Table of Contents
Advertisement
®
NETWORK SERVICES
BLACK BOX
®
724-746-5500
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
CUSTOMER
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
SUPPORT
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
INFORMATION
Web site: www.blackbox.com • E-mail: info@blackbox.com
®
ServSwitch
USER GUIDE
®
Wizard IP
™
LOC REM VNC 100 LNK PWR
JANUARY 2006
ACR2004A
BLACK BOX
®
Wizard IP
Advertisement
Table of Contents
Related Manuals for Black Box ACR2004A
Summary of Contents for Black Box ACR2004A
-
Page 1: Network Services
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) CUSTOMER FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 SUPPORT Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 INFORMATION Web site: www.blackbox.com • E-mail: info@blackbox.com... -
Page 2: Table Of Contents
Contents ® Introduction Operation ServSwitch Wizard IP features - front and rear ......4 Connecting to the Wizard IP.............23 What’s in the box ................5 Local connection ..............23 What you may additionally need ..........5 Remote connections .............24 Remote connection by VNC viewer.........25 Installation Remote connection by Web browser......25 Using the viewer window ............26... - Page 3 Further information ® Getting assistance..............34 Appendix 6 – Addresses, masks and ports .......57 Troubleshooting ................34 IP addresses ................57 Appendix 1 - Local configuration menus .........35 Net masks ................57 Unit configuration ..............36 Net masks - the binary explanation ........58 Network configuration............37 Calculating the mask for IP access control......59 Modem configuration ............38 Ports..................60...
-
Page 4: Introduction
Thank you for choosing the Wizard IP Wizard IP can support four remote users at from Black Box. This intelligent product any one time. All of these may be connected via the IP network port or one may be linked delivers straightforward setup, secure via the modem/ISDN channel. -
Page 5: Servswitch Wizard Ip Features - Front And Rear
10Mb or adapter here. host system(s). link into the Wizard IP. 100Mb network. BLACK BOX COM2 COM1 ® ® BLACK BOX ® INDOOR USE ONLY POWER... -
Page 6: What's In The Box
Slave power switches for connection to Wizard IP or master power switch PS/2 to AT-style keyboard converter (part number: Contact Black Box technical support) (part number: FA212) Master power switch for connection to Wizard IP or standalone Ethernet... -
Page 7: Installation
Installation ® Mounting Wizard IP offers three main mounting methods: Single unit rack brackets • Supplied four self-adhesive rubber feet • Supplied single unit rack brackets These two brackets (plus four screws), extend the size of the Wizard IP so that it fills the full •... -
Page 8: Connections
Connections Host computer or KVM switch ® The Wizard IP can either connect directly to a single host computer or to range Installation of the Wizard IP involves a number of basic of hosts via one or more KVM switches. connections to some or all of the following items: To connect a host computer or KVM switch ð... -
Page 9: Local Keyboard, Video Monitor And Mouse
Local keyboard, video monitor and mouse IP network port ® A locally connected keyboard, video monitor and mouse are required during the The Wizard IP provides an autosensing Ethernet IP port that can operate at 10 or initial configuration. These are also useful during normal use to allow quick local 100Mbps, according to the network speed. -
Page 10: Modem/Isdn Port
Modem/ISDN port Power supply connection ® The Wizard IP provides a serial port specifically for you to connect either a The Wizard IP is supplied with a single power supply and an appropriate modem or ISDN terminal adapter. This can be used as a primary, secondary or country-specific IEC power lead. -
Page 11: Power Control Port
(8 the Wizard IP. ports on each power switch box) is gained using a combination of the switch box address and the port number. ‘Daisy-chain’ control BLACK BOX Power ® ® BLACK BOX ®... -
Page 12: Configuration
Configuration ® Initial configuration The initial configuration occurs as two distinct parts: Part 1 – Local configuration Part 2 – Remote configuration This part of the configuration takes place using a remote connection This part of the configuration takes place using the locally connected keyboard and video monitor. - Page 13 To perform the initial local configuration ® 1 Edit the Unit config screen. The key elements here are: 3 If necessary, edit the Modem config screen. Wizard IP Unit Config Admin password Wizard IP Modem Config Enter a password of at least The default items here are Hardware Rev 1...
-
Page 14: Encryption Settings
5 Once the secure keys have been calculated the Wizard IP will restart and Encryption settings ® present a standard logon screen. The Wizard IP offers a great deal of flexibility in its configuration and this extends equally to its encryption settings. Due to the variety of situations in which it might be used and the range of viewer applications that need to view it, a number of settings are available that might not make perfect sense at first glance. -
Page 15: Hot Plugging And Mouse Restoration
Hot plugging and mouse restoration ® It is strongly recommended that you switch off a host computer before To restore mouse operation when hot plugging: attempting to connect it to the Wizard IP. However, if this is not possible 1 Using a KVM cable set, carefully make the keyboard, monitor and mouse connections between the host computer and the ports collectively labelled then you need to ‘hot plug’... -
Page 16: Resetting The Configuration
Resetting the configuration ® The Wizard IP asks for an unknown admin password The Wizard IP does not display the configuration sequence This may occur if the Wizard IP has been previously configured. If the existing If the Wizard IP has been previously configured it may not automatically display admin password cannot be discovered, then your only recourse is to perform a the first of the setup screens. -
Page 17: Part 2 - Remote Configuration
Part 2 – Remote configuration ® To perform the remote configuration The second part of the configuration requires you to log into the Wizard IP from 1 Use either the VNC viewer or a standard web browser to make remote a system via either a network connection or a dial-up connection (via modem or contact with the Wizard IP –... -
Page 18: Networking Issues
IMPORTANT: The correct configuration of routers and firewalls requires advanced Positioning Wizard IP in the network networking skills and intimate knowledge of the particular network. Black Box cannot Every network setup is different and great care needs to be taken when... - Page 19 The firewall routes the request from the VNC viewer on port 5900 through to the Wizard IP has a local Wizard IP at local address address and net mask, i.e. 192.168.0.3 BLACK BOX ® ® BLACK BOX ® 724-746-5500 Wizard IP IP address: 192.168.0.3...
-
Page 20: Placing Wizard Ip Alongside The Firewall
A security white paper that gives further details is available upon request from a strong password. Security may be further improved by restricting client IP Black Box. addresses, using a non-standard port number for access or limiting remote access to dial up connections only. -
Page 21: Power Switching Configuration
Power switching configuration ® Power control sequences Power switch configuration comprises two main steps: Note: The settings given below are for the EPS-S8 power switch - other power switches may require different settings. Please refer to your power switch • Configure the COM2 serial port to the same speed as used by the power documentation for details about codes required by other power switches. -
Page 22: The Kvmadmin Utility
The KVMADMIN utility ® Particularly useful for complex Wizard IP configurations and the control of remote installations, KVMADMIN is a powerful administration tool. KVMADMIN is based upon the successful VNC viewer and uses the same security system. Rather than a graphical interface usch as the standard viewer, KVMADMIN uses command line control to provide the following administration facilities: •... -
Page 23: Performing A Flash Upgrade
Wizard IP unit. 2 Visit the Black Box website, locate the downloads section and select an Configure network option Wizard IP firmware revision that is later than the one currently installed. -
Page 24: Operation
Operation ® Connecting to the Wizard IP To view the local control menu 1 Press and hold the hotkeys (usually ), then press and finally The Wizard IP offers you three ways to connect: release all three keys. • Local connection, Note: The keys when pressed in combination are called •... -
Page 25: Remote Connections
This will set up a link viewer ‘hall of mirrors’ effect, where the computer is viewing itself into infinity. While technically possible, the Wizard IP unit is not designed to withstand this BLACK BOX ® ® BLACK BOX ®... -
Page 26: Remote Connection By Vnc Viewer
Remote connection by VNC viewer Remote connection by Web browser ® The VNC viewer is a compact application that runs on your remote system and You can use a standard Web browser (supported versions) to gain access to allows you to view and use the Wizard IP and its host computer(s). VNC viewer the Wizard IP and its host computer(s). -
Page 27: Using The Viewer Window
Using the viewer window When using the viewer window ® The viewer window gives you the ability to view and control the Wizard IP and What is the best screen resolution to use? its host computer(s). Its operation is almost identical regardless of whether you The best resolution for your computer is one that is larger than the screen of used the VNC viewer or your Web browser to display it. -
Page 28: Mouse Pointers
Mouse pointers Host selection ® Both viewers provide a double mouse cursor to help overcome any delays The Hosts button on the menu bar provides the quickest and most efficient way caused by slow connections. When you move your mouse you will see two to switch between host computers. -
Page 29: Auto Calibrate
Auto calibrate Re-synchronise mouse ® When you visit a host computer for the very first time, your viewer needs to If you find that your local mouse pointer and that of the host are not correctly determine the optimum video and mouse settings for that particular computer. synchronised, use this feature to re-align their movements. -
Page 30: Controls
Controls ® When clicked, this button reveals a menu of options concerned with keyboard, video and mouse operation. Single Mouse Mouse Control This mode is for fast network connections where the This option displays a mouse control dialog and is useful when the remote cursor response is sufficient to provide instant visual cursor is failing to respond correctly to your mouse movements, even after using the Resync mouse option. - Page 31 Keyboard Control Info ® This option displays a keyboard control dialog and is useful for sending keyboard When selected, this option displays an information dialog showing the current combinations (to the host) that are needed regularly or that are trapped by the logged on users, the current host, its video mode and its mouse motion details.
- Page 32 Video Settings ® This dialog provides access to all of the key video settings that determine image Using automatic configurations quality and link performance. • Every setting can be individually subjected to an automatic configuration (click the appropriate ‘Auto’ button) and most can also be manually adjusted.
-
Page 33: Connecting Via Dial Up (Modem Or Isdn) Link
Connecting via dial up (modem or ISDN) link If you need to enter a port number ® When you use a modem or ISDN link to make the connection, the Wizard IP Usually, when you make a network connection to the Wizard IP (either using the uses standard network protocols to create a private two-device network. -
Page 34: Viewer Encryption Settings
Viewer encryption settings Supported web browsers ® The web browser viewers and VNC viewers (of level 4.0b5S or higher) offer four The following web browsers have been tested and found to work correctly with encryption options. The resulting actions of certain options depend upon how Wizard IP. -
Page 35: Further Information
Further information ® Troubleshooting This chapter contains a variety of information, including the following: • Getting assistance - see below Remote network users are unable to contact the Wizard IP • Troubleshooting - see right • Check that the correct address is being used by the remote users. •... -
Page 36: Appendix 1 - Local Configuration Menus
Appendix 1 - Local configuration menus ® This section covers the control menus that are available when you are using the locally connected keyboard, video monitor and mouse. To access the local configuration menus • On the locally connected keyboard, simultaneously press Note: If the standard hotkeys (CTRL + ALT) have been changed, then you need to use those keys together with C to access the menus. -
Page 37: Unit Configuration
Unit configuration ® This page provides access To get here Wizard IP Unit Config to a selection of both basic 1 Use the local keyboard and log on as the ‘admin’ user. and fundamental settings Hardware Rev 1 2 Press (hotkeys may be different). -
Page 38: Network Configuration
Network configuration ® This page allows you to To get here configure the various Wizard IP Network Config 1 Use the local keyboard and log on as the ‘admin’ user. aspects of the IP port and its 2 Press (hotkeys may be different). MAC Address 00:0F:58:00:00:04 relationship with the local... -
Page 39: Modem Configuration
Modem configuration ® This page allows you to To get here configure the COM1 serial Wizard IP Modem Config 1 Use the local keyboard and log on as the ‘admin’ user. port located at the rear of 2 Press (hotkeys may be different). the Wizard IP. -
Page 40: Reset Configuration
Reset configuration ® This option allows you to To get here completely reset the Wizard Wizard IP Reset Config 1 Use the local keyboard and log on as the ‘admin’ user. 2 Press (hotkeys may be different). WARNING: Continuing will cause your existing configuration to 3 Select ‘Configuration’. -
Page 41: Clear Ip Access Control
Clear IP access control ® This option removes all entries from the IP access control feature within the Wizard IP. What is IP access control? The IP access control feature (configurable by a remote admin user) allows certain network address ranges to be denied access to the Wizard IP. If set incorrectly, it is possible to exclude all network users and so this option provides an emergency recovery point. -
Page 42: Appendix 2 - Vnc Viewer Connection Options
Appendix 2 - VNC viewer connection options ® When you are connecting to the Wizard IP using the VNC viewer, a IMPORTANT: If you make any changes to the options given here and wish to number of options are available. retain them for successive connection sessions, you must save the changes. -
Page 43: Inputs
Inputs ® Enable all inputs Rate-limit mouse move events When selected, allows keyboard, When ticked, this feature reduces the mouse movement information that is sent mouse and clipboard data to be to the Wizard IP and host system. This is useful for slow connections and you transferred between server and will notice that the remote cursor will catch up with the local cursor roughly viewer systems. -
Page 44: Scaling
Scaling Misc ® No Scaling Shared connection (do not dis- No attempt is made to make the connect other viewers) screen image fit the viewer window. This option does not apply to You may need to scroll horizontally Wizard IP connections. and/or vertically to view all parts of Full screen mode the screen image. -
Page 45: Identities
Identities Load / Save ® This feature helps your VNC viewer Configuration File - Reload to confirm that a revisited Wizard IP Allows you to load a configuration is genuine and not another device file saved from this, or another masquerading as an Wizard IP. -
Page 46: Appendix 3 - Vnc Viewer Window Options
Appendix 3 - VNC viewer window options ® Click the VNC icon in the top left corner of the viewer window (or press F8) to display the window options: Standard window control items Full screen Expands the VNC viewer window to fill the whole screen with no visible window edges or toolbar. -
Page 47: Appendix 4 - Browser Viewer Options
Appendix 4 - Browser viewer options Inputs ® When you are connecting to View only (ignore mouse & keyboard) the Wizard IP using a Web When ticked, the viewer will not send keyboard browser, a number of options or mouse information to the Wizard IP or host are available. -
Page 48: Appendix 5 - Remote Configuration Menus
Appendix 5 - Remote configuration menus ® This section covers the configuration menus that are available to remote admin users using either the VNC viewer or the browser methods of access. To access the remote configuration menus • Click the Configure button in the top right corner of the window when logged on as the admin user. -
Page 49: User Accounts
User accounts ® To get here This section allows you to manage up to sixteen separate accounts. 1 Using VNC viewer or a browser, log on as the ‘admin’ user. The first of the sixteen accounts is the admin account and is the only account 2 Click the ‘Configure’... -
Page 50: Unit Configuration
Unit configuration ® To get here This page provides access to a selection of both basic and fundamental settings 1 Using VNC viewer or a browser, log on as the ‘admin’ user. for the Wizard IP. Many of the settings displayed here are also accessible through 2 Click the ‘Configure’... -
Page 51: Advanced Unit Configuration
Advanced unit configuration ® Click this button to display several advanced options that do not normally Protocol timeout require alteration. Sets the time period by which responses should have been received to outgoing data packets. If the stated period is exceeded, then a connection is considered lost and terminated. -
Page 52: Network Configuration
Network configuration ® To get here This page allows you to configure the various aspects of the IP port and its 1 Using VNC viewer or a browser, log on as the ‘admin’ user. relationship with the local network. 2 Click the ‘Configure’ button in the top right corner. 3 Click the ‘Network configuration’... -
Page 53: Setting Ip Access Control
Setting IP access control ® To define a new IP access control entry The golden rule with this feature is ‘Include before you exclude’ or to put it 1 Click the Add button to display a popup dialog: another way ‘Arrange allowed addresses in the list before the denied addresses’. This is because the positions of entries in the list are vitally important. -
Page 54: Serial Port Configuration
Serial port configuration ® This page provides all access to settings concerned with the two serial ports (modem and power control) that are situated at the rear of the Wizard IP. Modem port PPP Server IP Address / PPP Client IP Address When a user dials into the Wizard IP via a modem or ISDN adapter, the Wizard IP sets up a temporary two-device network using PPP (Point to Point Protocol). -
Page 55: Host Configuration
Host configuration ® This page provides the opportunity to configure various details for each of the To create a new host entry host systems that may be connected to the Wizard IP via one or more KVM 1 Click one of the host entries to reveal a Host configuration dialog. switch units. -
Page 56: Hotkey Sequences And Port Direct
Hotkey sequences and Port Direct ® Wizard IP allows you to enter commands suitable for any KVM switch in order to choose from up to 128 host systems. These switching commands can take the form of hotkey sequences that emulate standard keypress combinations or, for KVM switches that support the Port Direct format, merely basic port numbers. -
Page 57: Logging And Status
Logging and status ® This screen provides various details about the user activity on the Wizard IP. To copy and paste the log You can copy the information listed within the log and paste it into another application. Date and User Access method Type... -
Page 58: Appendix 6 - Addresses, Masks And Ports
192.168.142.22. The sending device would perform several calculations: The important parts of the whole number depend on where you are. If you were based in the same local area as Black Box, there would be no point in dialling Sending Destination out of the US, or even out of the area. -
Page 59: Net Masks - The Binary Explanation
Net masks - the binary explanation ® To really understand the operation of a net mask it is necessary to delve deeper into the life blood of computers – binary; this is native digital, where everything is either a 1 (one) or 0 (zero), on or off, yes or no. previous page The net mask operation described on the is known as a ‘bit-wise... -
Page 60: Calculating The Mask For Ip Access Control
Calculating the mask for IP access control ® The IP access control function uses a standard IP address and a net mask The permissible mask values (for all octets) are as follows: notation to specify both single locations and ranges of addresses. In order to Mask octet Binary Number of addresses encompassed... -
Page 61: Ports
Black Box cannot provide specific advice on how to configure your network network. A key piece of information to help it do this is the port number: devices and strongly recommend that such tasks are carried out by a qualified professional. -
Page 62: Appendix 7 - Cable And Connector Specifications
Appendix 7 – Cable and connector specifications ® Wizard IP to power switch cable RS232 serial mouse to PS/2 converter cable 6pin mini-DIN 9pin D-type 4pin RJ9 9pin D-type female female female -12V Power switch to power switch daisy chain cable TXD (-12V) Female 4pin RJ9... -
Page 63: Appendix 8 - Hotkey Sequence Codes
Appendix 8 – Hotkey sequence codes ® These codes are used when defining hotkey switching sequences (macros) for host computers and allow you to include almost any of the special keys on the keyboard. Permissible key presses Creating macro sequences Hot key macro sequences can be up to 256 characters long. -
Page 64: Appendix 9 - Supported Video Modes
Appendix 9 – Supported video modes ® The following video modes are supported and can be automatically configured by the Wizard IP. If a recognised video mode cannot be found, the Wizard IP will gradually change some of the key parameters to discover whether a video lock can be achieved. -
Page 65: Safety Information
Safety information ® • For use in dry, oil free indoor environments only. • Warning - live parts contained within power adapter. • No user serviceable parts within power adapter - do not dismantle. • Plug the power adapter into a socket outlet close to the module that it is powering. -
Page 66: End User Licence Agreement
End user licence agreement ® Limitation on Liability UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CONCERNS INCLUDING LOST PROFITS OR SAVINGS ARISING OUT OF THE USE OF THE ENHANCED VNC VIEWER SOFTWARE (“the SOFTWARE”) FOR USE WITH THE SOFTWARE, THE SERVICE OR THE INFORMATION, RELIANCE ON THE DATA Wizard IP PRODUCT (“the PRODUCT”). -
Page 67: Radio Frequency Energy
Radio Frequency Energy ® A Category 5 (or better) twisted pair cable must be used to connect the Wizard IP unit in order to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. -
Page 68: Fcc Requirements For Telephone-Line Equipment
FCC requirements for telephone-line equipment Certification notice for equipment used in ® 1 The Federal Communications Commission (FCC) has established rules which Canada permit this device to be directly connected to the telephone network with The Canadian Department of Communications label identifies certified standardized jacks. -
Page 69: Normas Oficiales Mexicanas (Nom)
Normas Oficiales Mexicanas (NOM) electrical ® safety statement Instrucciones de seguridad 15 En caso de existir, una antena externa deberá ser localizada lejos de las 1 Todas las instrucciones de seguridad y operación deberán ser leídas antes de lineas de energia. que el aparato eléctrico sea operado. - Page 70 ® © 2006 Black Box Corporation All trademarks are acknowledged. Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018, United States of America Tel: +1-724-746-5500 Fax: +1-724-746-0746 Documentation by: www.ctxd.com v1.2a...
- Page 71 Index ® Connector specifications 61 Initial configuration 11 Controls Init string Access control Cables 5 Gateway viewer options 29 local setting 38 Cable specifications local setting 22,37 configuration 52 Control menus IntelliMouse 14 mask calculation 59 57,61,62,63 remote setting 51 for local connection 35 IP access control 51,52 Access mode...
- Page 72 Remote connection 24 ® Reset MAC address 37,51 Password Threshold Warranty 64 to factory defaults 15 Mask admin - setting 36 adjustment 31 Web browser Reset configuration 39 explanation 57 initial setup 12 Time connection 25 Restore Defaults for IP access control 59 remote logon 25 local setting 36 viewer options 46...
-
Page 73: Blackbox Subsidiary Contact Details
BlackBox subsidiary contact details ® Country Web Site/Email Phone United States www.blackbox.com 724-746-5500 724-746-0746 Austria www.black-box.at +43 1 256 98 56 +43 1 256 98 56 support@black-box.at Belgium www.blackbox.be +32 2 725 85 50 +32 2 725 92 12 support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be Denmark...