Clearing A Mail Jam From The Autofeeder; Clearing Error Messages - Neopost IJ-50 User Manual

16.1 Clearing a mail jam from the autofeeder

Envelope misfeed
In the unlikely event of an envelope misfeed, the following procedure
must be followed:
POWER DOWN MACHINE BEFORE CONTINUING.
DO NOT RUN MACHINE WITH FEED MECHANISM OPEN
1. Remove all free envelopes from the feed tray;
2. Open the Autofeed top cover;
3. Using the thumb and fore finger,
squeeze the sliders to release the
feed mechanism as illustrated;
4. Remove the obstruction;
5. Close the feed mechanism by
applying downwards pressure
to the top of the feed mechanism
until it is heard to click home;
6. Close the Autofeed top cover;
7. Power Up your machine.
You are now ready to resume franking your mail

16.2 Clearing error messages

In the unlikely event of an error message being displayed, the
following procedure must be followed:
ERROR MESSAGES
Error 1 to Error 43
If the Error does not clear, please call our Customer Care Centre.
(please see Telephone No.on "Contacting Neopost")
WARNING!
REMEDY
Press until back to User screen.
Trouble shooting 97