Mercedes-Benz GLB Owner's Manual page 451

448 MBUX multimedia system
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
Access to a GSM network is available.
R
The contract partner's GSM network cover‐
R
age is available in the respective region.
The ignition must be switched on so that
R
vehicle data can be transferred automati‐
cally.
Multimedia system:
© Phone g
4 5 5
Call Mercedes me connect.
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Further information on Mercedes me connect,
the provided service scope and operation are
available at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/index.html
page 449).
/
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
%
If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel .
% The prompt to confirm data transfer does
not appear in all countries.
If the accident and breakdown service and
Mercedes me connect Concierge Service are not
activated on Mercedes me, the
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request?
sage appears.
Do you want to
mes‐