Pitney Bowes SendPro C Lite Operator's Manual
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Pitney Bowes SendPro C Lite Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Lite,
SendPro® C,
SendPro®+
 
Operator Guide
Canadian English Edition
SV63317-enca Rev.A
July 29, 2024

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Summary of Contents for Pitney Bowes SendPro C Lite

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Lite, SendPro® C, SendPro®+   Operator Guide Canadian English Edition SV63317-enca Rev.A July 29, 2024...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Table of Contents 1 - Quick start guide Finding the Product Code Number (PCN) and serial number Navigating the Home screen on the SendPro C Lite, SendPro C, SendPro+ Printing a shipping label Printing postage on envelopes Sending a Lettermail™ envelope...
  • Page 4 Reprinting a Canada Post, UPS or FedEx shipping label Printing a Canada Post return shipping label Getting a Canada Post refund for a shipping label Adding a shipping label cost account Sending a Lettermail™ envelope Pitney Bowes Operator Guide July 2024...
  • Page 5 Setting the account report preferences 10 - Printing Printing additional postage Adding a graphic to your envelope in Print on Envelopes Printing a graphic without printing postage Printing only the date and time Printing a test pattern Pitney Bowes Operator Guide July 2024...
  • Page 6 Updating postal rates or software for Print on Envelopes 15 - Maintenance Installing the printhead Cleaning the printhead Cleaning the moistener brush and wick assembly Supplies, ink cartridges, and options 16 - Product Information Pitney Bowes Operator Guide July 2024...
  • Page 7 Printing postage on envelopes Moving the SendPro C Lite, SendPro C, SendPro+ Canada Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ Connections on the back Specifications Material specifications Contacting Pitney Bowes...

  • Page 8: Quick Start Guide

    1 - Quick start guide In this section Finding the Product Code Number (PCN) and serial number Navigating the Home screen on the SendPro C Lite, SendPro C, SendPro+ Printing a shipping label Printing postage on envelopes Sending a Lettermail™ envelope...

  • Page 9: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes Operator Guide July 2024...

  • Page 10: Navigating The Home Screen On The Sendpro C Lite, Sendpro C, Sendpro

    Navigating the Home screen on the SendPro C Lite, SendPro C, SendPro+ The Home screen on the SendPro C Lite, SendPro C, SendPro+ provides the starting point for creating either a shipping label or printing postage. Tap Print on Envelopes to print postage for envelopes and post cards. Tap Create Shipping Labels to create a shipping label for important large envelopes or packages.
  • Page 11 5. Settings View or change your device settings. This includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection information. 6. Profile - View your profile (name and email for Create Shipping Labels account), log out, or lock your device. Pitney Bowes Operator Guide July 2024...

  • Page 12: Printing A Shipping Label

    Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2024...
  • Page 13 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 4. If you have enabled cost accounts on your SendPro C Lite, SendPro C, SendPro+, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list.
  • Page 14 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 15 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 16 Quick start guide 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide July 2024...
  • Page 17 17. (Optional) To print a sample label, tap Print Sample. 18. Tap Print again. The label prints. You may need to enter the Sender and Recipient's phone number (required for some services). 19. The carrier screen reappears. You can now print another label. Pitney Bowes Operator Guide July 2024...

  • Page 18: Printing Postage On Envelopes

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide July 2024...

  • Page 19: Sending A Lettermail™ Envelope

    "Transaction upload status, Upload success" with a check mark. Tap the check mark. Using Canada Post special services 1. Tap Print on Envelopes on the Home screen. 2. If you have the accounting feature enabled, tap Account and select an account. Pitney Bowes Operator Guide July 2024...

  • Page 20: Adding A Graphic To Your Envelope In Print On Envelopes

    Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE, and Holiday Greetings. Note: At this time, you cannot add your own custom graphics to your SendPro C Lite, SendPro C, SendPro+ device.
  • Page 21 Start to feed the envelopes. 12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Pitney Bowes Operator Guide July 2024...

  • Page 22: Sealing Envelopes When You Print Postage

    Quick start guide Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+. 1. Check the level of sealing solution in the moistener tank. Add more if required.

  • Page 23: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes Operator Guide July 2024...

  • Page 24: Filling The Moistener Tank

    6. Insert the envelope into the device. The device seals the envelope. Filling the moistener tank Your device will need refills of E-Z Seal® in order to seal envelopes. Follow these steps to fill the moistener tank. Pitney Bowes Operator Guide July 2024...

  • Page 25: Replacing The Ink Cartridge

    Replace the ink cartridge when the low ink warning appears. This ensures your device is in optimal working condition. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide July 2024...
  • Page 26 Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, then close the ink cartridge guard. Pitney Bowes Operator Guide July 2024...

  • Page 27: Printing A Test Pattern

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes Operator Guide July 2024...
  • Page 28 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide July 2024...

  • Page 29: Supplies, Ink Cartridges, And Options

    Quick start guide Supplies, ink cartridges, and options Visit our supplies website to order supplies for your device. Pitney Bowes Operator Guide July 2024...

  • Page 30: Connectivity

    2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 31: Setting Up A Wired Network Connection

    Connectivity Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 32 7. Plug the power cord back in directly into a wall outlet. 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. Pitney Bowes Operator Guide July 2024...
  • Page 33 9. Plug the network cable back in. 10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields. 11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Pitney Bowes Operator Guide July 2024...

  • Page 34: Setting Up A Wireless (Wi-Fi) Network Connection

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide July 2024...
  • Page 35 Connectivity 3. Tap Add Network at the top of the Wi-Fi screen. Pitney Bowes Operator Guide July 2024...

  • Page 36: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes Operator Guide July 2024...
  • Page 37 Connectivity 3. Tap the network you want to forget. You can only forget a network if you’ve connected to it before. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes Operator Guide July 2024...

  • Page 38: Checking Your Network Connection

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Pitney Bowes Operator Guide...

  • Page 39: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses: One for wireless connections and one for wired connections. Locating the MAC address for wireless connections 1. Tap Settings. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Pitney Bowes Operator Guide July 2024...
  • Page 40 Locating the MAC address for wired connections 1. Tap Settings. 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. 3. Tap Check Network. The Checking Network Connection screen appears. Pitney Bowes Operator Guide July 2024...
  • Page 41 The MAC address appears: 5. Tap X to close this window. 6. Tap Close, then the back arrow to return to the Home screen. If the MAC address does not appear, try these steps: 1. Tap Settings. Pitney Bowes Operator Guide July 2024...

  • Page 42: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes Operator Guide July 2024...
  • Page 43 7. Enter the port number for the proxy server in the Proxy Port field. 8. (Optional) Enter any specific URLs or URL patterns (such as internal addresses) that you wish to bypass the proxy in the Bypass field. Pitney Bowes Operator Guide July 2024...
  • Page 44 4. If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 5. Enter the IP address, HTTP or HTTPS proxy address of your proxy server in the Proxy Hostname field. 6. Enter the port number for the proxy server in the Proxy Port field. Pitney Bowes Operator Guide July 2024...
  • Page 45 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes Operator Guide July 2024...
  • Page 46 3 - Scales and Weighing In this section Installing a scale Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale...

  • Page 47: Scales And Weighing

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. Pitney Bowes Operator Guide July 2024...

  • Page 48: Entering The Weight Manually When Printing Postage

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes Operator Guide July 2024...

  • Page 49: Zeroing The Scale

    Start to feed the envelopes. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes Operator Guide July 2024...
  • Page 50 1. Tap Print on Envelopes on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...
  • Page 51 4 - Accounting In this section What is Accounting Adding a Print on Envelopes account Turning Print on Envelopes account passwords on or off for printing postage Editing an account Deleting a Print on Envelopes account Emailing an account report...

  • Page 52: Accounting

    (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Pitney Bowes Operator Guide July 2024...

  • Page 53: Adding A Print On Envelopes Account

    If the keyboard does not pop up, tap the line in the gray box. 8. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. Pitney Bowes Operator Guide July 2024...

  • Page 54: Turning Print On Envelopes Account Passwords On Or Off For Printing Postage

    Turning Print on Envelopes account passwords on or off for printing postage You can protect each account from unauthorized access by turning account passwords on. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. Pitney Bowes Operator Guide July 2024...

  • Page 55: Editing An Account

    6. Tap the back arrow on the top left side of the screen to return to the list of accounts. 7. Tap Cancel to return to the Mail screen. Editing an account Edit an account when you want to change the account name, code, description, status or password. Pitney Bowes Operator Guide July 2024...

  • Page 56: Deleting A Print On Envelopes Account

    1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts. 5. Tap Delete account. The list of available accounts appears. 6. Tap the account you want to delete. 7. Tap OK. Pitney Bowes Operator Guide July 2024...

  • Page 57: Emailing An Account Report

    4. Tap Manage Accounts. 5. Tap Reports. 6. Tap View & print reports. 7. Tap the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. Pitney Bowes Operator Guide July 2024...
  • Page 58 10. Tap Email Report. 11. Tap in the Please enter the recipient mail address box and enter the recipient's email address. The email address you enter will remain until you turn off then turn on the device. Pitney Bowes Operator Guide July 2024...
  • Page 59 Accounting 12. Tap the file type you wish to send: xlsx (Excel), csv (comma-separated values), pdf (Portable Data Format). 13. Tap Send. The report appears from no-reply@pb.com. Pitney Bowes Operator Guide July 2024...
  • Page 60 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Viewing receipts for refilling postage for Print on Envelopes Changing the default refill amount for printing postage 64 Viewing the postage refill history Checking your PitneyWorks®...

  • Page 61: Postage Funding

    Check your funds for printing postage on your device at any time. Viewing the amount available in your device 1. Tap Print on Envelopes on the Home screen. 2. The Postage Balance shows the available funds in your device. Pitney Bowes Operator Guide July 2024...
  • Page 62 Postage Funding Viewing the amount available in your postage account at Pitney Bowes 1. Tap Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Settings. 4. The balance in your postage account appears. Pitney Bowes Operator Guide...

  • Page 63: Refilling Postage Funds For Printing Postage

    1. Tap Print on Envelopes on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Postage. 4. Enter the postage refill amount. 5. Tap back to change the amount shown. 6. Tap Refill Mail Postage. Pitney Bowes Operator Guide July 2024...

  • Page 64: Viewing Receipts For Refilling Postage For Print On Envelopes

    5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap the back arrow to return to the Home screen. Pitney Bowes Operator Guide July 2024...

  • Page 65: Viewing The Postage Refill History

    Important: At this time, you can only view the report. Checking your PitneyWorks® balance Your PitneyWorks balance for printing Canada Post Trackable Labels appears on the Feedback bar of the Mail screen. 1. Tap Print on Envelopes. 2. Tap Postage Balance. Pitney Bowes Operator Guide July 2024...

  • Page 66: Getting A Canada Post Refund For Damaged Or Incorrectly Printed Mail In Print On Envelopes

    How do I get a refund for spoiled meter impressions. Important: Refunds are issued solely at the discretion of Canada Post. Pitney Bowes has no authorization to give refunds for misprinted, damaged, or printed and unused postage. For more information, contact your local corporate Canada Post office.

  • Page 67: Setting The Low Funds Warning For Printing Postage

    5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Print on Envelopes app. Pitney Bowes Operator Guide July 2024...
  • Page 68 6 - Mailing and Shipping In this section Printing a shipping label Printing an international shipping label Reprinting a Canada Post, UPS or FedEx shipping label Printing a Canada Post return shipping label Getting a Canada Post refund for a shipping label Adding a shipping label cost account Sending a Lettermail™...

  • Page 69: Mailing And Shipping

    Canada Post package services. You can also send via UPS® or FedEx®. The packaging options and benefits are almost identical. 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you wish to use. Pitney Bowes Operator Guide July 2024...
  • Page 70 3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address. 4. If you have enabled cost accounts on your SendPro C Lite, SendPro C, SendPro+, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list.
  • Page 71 For Canada Post domestic shipments, if your package already has an address, you can select the Use Postal Code only box and enter the postal code to create the label without entering the address. 7. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 72 If you have an attached scale, tap Weight, then select Scale. Place the box or envelope on the scale. If you do not have a scale, tap on the Weight field, enter the value using the keypad, then tap Apply. 11. Tap Continue. Pitney Bowes Operator Guide July 2024...
  • Page 73 Mailing and Shipping 12. Tap the service you wish to use. 13. To add extra services, tap Add additional services. If you are not adding any extra services, go to step 14. Pitney Bowes Operator Guide July 2024...
  • Page 74 17. (Optional) To print a sample label, tap Print Sample. 18. Tap Print again. The label prints. You may need to enter the Sender and Recipient's phone number (required for some services). 19. The carrier screen reappears. You can now print another label. Pitney Bowes Operator Guide July 2024...

  • Page 75: Printing An International Shipping Label

    Canadian customs when shipping internationally and to military mail. Important: In order to print an international label, you need to connect your SendPro C Lite, SendPro C, SendPro+ to an 8.5 x 11 1E50 laser printer. You can also print an international label from your PitneyShip Pro account using any 8.5 x 11 printer.

  • Page 76: Printing A Canada Post Return Shipping Label

    UPS or FedEx invoice. To request a refund for a shipping label you've just printed: 1. On the Carrier screen you will see a confirmation of the label print. 2. Tap Request Refund. Pitney Bowes Operator Guide July 2024...

  • Page 77: Adding A Shipping Label Cost Account

    You can use lower case letters, upper case letters, numerals and special characters for the account name. Acceptable special characters include: - hyphen _ dash ' single quote @ at sign . Period and optional description. 4. (Optional) Enter a description of the account up to 200 characters. Pitney Bowes Operator Guide July 2024...

  • Page 78: Sending A Lettermail™ Envelope

    Place the envelope on the scale. b. The weight appears. Without a scale: a. Tap Weight. b. Enter the weight of the envelope. c. Tap Apply. 8. Tap Extra Services. 9. Select special services, if required. 10. Tap Apply. Pitney Bowes Operator Guide July 2024...

  • Page 79: Using Canada Post Special Services

    The Canada Post requires your postage to be calculated using a scale. This ensures that your mail always has the correct postage, and that you are not overpaying, or having mail returned for insufficient postage. Key in Postage is not available on any of the SendPro C devices. Pitney Bowes Operator Guide July 2024...
  • Page 80 7 - Address Management In this section Using the Address Book Creating a shipping label from the Address Book Creating a new sender address for shipping labels Editing the sender address for shipping labels...

  • Page 81: Using The Address Book

    Tap Address Book at the bottom of the Home screen, or Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the sender information. 5. When complete, tap Save. Pitney Bowes Operator Guide July 2024...

  • Page 82: Editing The Sender Address For Shipping Labels

    1. Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Select the sender you wish to edit. 4. Tap Edit . 5. Make your changes and tap Save. The address book appears. Pitney Bowes Operator Guide July 2024...
  • Page 83 8 - Sealing In this section Filling the moistener tank Sealing envelopes when you print postage Sealing envelopes without printing postage Avoiding envelope sealing issues...

  • Page 84: Sealing

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+.
  • Page 85 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Print on Envelopes on the Home screen. 4. Tap Account and select an account if accounting is enabled on your device. Pitney Bowes Operator Guide July 2024...

  • Page 86: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Print on Envelopes on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes Operator Guide July 2024...

  • Page 87: Avoiding Envelope Sealing Issues

    6. Insert the envelope into the device. The device seals the envelope. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes Operator Guide July 2024...
  • Page 88 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick. Pitney Bowes Operator Guide July 2024...
  • Page 89 9 - History and Reports In this section Printing a funds report Running account reports Setting the report period for an account Setting the account report preferences...

  • Page 90: History And Reports

    Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts on the home screen. 5. Tap Reports. Pitney Bowes Operator Guide July 2024...

  • Page 91: Setting The Report Period For An Account

    Set the reporting period of an account report by setting its start and end dates. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap Preferences. 4. Tap Manage Accounts. 5. Tap Reports. 6. Tap Report period. Pitney Bowes Operator Guide July 2024...

  • Page 92: Setting The Account Report Preferences

    Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account). You can also choose how you want to identify accounts: by Name or by Code. Pitney Bowes Operator Guide July 2024...
  • Page 93 7. Tap to select how you want to identify accounts: by Name or by Code. 8. Select the account level you wish to report on: Account, Sub account or Sub sub account. 9. Tap OK to return to the Reports screen. Pitney Bowes Operator Guide July 2024...
  • Page 94 10 - Printing In this section Printing additional postage Adding a graphic to your envelope in Print on Envelopes Printing a graphic without printing postage Printing only the date and time Printing a test pattern...

  • Page 95: Printing

    Your device comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE, and Holiday Greetings. Pitney Bowes Operator Guide July 2024...

  • Page 96: Printing A Graphic Without Printing Postage

    Printing Note: At this time, you cannot add your own custom graphics to your SendPro C Lite, SendPro C, SendPro+ device. 1. Weigh your envelope, select a class, and select any special services required. 2. Tap the Graphic icon on the Print on Envelopes screen.
  • Page 97 3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes Operator Guide July 2024...

  • Page 98: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes Operator Guide July 2024...

  • Page 99: Feeding And Jamming

    11 - Feeding and Jamming In this section Preventing envelope feeding problems...

  • Page 100: Preventing Envelope Feeding Problems

    2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes Operator Guide July 2024...
  • Page 101 Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side of the device. Make sure to remove all the dust and debris. Pitney Bowes Operator Guide...

  • Page 102: 12 - Ink

    12 - Ink In this section Ordering ink cartridges...

  • Page 103: Ordering Ink Cartridges

    Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. When your device shows the low ink warning, you will receive an ink cartridge automatically if you use the AutoInk program. You can enable AutoInk through My Account on the Pitney Bowes website. Pitney Bowes...
  • Page 104 13 - Settings In this section Creating or disabling the security PIN Adjusting time zone and scale location code Advancing the date Re-dating your mail Adjusting display brightness Comparing rates for classes and services for Print on Envelopes Uploading postage transactions Clearing or resetting the number of mailpieces sent 109 Performing Canada Post postal inspections for postage printing...

  • Page 105: Settings

    2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Manually lock your device 1. Tap the user profile image. Pitney Bowes Operator Guide July 2024...

  • Page 106: Adjusting Time Zone And Scale Location Code

    Advancing the date Advance the date to print postage up to thirty days before you need to send it. 1. Tap Print on Envelopes on the Home screen. 2. Tap the date. The calendar appears. Pitney Bowes Operator Guide July 2024...

  • Page 107: Re-Dating Your Mail

    The tape must not overlap the original print or cover any address information. The tape will show the corrected date and $0.00 postage. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes Operator Guide July 2024...

  • Page 108: Comparing Rates For Classes And Services For Print On Envelopes

    Tap Class on the Envelope Printing screen. You can then select and compare the costs of different classes and services. The total cost for each class and services combination appears. 1. Tap to change class. 2. Tap to change package type. Pitney Bowes Operator Guide July 2024...

  • Page 109: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 110: Performing Canada Post Postal Inspections For Postage Printing

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 111 5. Tap Upload Selected Logs. 6. Once the upload completes, an upload message bar appears at the bottom of the screen. 7. Tap OK or Got It in the message bar. The device returns to the Home screen. Pitney Bowes Operator Guide July 2024...

  • Page 112: 14 - Rate Change

    14 - Rate Change In this section Updating postal rates or software for Print on Envelopes...

  • Page 113: Updating Postal Rates Or Software For Print On Envelopes

    Updating postal rates or software for Print on Envelopes Automatic updates SendPro C Lite, SendPro C, SendPro+ devices update postal rates and software automatically. Keep your device turned on and connected to your network to get any updates, as the device downloads updates during the evening hours.

  • Page 114: 15 - Maintenance

    15 - Maintenance In this section Installing the printhead Cleaning the printhead Cleaning the moistener brush and wick assembly Supplies, ink cartridges, and options...

  • Page 115: Installing The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes Operator Guide July 2024...
  • Page 116 7. Squeeze the two gray tabs on either side of the printhead. 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 117 Maintenance 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes Operator Guide July 2024...
  • Page 118 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 119 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide July 2024...

  • Page 120: Cleaning The Printhead

    If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. Pitney Bowes Operator Guide July 2024...
  • Page 121 Maintenance 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the tabs on either side of the printhead. Pitney Bowes Operator Guide July 2024...
  • Page 122 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes Operator Guide July 2024...
  • Page 123 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes Operator Guide July 2024...
  • Page 124 Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes Operator Guide July 2024...

  • Page 125: Cleaning The Moistener Brush And Wick Assembly

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes Operator Guide July 2024...
  • Page 126 Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes Operator Guide July 2024...
  • Page 127 Maintenance 4. Locate the wick on the moistener base. 1. Wick. Pitney Bowes Operator Guide July 2024...
  • Page 128 Maintenance 5. Remove the metal grate and wick from the moistener base. Pitney Bowes Operator Guide July 2024...
  • Page 129 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. 10. If your envelopes still are not sealing properly, please chat with us to order a Moistener Replacement Kit. Pitney Bowes Operator Guide July 2024...

  • Page 130: Supplies, Ink Cartridges, And Options

    Maintenance Supplies, ink cartridges, and options Visit our supplies website to order supplies for your device. Pitney Bowes Operator Guide July 2024...
  • Page 131 Printing postage on envelopes Moving the SendPro C Lite, SendPro C, SendPro+ Canada Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Lite, SendPro C, SendPro+ 134 Connections on the back Specifications Material specifications Contacting Pitney Bowes...

  • Page 132: Product Information

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide July 2024...

  • Page 133: Moving The Sendpro C Lite, Sendpro C, Sendpro

    You can also choose to only seal envelopes without printing any postage. Moving the SendPro C Lite, SendPro C, SendPro+ Move your device safely, whether you are moving it across the room or to a new facility.

  • Page 134: Sections Of The Meter Impression

    Canada Post to perform physical inspections, thereby making your device easier and more convenient for you to use. Parts of the SendPro C Lite, SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C Lite, SendPro C, SendPro+. Pitney Bowes Operator Guide...

  • Page 135: Connections On The Back

    7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Prints shipping labels without using ink. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes Operator Guide July 2024...

  • Page 136: Specifications

    2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Specifications Review the specifications of your SendPro C Lite, SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A...
  • Page 137 2. Width 394 mm 3. Height 286 mm Weight 8 kg Throughput (Letters Per Minute) Up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Pitney Bowes Operator Guide July 2024...
  • Page 138 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Pitney Bowes Operator Guide July 2024...

  • Page 139: Material Specifications

    Up to 60 graphic ads on the device. Connectivity Options Wired Ethernet connection. Wireless connectivity. SendPro Cellular connectivity device. Material specifications Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details. Pitney Bowes Operator Guide July 2024...
  • Page 140 2. Maximum width: 381 mm. 3. Envelope flap depth, maximum: 76 mm 4. Minimum height: 89 mm 5. Minimum width: 127 mm 6. Envelope flap depth, minimum: 22 mm Envelope Thickness Minimum: 0.20 mm Maximum: 9.5 mm Pitney Bowes Operator Guide July 2024...
  • Page 141 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide July 2024...

  • Page 142: Contacting Pitney Bowes

    Note that the serial number appears blurred here for security reasons. Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C Lite, SendPro C, SendPro+ device PCN and serial number: check the label under the front cover of the machine.

  • Page 143: Third Party Software

    Click on Shop at the top of the page. Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are...
  • Page 144 Apache License, Version number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this software is available from https://github.com/bumptech/glide. Pitney Bowes Operator Guide July 2024...
  • Page 145 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes Operator Guide July 2024...
  • Page 146 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com SV63317-enca Rev.A ©2024 Pitney Bowes Inc. All Rights Reserved...

This manual is also suitable for:

Sendpro cSendpro +

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