Further Information; Getting Assistance; Troubleshooting - Black Box ACR2004A User Manual

Further information

This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
• Appendix 1 - Local configuration menus
• Appendix 2 - VNC viewer connection options
• Appendix 3 - VNC viewer window options
• Appendix 4 - Browser viewer options
• Appendix 5 - Remote configuration menus
• Appendix 6 - Addresses, masks and ports
• Appendix 7 - Cable specifications
Hotkey sequence codes
• Appendix 8 -
Supported video modes
• Appendix 9 -
Safety information
•
• Warranty
• End user licence agreement
• Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Email in the US: techsupport@blackbox.com
techhelp@blackbox.co.uk
in the UK:
• Phone in the US: 724-746-5500
+44 (0)118 965 6000
in the UK:

Troubleshooting

Remote network users are unable to contact the Wizard IP
• Check that the correct address is being used by the remote users.
• Check the network settings. Check that the users network address has not
been excluded in the IP access control
• If the Wizard IP is situated behind a firewall, check that the relevant ports
are being allowed through the firewall
• Check the front panel indicators, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
• Recalibrate the mouse. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version
admin user has been configured on the Wizard IP.
section.
and are being correctly routed.
(download a new one) or only the
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