Help And Support - Flashforge Adventurer 5M Pro User Manual

Q11. Firmware update precaution.
Do not power off the printer or disconnect from the network during firmware download or update
to prevent update failures.
Q12. Why is the boot screen white?
If the startup sound can be heard, please replace the screen or cable. If not, please contact our
after-sales personnel.
Flashforge's professional after-sales service personnel and salesmen are on standby for you at
any time and are ready to help you with any problem you may have with the printer. If the issues
or questions are not covered in this User Guide, you can seek for solutions on our official website
or contact us by phone.
There are instructions and solutions to common issues that can be found on our official website.
Many questions are answered at Flashforge's English official website - www.flashforge.com.
The Flashforge after-sales service team can be reached by phone from 8:00 AM to 5:00 PM, from
Monday to Saturday. In case you contact us during off-duty time, your inquiry will be answered the
next working day immediately. We apologize for any inconvenience this may cause.
Changing different filaments may leave minor impurities in the nozzle, leading to
Note
clogs. As this can be solved by just unclogging it, it's not owing to a quality issue.
If you encounter this problem during use, please contact customer support and
follow their guidance for unclogging.
After-sales Service Tel: 400-886-6023
E-mail: support@flashforge.com
Address: No. 518, Xianyuan Road, Wucheng District, Jinhua City, Zhejiang Province, China
Note: Please provide the product serial number which can be found on the barcode at the back
of the printer when contacting customer support.

8. Help and Support

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