Frequently Asked Questions - ActronAir QUE QTW-1000 Installation And Commissioning Manual

Frequently Asked Questions (FAQ)
1. Q: Do I need a WiFi signal or internet connection to install the QUE system?
A. No. You can install and use a QUE system without a WiFi signal or internet connection. Because the zone devices use inbuilt RF
signal to communicate with the Master Controller, they can operate without an internet connection. However, you need a WiFi
signal to install a secondary controller and an internet connection to control the system remotely via the QUE Connect App.
2. Q: How many zones and how many zone dampers can be installed in the system?
A. A maximum of 8 zones, with a total of 10 dampers.
3. Q: If a zone controller is too far from the Master Controller to be in range, what options are available?
A. We recommend that you investigate if the Master Controller can be relocated to a more suitable location within the specified
range. Alternatively, you can consider installing a secondary Master Controller, which acts as a RF repeater which increases
signal coverage.
4. Q: Can I use a WiFi booster to improve the range of the Master and Secondary Controllers?
A. Yes, however you must ensure the WiFi signal booster is configured to ensure compatibility with your system.
5. Q: When using the Master Controller, how will you know which device is connected to which zone?
A. You can view the set up page to identify the unique serial number which is assigned to each individual zone. On main controller
go to Menu > Settings > System Settings > Zone Setting. Following this, you can customise the name of each zone.
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