Enabling Call List Settings; Using Call Center Functions - Avaya 1400 Series Installation And Maintenance Manual

Enabling call list settings

You can grant a user to change call list entries to some extent. For example, remove internal
calls from the call list. Then an entry is included in the call list only when the internal caller
explicitly requests a callback.
1. Open the audit menu.
2. Select Set call list.
3. Press the OK button.
4. Select Call list (off).
5. Press the Change softkey.
6. Press the Done softkey.
Now the user can set by oneself, which kind of calls will be stored in the call list (Avaya Menu >
Settings > Display call list).

Using Call Center functions

Before Call Center functions can be used with Avaya 1400 Series telephones some
requirements must be fulfilled.
Some settings have to be activated in audit menu.
In the Barred features' list:
• CC functions: mandatory
• CSTA answer call: The telephone can accept a CSTA Answer Call with the Speaker
button or with a headset.
• CC emergency : To enable a help notification to the supervisor during an ongoing
call. The supervisor can then listen to the call.
In Terminal settings:
CC autocall accept: If CC calls should be accepted automatically
For a faster logging in, it is recommended to set up a CC function key.
1408/1416 Telephones IAM Guide
Enabling call list settings
January 2010 41