Chapter 5: Troubleshooting; Led Error Indications - Postek iQ200 User Manual

iQ200 User's Manual

Chapter 5: Troubleshooting

Occasionally situations occur that require some troubleshooting. Possible issues and potential
solutions are listed in this section. While not every situation is addressed, you may find some of
these tips useful.

5.1 LED Error Indications

Typically, when the printer is not functioning, one or two indicators will begin blinking. The
possible situations addressed by the status of the indicators are listed in Table 5-1.
Indication Possible Cause
Media sensor
can't detect
media
Media ran out
Media jammed
The Media Roll
Guides are not
firmly pushed
[READY] and
against the
[MEDIA]
Media or have
indicators blink
not been
simultaneously
installed.
Media sensor is
dirty
Media sensor is
out of order
Table 5-1 LED Error Indications
Solutions
• Check and confirm the media
has been loaded correctly
(Please refer to
the Media)
• Check the position of the
media sensor and confirm it
could detect the media gap,
hole, notch or black mark
Load a new roll of media
Clear the jam
Install the Media Roll Guides
correctly and push them firmly
against the media.
Clean the Media sensor
Contact an authorized POSTEK
service provider for technical
support.
Chapter 5: Troubleshooting
Important Notice
If the media being
used is continuous
2.2.3 Loading media (no locator
present on the label).
Then please set the
media to Continuous
Media in the printer
driver settings.
If the printer has not
been powered off and
the print job has not
been finished, after
clearing the error:
• Press
[FEED/Calibration
] button, the printer
would reprint the
previous label and
then continue with
the print job.
• Press
[CANCEL/Reset]
button, the printer
would resume the
print job.
• Press and hold the
[CANCEL/Reset]
button, the print
job
canceled.
would be
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