The Screen Is Blank Or There's A Problem With The Image On The Screen - SMART Board 6000S Pro Series User Manual

Chapter 5
Troubleshooting
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
The image on the screen is distorted.
OR
There are lines, snow or, other visual
noise on the screen.
OR
The image if flickering or flashing.
OR
The image is dim.
There are bright spots on the screen.
Colors don't appear correctly.
The image is cut off or shifted to the
left or right.
smarttech.com/kb/171415
Troubleshooting steps
Make sure the screen is working by tapping the Home button
l
or pressing the Home button
Make sure any connected computers are on and not in Sleep mode.
l
Restart the display and any connected computers.
l
Replace the video cables connecting any computers to the display to determine if the
l
issue is with the cables.
Make sure the computer is connected to the currently selected input.
l
If the currently selected input is a computer, make sure the computer is not in Sleep
l
mode.
Tap the Home button
l
remote control to open the Home screen. If it appears correctly, the issue is with the
video input.
Switch to a different input and then back to the first input.
l
Make sure any connected computers are on and not in Sleep mode.
l
Restart the display and any connected computers.
l
Set any connected computers' resolution and refresh rate to values that the display
l
supports.
See Setting a connected computer's resolution and refresh rate on page 36.
Replace the video cables that connect any computers to the display to determine if the
l
issue is with the cables.
Tap the Home button
l
remote control to open the Home screen. If it appears correctly, the issue is with the
video input.
Take a photograph of the screen and send it to SMART support. If SMART support
l
determines that the issue is with the screen and the display is under warranty, you may
be eligible for a replacement.
Be aware that if two or more displays are mounted side-by-side, there could be minor
l
differences in colors across the displays. This issue is not unique to SMART products.
If the screen is completely lacking one color on the screen or the color problems occur
l
on the Home screen, see Contacting your reseller for additional support on page 47.
If you're using a VGA video input, use a different cable or connect a different source to
l
see if the issue is with the cable or input source.
Adjust any connected computers' video settings, particularly zoom, crop, and
l
underscan.
See the computer's operating system documentation.
If any connected computers' desktops are entirely black, change them to dark gray or a
l
different color.
If any connected computers' desktops are extended across multiple screens, duplicate
l
the desktops across the screens or set the display as the only screen.
on the remote control to open the Home screen.
below the screen or press the Home button
below the screen or press the Home button
below the screen
on the
on the
43