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Customer service
en
4Customer service
O ur after-sales service is there for you if your appliance
C u s t o m e r s e r v i c e
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
On some appliances with a steam-assisted cooking
function, you will find the rating plate behind the control
panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
E no.
After-sales service O
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
After-sales contact details for all countries can be found
in the attached after-sales service directory.
28
FD no.
PProgrammes
Y ou can prepare food very easily using the various
P r o g r a m m e s
programmes. Simply select a programme and the
appliance will apply the optimal settings for you.
To achieve good results, the cooking compartment
must not be too hot. Allow the cooking compartment to
cool before starting the programme.
Cookware
Follow the instructions provided by the cookware
manufacturer.
Suitable cookware:
Use cookware that is heat-resistant up to 300 °C.
Glass or glass ceramic cookware is best. The grill can
heat through the glass lid and the roast will become
nice and crispy on the outside.
Roasting dishes made from stainless steel are not
ideal.Their shiny surface reflects a high proportion of
the radiated heat.The food will brown less readily and
the meat will be less well done. If you are using a
stainless steel roasting dish, remove the lid once the
programme has come to an end. Grill the meat at grill
setting 3 for an additional 8 to 10 minutes.
The food will brown more quickly from below if you use
a roasting dish made of enamelled steel, cast iron or
die-cast aluminium.Add a little more liquid.
Tip: If the gravy is too light or too dark, add less or
more liquid next time.
Unsuitable cookware:
Cookware made of bright, shiny aluminium, unglazed
clay or plastic, and cookware with plastic handles, is
not suitable.
Size of the cookware:
The roast should cover around two thirds of the
cookware base.This will ensure that you get good meat
juices.
The distance between the meat and the lid should be at
least 3 cm. The meat may expand as it roasts.
Cookware for programme 1:
We recommend using paella pans of the following
sizes:
For 3 to 4 portions: Paella pan with a base diameter
■
of 24 cm.
For 5 to 6 portions: Paella pan with a base diameter
■
of 28 cm.
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