Polycom RMX 2000 Migration Manual page 8

Process 3: Software Upgrade
1
Power the Collaboration Server On.
— AC System - Turn ON the power by pressing on the power switch located on the rear panel
of the RealPresence Collaboration Server (RMX) 1500/2000/4000.
— DC System (RealPresence Collaboration Server (RMX) 4000) - Turn ON the Main that
supplies power to the Collaboration Server and then turn ON each of the DC power rail
modules.
2
The new CNTL unit automatically upgrades the system software on the RMX.
•
RMX startup can take up to 25 minutes to complete. Do not turn OFF the RMX.
•
On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the
card is properly seated in the slot. A lit HS LED indicates that the card is in a powered down
mode. If this problem persists, contact your next level of support.
•
Do not turn OFF the system during this upgrade process.
Obtain the Activation Key
1 Access the Service & Support page of the Polycom website at:
2
Log in with your Email Address and Password or register as a new user.
3 Select Product Registration.
4
Follow the on-screen instructions for Product Registration and Product Activation.
(The MCU's serial number/service tag (tagged as ST) on the product sticker on the back of the
unit.) For more information, refer to the Collaboration Server Software Licence document you
received with your shipment.
5
When the Product Activation Key is displayed, write it down or copy it for later pasting into the
Activation Key field of the Product Activation dialog box.
Login to the RMX
1
When the Control Unit Error (ERR) LED is ON, and other Control Unit LEDs are turned OFF, then
open your browser and enter the IP Address of the RMX Control Unit.
Enter the IP address of the RMX Control Unit and press Enter.
2 The RMX Welcome screen is displayed.
RMX Manager users are required to install the latest version software. Click the Install RMX
Manager link.
3
In the RMX Web Client – Welcome screen, enter your User Name: POLYCOM and Password:
POLYCOM and click Login.
8
http://support.polycom.com