Help And Support - Flashforge AD1 User Manual

3.4 Help and Support

The professional after-sales and sales team of Flashforge is always on call. We are
willing to solve any problems you may have while using AD1. If you can't find a solution
to your problem in this guide, you can visit our official website, or contact us by phone or
QQ.
In our official website, you can find the descriptions and solutions of some common
problems. You can find the operation video of the corresponding product in the video
bar. Many of your problems can be resolved here: http://sz3dp.com.
You can contact after-sales team of Flashforge to solve the problems by phone and QQ
every Monday to Saturday from 8:00 a.m. to 5:00 p.m. If you contact us during non-work-
ing hours, we will respond to you and resolve your problems as soon as possible during
the working hours. We are sorry for any inconvenience.
Note: A small amount of impurities will remain in the nozzle when different filaments
are replaced and cause nozzle clogging. It is not a quality problem and is not within
the 400-hour life span. If you have this problem, please contact the after-sales service
or local dealer, and complete the dredging work under the guidance of after-sales
service personnel.
After-sales service hotline: 400-886-6023
After-sales e-mail: flashforge@flashforge.zohodesk.com / support@flashforge.zo-
hodesk.com
Company Address: No. 518, Xianyuan Road, Wucheng District, Jinhua, Zhejiang
Province
* When contacting the after-sales service, please provide the serial number of the
machine, that is, the barcode of the equipment and the firmware version number, so
that the service personnel can check the problem*
S/N: FFGB******
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