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Hybrid PBX and VoIP Gateway with (4) or (12) FXOs
Installation Guide
Enables your office to communicate through both telephone and VoIP lines.
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
Customer
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Support
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Information
Web site: www.blackbox.com • E-mail: info@blackbox.com
BLACK BOX
IPBX424
IPBX1224
®
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Table of Contents
Related Manuals for Black Box IPBX424
Summary of Contents for Black Box IPBX424
- Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) Customer FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Support Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Information Web site: www.blackbox.com • E-mail: info@blackbox.com...
- Page 2 Trademarks Used in this Manual/Warnings and Cautions Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Aastra is a registered trademark of Aastra Technologies Limited Corporation Canada. CIsco is a registered trademark of Cisco Technology, Inc.
- Page 3 FCC and IC RFI Statements Federal Communications Commission and Industry Canada Radio Frequency Interference Statements This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause inter ference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.
- Page 4 NOM Statement Instrucciones de Seguridad (Normas Oficiales Mexicanas Electrical Safety Statement) 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.
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Page 5: Table Of Contents
2. Overview ................................... 8 Introduction ................................8 What’s Included ..............................8 Related Documentation ............................8 Hardware Description ............................9 2.4.1 IPBX424 ..............................9 2.4.2 IPBX1224 ..............................10 2.4.3 Hardware Features ........................... 11 Installation ................................. 14 Installation Examples ............................14 Installation Steps ..............................16 3.2.1... - Page 6 Table of Contents Step 4F: Voicemail to Email ........................49 3.2.5 Step 5: What’s Next ............................. 49 Step 5A: Create a Custom VoIP Template ......................49 Step 5B: Configure Port Forwarding ........................50 Step 5C: Customize the Sample IVR........................50 Step 5D: Record Voicemail Messages and Set Passwords ..................
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Page 7: Specifications
Audio Output: Male Stereo Jack 1/8, USB: USB 2.0 (1.1 Mbps) Connectors — IPBX424: (4) FX0 ports for connection to the telephone network, (2) FXS ports for connecting a phone or fax machine, (4) 10/100 Mbps auto MDI-X Ethernet ports; (2) USB ports, (1) audio input (mono) jack, (1) audiio output (mono) jack;... -
Page 8: Overview
2.1 Introduction This guide explains how to install a Hybrid PBX and VoIP Gateway with (4) FXO or (12) FXO (IPBX424 or IPBX1224) for basic operation. Once you complete the installation process, refer to the Administrator’s Guide for instructions on how to perform more advanced configuration tasks. -
Page 9: Hardware Description
Chapter 2: Overview 2.4 Hardware Description 2.4.1 IPBX424 The front and back panels of the Hybrid PBX and VoIP Gateway with (4) FXO (IPBX424) are shown in Figures 2-1 and 2-2. Table 2-1 describes the components. Figure 2-1. IPBX424 front panel. -
Page 10: Ipbx1224
Chapter 2: Overview 2.4.2 IPBX1224 The front and back panels of the Hybrid PBX and VoIP Gateway with (12) FXO (IPBX1224) are shown in Figures 2-3 and 2-4. Table 2-2 describes the components. Figure 2-3. IPBX1224 front panel. Figure 2-4. IPBX1224 back panel. Table 2-2. -
Page 11: Hardware Features
Chapter 2: Overview 2.4.3 Hardware Features This section describes the key hardware features of the Hybrid PBX and VoIP Gateway. Front-panel status lights Figure 2-5. Front-panel status lights. Table 2-3. Front-panel status LEDs. Status Description The corresponding FXO port is not connected, or is connected to an analog phone line that is not operational. The corresponding FXO port is connected, or is connected to an analog operational phone line. - Page 12 Failover support The IPBX424 and IPBX1224 provide failover support on one FXS port. Thirty seconds after a power failure occurs, an FXS port is automatically connected to an FXO line to enable calling from an analog phone. 724-746-5500 | blackbox.com...
- Page 13 Chapter 2: Overview Table 2-5. Failover support. Model Failover support IPBX424 FX2 is connected to FXO1. IPBX1224 FXS2 us connected to FXO9. FXO ports The FXO ports are used to connect the Hybrid PBX and VoIP Gateway to analog phone lines. Support varies by model as follows: Table 2-6.
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Page 14: Installation
Internet connection for VoIP service. Public Switched Telephone Network (PSTN) Hybrid PBX and Analog phone lines VoIP Gateway connected to FXO ports (IPBX424) DHCP server for 192.168.1.0/24 WAN port with static LAN port 1 public IP address 192.168.1.2 DHCP Gateway... - Page 15 VoIP support and provide access for remote phone, as port forwarding does not have to be configured on the Gateway/Router as in scenario 1. Public Switched Telephone Network (PSTN) Hybrid PBX and VoIP Gateway (IPBX424) WAN port with static LAN port 1 public IP address DHCP server for 192.168.1.2 192.168.1.1 192.168.1.0/24...
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Page 16: Installation Steps
Black Box Technical Suppport at 724-746-5500 or info@blackbox.com.. Keep all packaging material in case the Hybrid PBX and VoIP Gateway has to be returned for servicing. STEP 1B: Verify package contents. Verify that the package contains the following items. If an item is missing, contact Black Box Technical Suppport at 724-746-5500 or info@blackbox.com. Table 3-1. Package contents. -
Page 17: Step 1D: Configure Your Computer
Chapter 3: Installation STEP 1D: Configure your computer. To configure the Hybrid PBX and VoIP Gateway, you must log into its Web-based command center. This requires a computer with an Ethernet port and a Web browser. We recommend using Mozilla Firefox to ensure complete compatibility with the command ®... -
Page 18: Step 1J: Read All Safety Disclaimers And Installation Warnings
• When the Circle light stops blinking, the PBX is fully operational. • If all the status lights turn on, it means a hardware fault has occurred. Disconnect power, then reconnect power. If the fault condition persists, contact Black Box Technical Support at 724-746-5500 or info@blackbox.com. STEP 2C: Connect all cables. -
Page 19: Step 3: Run The Setup Wizard
Connect the FXS ports • On the IPBX424, connect an analog phone to FXS1. During a power failure, FXS1 is bridged to FXO1, allowing you to make analog phone calls. Connect another analog device (such as a fax machine), to FXS2. - Page 20 Chapter 3: Installation Figure 3-4. Setup Wizard screen. Click “Next” to continue. 724-746-5500 | blackbox.com Page 20...
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Page 21: Step 3A: Review The Installation Checklist
Chapter 3: Installation STEP 3A: Review the installation checklist. This page shows all the configuration tasks that the wizard will help you to complete. There are two optional tasks at the end of the list. Clear the checkmarks for these tasks if they do not apply to your installation. (You can customize these settings after running the wizard if you need to.) Figure 3-5. -
Page 22: Step 3B: Configure Administrator Account Credentials
Chapter 3: Installation STEP 3B: Configure administrator account credentials. The administrator is able to define and modify all configuration settings. To safeguard access to the administrator account, we strongly recommend that you define a password as follows: • At least 12 characters long. •... -
Page 23: Step 3C: Set The System Date And Time
Chapter 3: Installation STEP 3C: Set the system date and time. Correct date and time settings are important for proper operation of the Hybrid PBX and VoIP Gateway. For example, it ensures that voicemail and call data records are time-stamped correctly. Figure 3-7. -
Page 24: Step 3D: Configure Network Settings
Chapter 3: Installation • Country: Select the country in which the Hybrid PBX and VoIP Gateway is located. STEP 3D: Configure network settings. Define the appropriate network settings to properly connect the Hybrid PBX and VoIP Gateway to your LAN and your VoIP pro- vider. - Page 25 Chapter 3: Installation • Enable DHCP Server: For most installations, it is recommended that the Hybrid PBX and VoIP Gateway acts as the DHCP server for your network. This will make it easier to manage the IP address assigned to your VoIP phones, allow for automatic phone provisioning, and ensure that the proper gateway and DNS servers are assigned.
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Page 26: Step 3E: Configure Users
Chapter 3: Installation STEP 3E: Configure users. In this step, you configure all users that can make and receive calls through the Hybrid PBX and VoIP Gateway. Figure 3-9. Configured User List screen. • To add a new user, click “Add” and then see “Adding a user” on the next page. •... - Page 27 Chapter 3: Installation • Action: Click the appropriate button to Edit or Delete a user. The Edit button displays the User page. For details, see “Adding a user,” below. Default users The following users are defined by default. You can edit them, but you cannot delete them in the wizard. •...
- Page 28 Chapter 3: Installation -- A ring group could use a virtual voicemail box to record messages from calls that were not answered. -- A user without a SIP phone could use a virtual voicemail box to record incoming messages and have them automatically forwarded to an e-mail address.
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Page 29: Step 3F: Configure Phones
Chapter 3: Installation STEP 3F: Configure phones. All VoIP phones that will be used with the Hybrid PBX and VoIP Gateway can be added to the phone list and then provisioned with the proper operational settings. The Hybrid PBX and VoIP Gateway can automatically provision phones from Aastra , SNOM , and Yealink . - Page 30 Chapter 3: Installation Adding a phone When you click “Add” on the Configured Phone List page, you open the Phone Provisioning page. Figure 3-12. Phone Provisioning page. You can define multiple phones on this page. Each time you select a User, a new line is displayed. Configure each phone as follows.
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Page 31: Step 3G: Configure Voip Lines
Chapter 3: Installation 3. In the wizard, click “Browse” and then select the spreadsheet file on your computer. Click “OK.” 4. Click “Import” to load the definitions. Each definition is checked during import. If there is a configuration error, then all definitions are discarded and no phone information is imported. - Page 32 Chapter 3: Installation Adding a VoIP line When you click Add on the VoIP Lines list page, you open the VoIP Line edit page. Figure 3-14. VoIP Line screen. Configure the following settings using the information from your VoIP provider. Click “Save” when done. •...
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Page 33: Step 3H: Configure Ring Groups
Chapter 3: Installation • Authentication Method: If your VoIP provider gave you a username/password, then select Username; otherwise, select IP address/Domain. • IP Address/Domain: Specify the IP address of the Hybrid PBX and VoIP Gateway or the name of the domain on which the Hybrid PBX and VoIP Gateway is located. - Page 34 Chapter 3: Installation • Action: Click the appropriate button to Edit or Delete a ring group. The Edit button displays the Ring Groups Edit page. For details, see “Adding a ring group” on the next page. Adding a ring group When you click “Add”...
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Page 35: Step 3I: Configure Incoming Call Rules
Chapter 3: Installation • Action: Click “Delete” to remove the user from the ring group. • If not Answered: Select what happens when a call is not answered by any user in the ring group. - Goto Voicemail Box: Select the voicemail box for an existing user. - Go to IVR Menu: This selects the predefined default IVR called 6000 - Sample_IVR. - Page 36 Chapter 3: Installation • IVR: Only one IVR is available: 6000 “Sample IVR”. This is a pre-defined IVR, which does the following when an incoming call is received: 1. Answers the line after letting it ring for 2 seconds. 2. Plays a welcome message and then waits 1 second. 3.
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Page 37: Step 3J: Configure Outgoing Call Rules
Chapter 3: Installation STEP 3J: Configure outgoing call rules. Outgoing call rules let you define how outbound calls are handled by the Hybrid PBX and VoIP Gateway. Figure 3-18. Outgoing Call Rules screen. Configure the settings on this page as described below and then click “Next” to continue. Default settings for outgoing calls •... - Page 38 Chapter 3: Installation • Line 3: Third line to use. If this line is not available, the message “Please try again later” is played and the call is terminated. • Action: Click the appropriate button to Edit or Delete a rule. The Edit button displays the Outgoing Call Rules page. For details, see “Adding an outgoing call rule,”...
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Page 39: Step 3K: Configure Connections To A Remote Branch Office
Chapter 3: Installation STEP 3K: Configure connections to a remote branch office. If you have a Hybrid PBX and VoIP Gateway installed at another office, you can set up a connection to it to enable direct exchange of phone calls using extension numbers and a dialing prefix. For security reasons, we recommend connecting using a virtual private network (VPN) link. - Page 40 Chapter 3: Installation Adding a remote office When you click “Add” on the Remote Offices list page, you open the Remote Office Edit page. Figure 3-21. Remote Office Edit page. Configure the following settings. Click “Save” when done. • Name: Specify a unique name to identify the remote office. •...
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Page 41: Step 3L: Configure Voicemail Settings
Chapter 3: Installation STEP 3L: Configure voicemail settings. In this step, you configure voicemail settings. Figure 3-22. Voicemail screen. Configure the following settings. Click “Next” to continue. • Media: Select the auxiliary memory device that will store voicemail. If you did not install auxiliary memory earlier, you can install a USB flash drive now and click “Refresh”... -
Page 42: Step 3M: Finish The Wizard And Apply Your Settings
Chapter 3: Installation STEP 3M: Finish the wizard and apply your settings. Click “Apply” to complete the wizard and apply the configuration settings. The Hybrid PBX and VoIP Gateway will restart. Figure 3-23. Setup Wizard screen. 724-746-5500 | blackbox.com Page 42... -
Page 43: Step 4: Test Your Installation
Chapter 3: Installation 3.2.4 STEP 4: Test your installation This section describes a few tests you can do to ensure that the key features of the Hybrid PBX and VoIP Gateway are properly configured. STEP 4A: Connect to the command center. Specify http//192.168.1.2 in the address bar of your browser and press “Enter.”... -
Page 44: Step 4B: Verify Your Configuration
Chapter 3: Installation STEP 4B: Verify your configuration. The Status page shows the current status of the Hybrid PBX and VoIP Gateway. For example: Figure 3-25. Status screen. VoIP If you have VoIP lines, check the VoIP box to verify their status. For each line, you should see an IP address and a status value of OK (xx ms), where xx indicates how long it takes the Hybrid PBX and VoIP Gateway to communicate with the VoIP carrier. - Page 45 Chapter 3: Installation Figure 3-26. VoIP Status screen. Analog lines Check the “Lines” box to verify the status of your analog phone lines. For each line, you should see a green light and a status value of “connected.” Figure 3-27. Lines Status screen. Network connections Shows the addresses assigned to the LAN and WAN ports (if defined).
- Page 46 Chapter 3: Installation To see if your connection to the Internet is working: 1. Select Diagnostics > Diagnostics > Ping. Figure 3-29. Ping screen. 2. Specify the address of a site on the Internet. For example: blackbox.com 3. Click “Go.” •...
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Page 47: Step 4C: Connect A Voip Phone And Make A Call
Chapter 3: Installation STEP 4C: Connect a SIP phone and make a call. This test only works if you used the wizard to: • Configure a phone from Aastra, SNOM, or Yealink. • Configure the Hybrid PBX and VoIP Gateway as the DHCP server on your network. Do the following: 1. -
Page 48: Step 4D: Receive A Call
Chapter 3: Installation Figure 3-32. CDR screen. STEP 4D: Receive a call. The following procedure explains how to test for call reception: Assumptions • The SIP phone that will receive the call is at extension 6005, and is connected/registered to the Hybrid PBX and VoIP Gateway. •... -
Page 49: Step 4E: Record Voicemail
Chapter 3: Installation STEP 4E: Record voicemail. The following procedure explains how to test voicemail. Assumption • Two SIP phones, one on extension 6005, and the other on extension 6006, are connected/registered to the Hybrid PBX and VoIP Gateway. To test voicemail 1. -
Page 50: Step 5B: Configure Port Forwarding
Chapter 3: Installation 2. In the list, click “Edit” for the VoIP line. 3. Set the value for Provider to the new template. 4. Click “Save.” 5. Click “Apply Configuration.” STEP 5B: Configure port forwarding. If the connection to the Internet is behind a router or firewall, it will also block access to the VoIP lines. In this case, you will have to configure port forwarding on any intervening router/firewall. - Page 51 NOTES 724-746-5500 | blackbox.com Page 51...
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