The Screen Is Blank Or There's A Problem With The Image On The Screen - SMART Board 6000S Series User Manual

Chapter 5
Troubleshooting
The screen is blank or there's a problem with the
image on the screen
Symptom
The screen is blank.
A computer is connected to the
display, but only a connection
message appears on the screen.
The image on the screen is distorted.
OR
There are lines, snow or, other visual
noise on the screen.
OR
The image if flickering or flashing.
OR
The image is dim.
(For SBID-6000S-C displays)
There is no image when using the
USB Type-C receptacle with a
computer
There are bright spots on the screen.
smarttech.com/kb/171415
Troubleshooting steps
Make sure the screen is working by tapping the Home button
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or pressing the Home button
Make sure any connected computers are on and not in an energy saving mode.
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Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
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Replace the video cables connecting any computers to the display to determine if the
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issue is with the cables.
Make sure the computer is connected to the currently selected input.
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If the currently selected input is a computer, make sure the computer is not in an
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energy saving mode.
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Tap the Home button
remote control to open the Home screen. If it appears correctly, the issue is with the
video input.
Switch to a different input and then back to the first input.
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Make sure any connected computers are on and not in an energy savings mode.
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Restart the display and any connected computers.
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Set any connected computers' resolution and refresh rate to values that the display
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supports.
See Setting a connected computer's resolution and refresh rate on page 44.
Replace the video cables that connect any computers to the display to determine if the
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issue is with the cables.
See Using recommended cables on page 45.
Make sure that the computer supports Display Port Alternate Mode video via USB
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Type-C. Look for the Display Port logo beside the USB Type-C receptacle on the
computer. If it's not there, the computer may not support Display Port Alternate Mode
video via USB Type-C.
Make sure the cable used with the USB Type-C receptacle supports Super Speed
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(5Gbps) USB. Look for the Super Speed USB logo on the cable. If the cable doesn't
have the Super Speed USB logo, it may not have the internal wiring necessary to carry
Display Port Alternate Mode video data.
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Tap the Home button
remote control to open the Home screen. If it appears correctly, the issue is with the
video input.
Take a photograph of the screen and send it to SMART support. If SMART support
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determines that the issue is with the screen and the display is under warranty, you may
be eligible for a replacement.
on the remote control to open the Home screen.
below the screen or press the Home button
below the screen or press the Home button
below the screen
on the
on the
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