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8
Operating faults
Please notify
Zfx Support of any malfunctions which cannot be rectified with the help of the information contained in the table below
Contact information can be found in the → Chapter entitled "Support Service".
8.1 Fault finding
Problem
Program does not start
Calibration
unsuccessful
Surface not detected or
holes in the scan image.
Malfunctioning of the
scanner due to
incorrect location
Fuse blown
Sensor unit
out of adjustment
Software message:
"Code mark on
Zfx Synchronizer"
Scan process
aborted
CAUTION
Do not spray Zfx anti-reflection spray inside the system. Always remove the scan object from the scanner before
spraying as otherwise there is a risk of the optical components being contaminated.
Description/Cause
Error message:
" OPCAT Message 6171:
OPCAT licensing: wrong coded informations ( Error ) !"
Error message:
Several marks could not be read.
RMS value > 12 µm
A surface could not be scanned in spite of optimal
alignment and illumination
Unit becomes very hot
Condensation
Short circuit
The sensor unit can go out of adjustment if the
working temperature differs significantly from
15 °C to 30 °C.
Calibration shows a strong deviation in accuracy.
The code marks cannot be read by the program.
Scanner stops suddenly during the scanning process
Remedy
Switch on the scanner
Check the mains connection
Restart Zfx Manager 2.0
Check calibration plate for damage.
Contact service engineer
Use Zfx anti-reflection spray.
Change the position of the model.
Check that minimum distance from wall is 0.25 m.
If appropriate, avoid direct sunlight.
When replacing the fuse, follow the instructions
in → Chapter 9.2.
Always wait until the device has reached room
temperature (15°C to 30°C) and is absolutely dry.
Contact service engineer.
Check code marks for damage or contamination.
Repeat the detection process. If the code marks are
still not recognized, contact your service engineer.
Check the power supply
Restart the program
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