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Ignoring a call
About this task
When you do not want to answer a call or you are on another call, you can ignore the new
incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer
this call within its ring time by using the Navigation cluster to select the call and answer it.
Procedure
On the Incoming call screen, press one of the following:
• Ignore soft key
• + volume button
• - volume button
The phone turns off the audio alert.
Declining a call
About this task
You can decline an incoming call when you do not want to answer a call. The incoming call is
declined depending on the Call decline policy set by your administrator. Contact your administrator
to enable this feature for your extension and also to know about the Call decline policy.
This feature is available on BroadSoft, and Asterisk environments. You can also decline a call for
the following active features:
• Shared call appearance
• BroadWorks Anywhere
• BroadWorks Mobility
Before you begin
Ensure that the administrator activates the feature. Contact your administrator for details.
Procedure
On the incoming call screen, press Decline soft key.
Result
The call is declined. Depending on your Call decline policy, the caller receives one of the following
alert:
• An audio message alert
• A busy tone alert
December 2021
Using Avaya J139 SIP IP Phone in Open SIP
Comments on this document? infodev@avaya.com
Ignoring a call
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