Postek G2000e User Manual
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Postek G2000e User Manual

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  • Page 2 Microsoft, Windows are registered trademarks of Microsoft Corporation. Copyright © 2021 by Postek Electronics Co., Ltd. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of POSTEK. No patent liability is assumed, with respect to the use of the information contained herein.
  • Page 3 (according to POSTEK Warranty Clauses). In no event shall POSTEK or the resellers involved be liable for any direct or indirect loss, including but not limited to loss of business profits, business interruption, loss of business information, or other pecuniary loss.

  • Page 4: Table Of Contents

    G2000e/G3000e/G6000e User’s Manual Contents Contents Preface .......................... 1 Important Notes ......................2 Chapter 1: Introduction ....................4 1.1 Specifications ......................... 4 1.2 Contents in the Box ........................ 5 Chapter 2: Setup and Use ................... 6 2.1 Main Parts and Structures ...................... 6 2.1.1 Front View ........................
  • Page 5 G2000e/G3000e/G6000e User’s Manual Contents Appendix A: Interface Specifications ..............43 Appendix B: ASCII Table ..................44...

  • Page 6: Preface

    Preface The Ge Series printer is designed to provide industrial strength thermal printing in a small footprint. POSTEK G2000e/G3000e/G6000e RFID label printers represent a new generation of printing equipment featuring high performance capability with multiple functions. This printer stands out with its new and cutting edge technologies.

  • Page 7: Important Notes

    G2000e/G3000e/G6000e User’s Manual Important Notes Important Notes Please read the following passages thoroughly before proceeding. Printhead The thermal printhead can be easily damaged due to its precision construction. A printhead damaged by misuse is not covered under the terms of the warranty. To ensure longevity of the printhead, please note the following: •...
  • Page 8 G2000e/G3000e/G6000e User’s Manual Important Notes • Keep loose items such as long hair, clothing, jewelry, away from the cutter. • Don't put anything except print media inside the cutter. • Turn off power of printer if you notice abnormality with the cutting process and alert a qualified technician to resolve the issue.

  • Page 9: Chapter 1: Introduction

    Cutter, External Label Rewinder, External Media Stand, Media Guide Adapter HEAT , or Heating Equilibrium Adaptive Tuning, is a POSTEK designed and developed cutting-edge technology that sets the benchmark for heat management in thermal printing. Printers equipped with HEAT have significant improvements in their printout clarity and print speed. The HEAT level represents the fineness of the heating uniformity with level I being the finest.

  • Page 10: Contents In The Box

    G2000e/G3000e/G6000e User’s Manual Chapter 1: Introduction 1.2 Contents in the Box Inspect the shipping carton(s) for possible shipping damage, if damage is discovered, notify the shipping company to report the nature and extent of the damage. Please check the items according to the Packing List. If there are any items missing, notify your...

  • Page 11: Chapter 2: Setup And Use

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Chapter 2: Setup and Use 2.1 Main Parts and Structures 2.1.1 Front View Figure 2-1 shows the front view of the Ge Series printer. Figure 2-1 Front View Table 2-1 Front View Description...

  • Page 12: Internal View

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use 2.1.2 Internal View Figure 2-2 shows the detailed structure of the printer. Figure 2-2 Internal View Table 2-2 Internal View Description Number Description Printhead Printhead Bracket Platen Roller Left Mount_Ribbon supply RFID R/W Antenna...

  • Page 13: Rear View

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use 2.1.3 Rear View The printer is equipped with multiple interfaces. See Figure 2-3. Figure 2-3 Rear View Table 2-3 Rear View Description Number Description RS232 Serial Port USB Device Port USB Host Port...

  • Page 14: Setting Up The Printer

    Do not use the printer near liquids or corrosive chemicals. • Using a wrong power adapter may cause damage to your printer. POSTEK assumes no liability for any damage in such cases. The rating for the printer is 24VDC. 1. Make sure the printer is switched OFF.

  • Page 15: Loading The Ribbon

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use 2.2.3 Loading the Ribbon • Please make sure the ribbon you are using has the ink side out. • When using a ribbon roll with a width less than 110 mm, please place the ribbon roll in the middle of the Ribbon Spindle corresponding to the symmetry symbol (→|←).
  • Page 16 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Figure 2-5 Lift the Printhead Module 3. Unwrap the ribbon package and separate the ribbon roll and the spare core. 4. Slide the ribbon roll onto one of the Ribbon Spindles and place the spare core onto the other spindle, see Figure 2-6.
  • Page 17 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Release Knob Figure 2-7 Load Ribbon Roll 6. Route the ribbon through the Printhead Module and wrap the end of the ribbon around the spare core, see Figure 2-8. Figure 2-8 Wrap Ribbon on the Core 7.
  • Page 18 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Release Knob Figure 2-9 Place the Core on Ribbon Take-up 8. Turn the Left Mount of Ribbon Take-up to ensure the ribbon is tight and smooth, see Figure 2-10. Left Mount_Ribbon Take-up...

  • Page 19: Loading The Media

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use 2.2.4 Loading the Media The Ge Series Label printer can be operated under four different modes: Standard Mode, Tear-off Mode, Cutter Mode, and Peeler Mode. • In Standard Mode, the printer stops and goes into standby as soon as the print job is complete.
  • Page 20 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use alignment. 4. Thread the media under the Media Guide Rod and Transmissive Media Sensor, as shown in Figure 2-12. Media Guide Media Guide Rod Figure 2-12 Load the Media 5. Slide the Media Guide to the edge of the media, making sure that the media remains flat and is placed in the middle of the Tear-off Bar.

  • Page 21: Adjusting The Position Of Media Sensor

    G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Figure 2-13 Press Down to Lock the Printhead Module 7. Turn on the printer, press and hold the [FEED/Calibration] button (hold for around 4 seconds), then the printer will automatically feed labels and the media calibration is done.
  • Page 22 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Toggle Switch-Transmissive Sensor Slide-Reflective Sensor Figure 2-14 Adjust the Media Sensor Position • Black ribbon is required when use Reflective Sensor, or the Media Out signal may not be detected. • Technically, the Transmissive Sensor is designed to detect a gap, hole or notch between labels, the Reflective Sensor is for detecting black marks.
  • Page 23 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Media Media Media Figure 2-15 Media Sensor Position • When roll media is produced, the media end would be fixed on the media core by duct tape or scotch tape. If your printer cannot detect Media Out signal well, please refer to Figure 2-16 to...
  • Page 24 G2000e/G3000e/G6000e User’s Manual Chapter 2: Setup and Use Tape Hole The tape shall avoid covering the hole Tape Media gap The position of the tape should be made known to user to avoid positioning Media Sensors over the tape area.

  • Page 25: Chapter 3: Operations And Settings

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Chapter 3: Operations and Settings 3.1 Basic Operations 3.1.1 Power Switch The power switch is on the rear left side of the printer. The symbols on the switch are defined as follows: ━...
  • Page 26 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Table 3-1 LED Indicator Description LED Indicator Description • If the indicator is on, the printer is ready and waiting for user input • If only the [READY] indicator is blinking, then the printer is paused...

  • Page 27: Advanced Functions

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings LCD Display The LCD can display the printer’s status, total print quantities, error messages, and is also valuable when configuring the printer. Table 3-3 are common examples of LCD displays. Table 3-3 Menu Example Description...

  • Page 28: Setting Menu

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings The information includes: The printer’s model, firmware version, hardware’s parameters and its current status, thermal transfer/direct thermal mode, font list, etc. Reset to Factory Settings When the printer is on standby, press and hold the [CANCEL/ Reset] button (hold for around 4 seconds), all three indicators will start blinking (if no further input is detected for the next 8 seconds then the printer will return to standby).
  • Page 29 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Main Menu Description Tear-off Mode TEAR MODE Options: ENABLE, DISABLE Default: ENABLE Cutter Mode/Peeler Mode CUT MODE Options: ENABLE, DISABLE PEEL MODE Default: DISABLE Media Sensor Type SENSOR TYPE Options: TRANSMISSIVE, REFLECTIVE...
  • Page 30 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Main Menu Description Adjust the cut off position under cutter mode. • Set higher values to move the cut off position out. • Set lower values to move the cut off position in.
  • Page 31 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Main Menu Description V-OFFSET adjusts the vertical position of the printout. • Set higher values to move the printout up (the printout moves in the opposite direction of feeding). • Set lower values to move the printout down (the printout moves in the direction of feeding).
  • Page 32 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Main Menu Description In dump mode, the printer will print out the data (print commands) that are sent from PC or other devices, instead of executing the print task. DUMP MODE Options: ENABLE, DISABLE Default: DISABLE Set media feeding length for calibration.
  • Page 33 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Main Menu Description Set the bitmap size. When set as NONE, the bitmap would be in normal size; When set as 300->600, the bitmap size would be enlarged by 1 time; When set BITMAP as 600->300, the bitmap size would be reduced by 1 time.

  • Page 34: Setting Operation Mode

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings 3.1.5 Setting Operation Mode • Tear-off Mode is the default operation mode and is the recommended mode to be used in conjunction with RFID functionalities. Turning it off may affect the normal usage of RFID functionalities.
  • Page 35 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings 5. Press and hold the [FEED/Calibration] button (hold for around 4 seconds), the printer will automatically feed labels and the media calibration is done. 6. Create the label template on your PC using the Bartender label software. Click at “print” to initiate the print job.
  • Page 36 G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings Figure 3-2 Cutter Mode 7. Turn on the printer, press and hold the [FEED/Calibration] button (hold for around 4 seconds), the printer will automatically feed labels and the media calibration is done.

  • Page 37: Adjusting The Printhead Pressure

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings 3.2 Adjusting the Printhead Pressure A qualified technician is required to adjust the printhead pressure. Printhead damage or poor printout quality may occur if the procedure is not done correctly. The printhead pressure module contains two spring assemblies, respectively controlling the pressure of the printhead on both sides, as shown in Figure 3-3.

  • Page 38: Rfid Operations

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings 3.3 RFID Operations Make sure the RFID FUNCTION is enabled in the setting menu, refer to 3.1.4 Setting Menu. 3.3.1 RFID Calibration When installing a new type of media or switching to media of different specifications, please perform RFID calibration to ensure successful encoding.

  • Page 39: Setting Rfid Power

    G2000e/G3000e/G6000e User’s Manual Chapter 3: Operations and Settings 3.3.3 Setting RFID Power It is recommended to use the default value of the RFID power on the printer. However, the value can be changed for specific case or requirements. 1. Install the media and ribbon, turn on the printer.

  • Page 40: Installing Windows Driver And Label Editing Software

    Quick Start Guide or visit POSTEK website: http://www.postekchina.com. Each printer also comes with a BarTender UltraLite edition software. To access to the software and the directions for use, please scan the QR code on the Quick Start Guide or visit POSTEK website: http://www.postekchina.com.

  • Page 41: Chapter 4: Maintenance

    G2000e/G3000e/G6000e User’s Manual Chapter 4: Maintenance Chapter 4: Maintenance • Make sure the printer is powered off before performing maintenance operations. • The Printhead may be hot due to recent printing. Wait until the Printhead cools before performing maintenance. •...

  • Page 42: Cleaning The Printer Interior

    G2000e/G3000e/G6000e User’s Manual Chapter 4: Maintenance 4.3 Cleaning the Printer Interior Over time, the printer’s interior may collect dust or debris from the consumables. It is advised to periodically clean the printer’s interior in order to prevent the accumulated debris from damaging internal parts.

  • Page 43: Chapter 5: Troubleshooting

    Please restart the printer, and then disable the “DUMP MODE” setting from the main menu. ERROR printer’s flash or RAM memory during printing Or contact an authorized POSTEK service or executing printing provider for technical support if problems exist. data/command. DATA ERROR The labels’...

  • Page 44: Led Error Indications

    G2000e/G3000e/G6000e User’s Manual Chapter 5: Troubleshooting 5.2 LED Error Indications Typically, when the printer is not functioning, one or two of the three indicators will begin blinking. The possible situations addressed by the status of the three indicators are listed in Table 5-2.
  • Page 45 G2000e/G3000e/G6000e User’s Manual Chapter 5: Troubleshooting Indication Possible Cause Solutions Important Notice Please check whether the cutter is installed correctly, for details, Cutter error please contact an authorized POSTEK service provider for technical support.

  • Page 46: Rfid Errors

    G2000e/G3000e/G6000e User’s Manual Chapter 5: Troubleshooting 5.3 RFID Errors If error occurs during RFID calibration or RFID encoding, please check Table 5-3 below to solve the problem accordingly. Table 5-3 RFID Errors RFID Error Code Explanation Solutions • Check and confirm the RFID protocol is...

  • Page 47: Miscellaneous Issues

    Quality set inappropriately. Printhead is dirty. Clean the Printhead. Follow the recommended maintenance guidelines for cleaning the Printhead. Poor quality consumables Change to higher-quality consumables. For errors not listed here, please contact an authorized POSTEK Service Provider for further assistance.
  • Page 48 G2000e/G3000e/G6000e User’s Manual Appendix A: Interface Specifications Appendix A: Interface Specifications The RS232 connector on the printer is a DB9F: Number Description Definition Ground Baud rate: 9600, 19200, 38400, 57600 and 115200 Data format: 8 data bits, 1 start bit or 1 stop bit.
  • Page 49 G2000e/G3000e/G6000e User’s Manual Appendix B: ASCII Table Appendix B: ASCII Table “ XOFF & ‘ < > The € sign is included in the embedded table at DEC128 or HEX 80.

This manual is also suitable for:

G3000eG6000eG-2108G-3106

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