

Black Box ServReach KVM Gate KVIP1000A User Manual

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ServReach
Extend your keyboard, video, mouse (KVM) from
any computer or server over TCP/IP via LAN or
WAN.
Provides secure remote KVM access and control from the BIOS level—
independent of the operating system.
Customer
Support
Information
KVIP1000A
KVMGate
™
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
BLACK BOX
KVIP1000A
®

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Summary of Contents for Black Box ServReach KVM Gate KVIP1000A

  • Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) Customer FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Support Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Information Web site: www.blackbox.com • E-mail: info@blackbox.com KVIP1000A...
  • Page 2 FCC and IC RFI Statements Federal Communications Commission and Industry Canada Radio Frequency Interference Statements This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause inter ference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.
  • Page 3 NOM Statement Instrucciones de Seguridad (Normas Oficiales Mexicanas Electrical Safety Statement) 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.
  • Page 4 Trademarks Used in this Manual Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks, and ServReach is a trademark, of BB Technologies, Inc. Linux is a registered trademark of Linus Torvalds. Internet Explorer, Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation.

  • Page 5: Table Of Contents

    Keyboard Key Sequences ..........................29 Synchronizing Mouse Pointers ..........................32 5.9.1 Aligning the Mice Pointers ........................32 5.9.2 Calibrating Mice Pointers ..........................32 5.9.3 Manual Mice Synchronization ........................32 5.10 Black Box Logo Menu Features ..........................34 5.11 Full-Screen Mode ...............................35 724-746-5500 | blackbox.com Page 5 KVIP1000A...
  • Page 6 6. Troubleshooting ................................36 Safe Mode .................................36 Restoring Factory Defaults ..........................37 Restoring the Device Firmware ...........................38 Restoring Remote Session Disconnect ........................38 Calling Black Box ...............................38 Shipping and Packaging .............................39 Appendix. Video Resolution and Refresh Rates ........................40 724-746-5500 | blackbox.com Page 6...

  • Page 7: Specifications

    Chapter 1: Specifications 1. Specifications Operating Systems: Target server: Windows 3.1, 9X, 2000, XP, NT4, or 2003 Server; Windows Vista ; DOS; Novell 3.12–6; ® ® ® Linux ® Client computer: Windows NT 4.0, 2000, XP, or 2003 Server, with Internet Explorer 6.0 or higher (32-bit only), Firefox 3, ®...

  • Page 8: Overview

    Chapter 2: Overview 2. Overview 2.1 Introduction The ServReach KVMGate (KVIP1000A) extends your keyboard, video, mouse (KVM) from any computer or server over TCP/IP ™ via LAN, or WAN. Control, monitor, and manage your servers from wherever you are, inside or outside the organization. The KVMGate is a cost-effective hardware solution for secure remote KVM access and control of a computer/server from the BIOS level—independent of the OS.

  • Page 9: Hardware Description

    Chapter 2: Overview 2.5 Hardware Description 2.5.1 Front Panel Figure 2-1 illustrates the front panel of the KVMGate. Table 2-1 describes its components. Figure 2-1. KVMGate front panel. Table 2-1. Front-panel components. Number LED/Button Function Power Power indicator Remote Lights when a remote session is active. Local When you press this button, KVMGate disconnects the client computer’s link to the target server, so you can use the local mouse and keyboard.

  • Page 10: Back Panel

    Chapter 2: Overview 2.5.2 Back Panel Figure 2-2 illustrates the back panel of the KVMGate. Table 2-2 describes its components. Figure 2-2. KVMGate back panel. Table 2-2. Back-panel components. Number Connector/Button/LED Function 3-prong power connector External power input Push button Force the local user to take control USB Type A connector Connect a USB flash key for system updates...

  • Page 11: Installation

    Chapter 3: Installation 3. Installation 3.1 Pre-Installation Guidelines Place cables away from fluorescent lights, air conditioners, and machines that are likely to generate electrical noise. Place the KVMGate on a flat, clean, and dry surface. The KVMGate is not intended for connection to exposed outdoor lines. 3.2 Avoiding General Rackmounting Problems Elevated operating ambient temperature: The operating ambient temperature of the rack environment may be greater than the room temperature.

  • Page 12: Client Computer Operating System

    Chapter 3: Installation 3.4 Client Computer Operating System Use Windows NT 4.0, 2000, XP or 2003 Server with Internet Explorer 6.0 or higher, Firefox 3, Linux with Firefox 4. 128-bit encryption is required if a secured connection is selected. 3.5 Connecting the System Connect the target server/KVM switch to the KVMGate as follows: 1.
  • Page 13 Chapter 3: Installation 3-in-1 CPU cable KVM switch ServReach™ KVMGate User over IP LAN/WAN Computer rack Figure 3-3. KVMGate connections to a KVM switch. 724-746-5500 | blackbox.com Page 13 KVIP1000A...

  • Page 14: Configuration

    Chapter 4: Configuration 4. Configuration 4.1 Initial Settings—Default IP Address By default, KVMGate boots with an automatically assigned IP address from a Dynamic Host Configuration Protocol (DHCP) server on the network. The DHCP server provides a valid IP address, gateway address, and subnet mask. To identify the IP address, the KVMGate MAC address appears on the underside of the KVMGate box.

  • Page 15: System Configuration

    SSL Certificate Notes When you first connect to KVMGate’s https Configuration page, two browser security warnings appear. Click “Yes” to proceed. The first warning disappears after you install the first KVMGate client, once Black Box’s root certificate is installed. 4.3 System Configuration 4.3.1 Network >...

  • Page 16: Network > Snmp Settings

    Chapter 4: Configuration Under LAN in Figure 4-2 is the following: Enable DHCP—When a DHCP server is active on the same network that the KVMGate is connected to, DHCP automatically assigns an IP address. When DHCP is disabled (recommended), you can assign a fixed IP address to the KVMGate. Consult your Network Administrator regarding the use of the DHCP.

  • Page 17: Administration > User Settings

    Chapter 4: Configuration Enable traps—Check to enable SNMP traps of KVMGate events and operation. Community—Type the SNMP community. SNMP Manager IP—Enter the SNMP Server IP address. 4.3.3 Administration > User Settings From the menu, click “User Settings,” and the following appears: Figure 4-4.
  • Page 18 Chapter 4: Configuration Adding a User To add a user: 1. Click on the Add button and type a name and a password. The password must be at least six characters—letters or numbers— and must not include the user name, even if other characters are added. NOTE: The following “special”...

  • Page 19: Administration > Switch Configuration

    NOTE: Server names left as UNUSED cannot be accessed. Install switch definition file If the KVM switch type is not listed in the manufacturer/model drop-down lists, contact Black Box to request an updated Switch Definition file with the desired KVM switch listed.

  • Page 20: Administration > Serial Settings

    Chapter 4: Configuration Figure 4-6. Switch Configuration screen when PODs are attached to the servers. 4.3.5 Administration > Serial Settings Where you have a serial device connected to the system, you must configure the RS-232 settings. To do so: From the menu click “Serial Settings,” and the Serial Settings screen appears (see Figure 4-7): 724-746-5500 | blackbox.com Page 20 KVIP1000A...
  • Page 21 Chapter 4: Configuration Figure 4-7. Serial settings. Where relevant, type in a device name and choose the correct device parameters. Show Check “Show” to make the device appear in the list of servers/devices that can be accessed. If there is no device connected to the particular serial port, uncheck “Show.”...

  • Page 22: Security > Settings

    Chapter 4: Configuration 4.3.6 Security > Settings Configure the security features, such as Account Blocking, Password Policy, and Idle Timeout, as explained here. From the Security section click “Settings,” and the Security Settings appear as in Figure 4-8. Figure 4-8. Security settings. The security page elements: Account Blocking—Decide on the number of attempts to log in with a wrong username or password—after which there is a time lock or a total block.

  • Page 23: Security > Ssl Certificates

    Chapter 4: Configuration 4.3.7 Security > SSL Certificates From the menu, select SSL Certificate, and the SSL Certificate page appears (see Figure 4-9). Figure 4-9. The SSL certificate page. You can replace the current KVMGate’s SSL certificate. Certificate File—Browse to locate the cer file. Private File—Browse to locate the private key file.

  • Page 24: Maintenance > Firmware Upgrade

    Upgrade the KVMGate firmware to take advantage of new features. You can receive firmware updates by e-mail or download them from the Black Box Web site. Save the firmware file on the client computer. From the menu, select “Firmware Upgrade.” The Firmware Upgrade page appears. See Figure 4-10.

  • Page 25: Saving Changes And Logging Out

    Chapter 4: Configuration Figure 4-11. Restore factory settings. 2. Check the box if you want to preserve network settings. 3. Click on the Restore button. 4.3.10 Saving Changes and Logging Out To save any configuration changes and restart the KVMGate, click on the “Save & Restart” button. To exit the configuration menu and close the session, click on the “Logout”...

  • Page 26: Operation

    (both lower case). When using a Firefox browser, install the Firefox add-on. On first connection, install the Black Box certificate and ActiveX control. You must login as an Administrator to your computer to install the ActiveX control. Once the ActiveX control is installed, all types of users can login.

  • Page 27: Taking Over A Busy Remote Session

    Chapter 5: Operation 5.2 Taking Over a Busy Remote Session When connecting to a busy target server, you will see a pop-up stating that you are entering a shared session. Figure 5-2. Busy remote session options. NOTE: Older versions will give you three options: “Take Over,” “View Only,” and “Cancel.” 5.3 The Toolbar The Toolbar can be toggled between “Post-it”...

  • Page 28: Adjusting The Video Settings

    Chapter 5: Operation Figure 5-3. Settings… box Bandwidth Choose from the following options: • Adaptive—Automatically adapts to the best compression and colors. • Fixed—Select Low, Medium, or High bandwidth. - Low—Select low for high compression and 16 colors. - Medium—Select medium for medium compression and 256 colors. Medium is recommended when using a standard Internet connection.

  • Page 29: Performance

    5.6.3 Performance See Section 5.5. 5.7 Power Cycle Where a Black Box POD is connected to the Serial port of the ServReach Gate via an optional serial cable, you can power manage the Target server as follows: From the Toolbar, click .
  • Page 30 Chapter 5: Operation Figure 5-5. Special Key Manager box. To add a predefined sequence: 1. Click “Add Predefined.” A list of sequences appears. 2. Select the desired sequence and click “OK.” The sequence appears in the Special Key Manager box. 3.
  • Page 31 Chapter 5: Operation Figure 5-6. Add Special Key box. 2. Give the key sequence a name in the Label box. 3. Click “Start Recording.” 4. Press the desired keys. The keys appear in the area provided. 5. Click “Stop Recording.” 6.

  • Page 32: Synchronizing Mouse Pointers

    Chapter 5: Operation 5.9 Synchronizing Mouse Pointers When working at the client computer, two mouse pointers appear: The client computer’s is on top of the target server’s. The mouse pointers should be synchronized. The following explains what to do if they are not synchronized. WARNING: Before synchronizing mouse pointers, adjust the video of the target server (explained in Section 5.6);...
  • Page 33 Chapter 5: Operation To manually synchronize mouse pointers: 1. From the toolbar, click /Manual Settings. The Mouse Settings box appears (see Figure 5-7). Figure 5-7. Mouse Settings box. 2. Select the target server’s operating system and click “OK.” Instructions and sliders appear. 3.

  • Page 34: Black Box Logo Menu Features

    “Standard Mouse” and uncheck “Microsoft Mouse.” Max Rate—this defines the maximum mouse report rate. For Sun Solaris, the default value is 20 to support older Sun versions. 5.10 Black Box Logo Menu Features Right-click the Black Box logo , and a menu appears.

  • Page 35: Full-Screen Mode

    Chapter 5: Operation Figure 5-9. Client Configuration box. Pointer type—Using the radio buttons, you can change the client computer mouse pointer to appear as a dot or to not appear at all. Auto Hide—Check this option to hide the toolbar from the next reconnection onwards. To toggle the toolbar on and off, press F9 or double-click the System tray icon (see Section 5.3).

  • Page 36: Troubleshooting

    Chapter 6: Troubleshooting 6. Troubleshooting 6.1 Safe Mode From the Safe mode you can: Restore factory defaults—When you cannot access the system (for example, if you have forgotten the Username or Password), restore factory defaults from the Safe mode. (Section 4.3.9 explains how to restore factory settings from the Web interface). Restore the device firmware—If during a firmware update, there is a power failure and you can no longer access the system, you can restore the device firmware from the Safe mode.

  • Page 37: Restoring Factory Defaults

    Chapter 6: Troubleshooting Figure 6-2. Safe Mode menu. 6.2 Restoring Factory Defaults To restore factory defaults: 1. From the menu, choose Restore Factory Settings. A warning appears (see Figure 6-3). Figure 6-3. Warning. 2. Click Restore. A further warning appears (see Figure 6-4). Figure 6-4.

  • Page 38: Restoring The Device Firmware

    4. Click “Reboot” to restart the unit. 6.3 Restoring the Device Firmware Contact Black Box Technical Support at info@blackbox.com to receive the upgrade firmware required to restore the device firm- ware. Save the upgrade firmware on the hard disk of a computer connected to the network.

  • Page 39: Shipping And Packaging

    • Package it carefully. We recommend that you use the original container. • If you are returning the unit, include everything you received with it. Before you ship a unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 40: Appendix. Video Resolution And Refresh Rates

    Appendix: Video Resolution and Refresh Rates Appendix. Video Resolution and Refresh Rates 640 x 480 720 x 400 800 x 600 1024 x 768 1152 x 864 1152 x 900 1280 x 720 1280 x 768 1280 x 960 1280 x 1024 1600 x 1200 724-746-5500 | blackbox.com Page 40...
  • Page 41 NOTES 724-746-5500 | blackbox.com Page 41 KVIP1000A...
  • Page 42 NOTES 724-746-5500 | blackbox.com Page 42 KVIP1000A...
  • Page 43 NOTES 724-746-5500 | blackbox.com Page 43 KVIP1000A...
  • Page 44 About Black Box Black Box Network Services is your source for more than 118,000 networking and infrastructure products. You’ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free, live 24/7 Tech support available in 20 seconds or less.

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