Neopost IJ-50 User Manual
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Neopost IJ-50 User Manual

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IJ-40/50
FRANKING MACHINE
USER'S GUIDE

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  • Page 1 IJ-40/50 FRANKING MACHINE USER'S GUIDE...
  • Page 2 This will breach any Royal Mail licence agreement on the product and may result in the Royal Mail requesting Neopost to remove the product from use. EC DIRECTIVE 1999/5/EC...
  • Page 3 SELV requirements of IEC EN 60950. No part of this document may be reproduced or transmitted in any form or by means, electronic or mechanical, for any purpose without the express written permission of Neopost Limited. Copyright© Neopost 2004...
  • Page 4 Congratulations on choosing the Neopost IJ-40/50 franking system. The IJ-40/50 is the result of the expertise and innovative capabilities of the worldwide Neopost group and, using ink jet technology, it will integrate into your working environment to enhance your mail processing operation.

  • Page 6: Table Of Contents

    CONTENTS 1. FRANKING FACTS ..............9 2. GENERAL SPECIFICATIONS ..........12 3. INSTALLATION ..............13 3.1 Introduction ............. 13 3.2 Franking machine ........... 13 3.2.1 Attach the Platform Infill to the Hand Feed Platform . 13 3.2.2 Attach the Platform Infill to the Autofeed (Option) 14 3.2.3 Attach the IJ-40/50 to the Hand Feed Platform or Autofeed ............
  • Page 7 6. FRANKING WITH AUTOFEED ..........39 7. FRANKING LABELS ............41 7.1 Filling the Label Dispenser ........41 7.2 Printing a Label ............42 8. FRANKING WITH WEIGH PLATFORM ....... 44 8.1 Weigh Platform Preparation ........44 8.2 How do I calculate the correct postage and rate? ..45 8.3 Using differential weighing (optional) ......
  • Page 8 14. MEMORY FUNCTIONS ............69 14.1 Saving a Memory Function ........69 14.2 Recalling a Memory Function ........70 15. SUPERVISOR SETTINGS ........... 71 15.1 Introduction ............. 71 15.2 Entry to supervisor mode ........72 15.3 Security & Dept ............73 15.3.1 Changing the User PIN ......

  • Page 10: Franking Facts

    2. In a normal posting box you have nominated to your local collecting office. You must enclose your mail in a late-posting envelope; these can be ordered from Neopost Direct supplies; 3. At your local Post Office Counter; or 4. At some local sorting offices;...
  • Page 11 What mail classes can be franked? You can use your franking machine to send out every type of inland and international mail including add-on services and guaranteed services (some guaranteed services will require an extra sticker on the envelope, for example Recorded Delivery). I have franked my mail with the wrong date, what can I Your IJ-40/50 automatically changes the date each day, so the danger of franking with the wrong date should be minimised.
  • Page 12 Don’t I need a licence from the Royal Mail now I have a franking machine? Neopost have applied for this licence on your behalf and you may only use the franking machine at the address shown on the licence. Royal Mail are authorised to carry out on-site inspections of your...

  • Page 13: General Specifications

    GENERAL SPECIFICATIONS IJ-40 IJ-50 Speed (Items/hr) 3,900 5,700 Thickness (mm) - Automatic - Manual Printer Type Ink Jet Ink Jet Automatic Label Dispenser Automatic Feeder Optional Optional Weigh Platform 2 kg Optional Optional Easyweigh Optional Optional Scale Interface Optional Optional...

  • Page 14: Installation

    INSTALLATION 3.1 Introduction Your IJ-40/50 should be installed on a flat horizontal surface adjacent to easily accessible power and telephone line outlets. Allow sufficient free space as follows: - above the machine to enable opening of the covers. - at the rear of the machine for cooling. The power plug on this equipment is intended to serve as the device for isolation of the mains supply, where possible it is advisable to connect to a switched power outlet.

  • Page 15: Attach The Platform Infill To The Autofeed (Option)

    3.2.2 Attach the Platform Infill to the Autofeed (Option) If an Autofeed is to be fitted, first attach the Platform Infill to the Autofeed ensuring that the slots on the Autofeed fit tightly over the tabs on the Infill Platform as illustrated. 3.2.3 Attach the IJ-40/50 to the Hand Feed Platform or Autofeed Lower the IJ-40/50 into position so that the slots fit over the tabs as...

  • Page 16: Weigh Platform

    3.2.4 Weigh Platform Three weigh platform ranges may be connected to the franking machine. The back model number allows to distinguish them. WP5/10 (optional support) Installation...
  • Page 17 Attach the WP2 and WP5/10 Weigh Platform & Support (Option) Sufficient cable has been provided with your weigh platform to enable the unit to be placed on the desk adjacent to the franking machine if this is preferred. For machine mounting, position the weigh platform on its support. Excess cable can be loosely coiled under the support.

  • Page 18: Machine Connections

    3.2.5 Machine Connections Unplug the power lead from the base for the following operations. Weigh Platform/Scale Connection (Option) Connect the weigh platform to the connector marked "COM 2" at the back of the franking ma- chine. Autofeed Connection (Option) Installation...
  • Page 19 Telephone Connection Power Cord Connection Installation...

  • Page 20: Position Receiving Tray

    3.2.6 Position Receiving Tray 3.2.7 Fill the Label Hopper Printing Surface Installation...

  • Page 21: Entering Activation Codes

    3.3 Entering activation codes A licence like the one below is in the packaging: It contains the activation codes necessary for the following steps. Stick the label with the "AN1" (and "AN2" code if applica- ble) activation codes at the back of the WP model and below.
  • Page 22 Process: - Remove any items on the WP, then reconnect the power lead at the back of the franking machine. - From the Neopost USER/SUPERVISOR screen, go to the User mode as shown in the following screen: 0.00 15/01/2002 75.55...
  • Page 23 - Enter the supervisor PIN code but DO NOT validate the code with - With the key , select the line "SETUP" and confirm using SUPERVISOR SECURITY & DEPT REGISTERS TEXT LOAD FROM MEMORY CARD SETUP - With the key , select the line "WP FEATURE"...
  • Page 24 - Enter the 1 activation code "AN1" (10 digits) which is on the document delivered with the WP (inserted in the pouch outside of the box), then confirm using ACTIVATION CODE 1234567890 - Validate the message “ACTIVATION SUCCESS FOR 1234567890" by pressing the key - If the machine is capable of Differential Weighing (DW), repeat the previous operation in order to enter the 2 activation code...
  • Page 25 Geodesic Map for UK 58 ° 60 ° 56 ° 58 ° 54 ° 56 ° 52 ° 54 ° 50 ° 52 ° Installation...
  • Page 26 Geodesic Codes for UK Altitude 50 ° 10368 10368 10375 10382 10399 10405 10412 51 ° 10351 10368 10375 10382 10399 10405 10344 52 ° 10337 10344 10344 10351 10368 10375 10382 53 ° 10313 10320 10337 10344 10351 10368 10375 54 °...

  • Page 27: Controls And Features

    CONTROLS AND FEATURES 4.1 Introduction The following pages detail the Controls and Features associated with your IJ-40/50 Franking Machine, please take the time to read them carefully. Controls and features...

  • Page 28: Machine

    4.2 Machine Display presents a visual indication of the machine set up andstatus. Soft Keys keys with functions as depicted on the display. NumericalKeypad & enables the operator to access Function Keys user functions. Start/Stop Button used to Start/Stop the Machine. Envelope Guide adjustable envelope guide.
  • Page 29 Weigh Platform and Support (optional) Automatic Feeder (Optional) Franking Machine Feed Platform Controls and features...

  • Page 30: Display Panel

    4.2.1 Display Panel Text Message Slogan Message Mini Die Date Postage Value Low Credit Ink Level Total Credit Indicator Indicator 0.00 LOW CREDIT LOW INK 50.00 15/01/2002 MARKETING DEPT MODE IMP RINT Department In Use Soft Keys Function Keys Numerical Keypad MENU START STOP...

  • Page 31: Function Keys

    2.2.2 Function Keys Job Memory Key : Storing and recalling memorised jobs. (please refer to Memory functions) Label Key : Label mode selection. (please refer to Printing labels) Menu Key : Access to Function Menu. Lock : Return to Standby/Locking. Funds Key : Access to Recredit.

  • Page 32: Franking Your Mail

    FRANKING YOUR MAIL 5.1 Introduction In the event that a satisfactory print cannot be achieved due to bulky contents (Max.10mm) the envelope should be treated as a packet and a label used. It is recommended that the IJ-40/50 is left powered on at all times.

  • Page 33: Getting Started

    5.2 Getting started 5.2.1 Log On (Entering User Mode) To enter USER mode from the Standby screen: SUPERVIS USER Press the key. If the machine is protected by a USER PIN, the following screen will be observed: ENTER USER PIN - - - - ESCAPE Using the numerical key pad enter the USER PIN.

  • Page 34: Departmental Operation

    If an incorrect PIN is entered for eight or more attempts, the meter will be locked and prompt to call the supervisor (please refer to "Supervisor Settings", and follow the instructions to reactivate the user PIN again). The Default Stamp Value is factory set to £0.00, to change this value, please refer to "IJ-40/50 Machine Setup Menu".

  • Page 35: How To Select A Postage Value

    If your department is protected, you will be prompted to enter your Department PIN: ENTER DEPARTMENT PIN - - - - Enter the PIN using the numerical keypad. If the PIN is correct the Department will show in user screen: 0.00 15/01/2002 75.55...

  • Page 36: Low Credit

    If an incorrect value is entered, press and enter the correct value. To confirm the value, press , the following display will now be observed. 0.35 15/01/2002 75.55 MARKETING DEPT MODE IMPRINT icon will only be present if the machine is set for departmental operation.

  • Page 37: High Value Selection

    5.2.6 High Value Selection If a value greater than or equal to the High Value setting is selected, the machine will not print unless the high value setting is confirmed. The default High Value Threshold is set at £1.00 (To change the High Value setting, please refer to "IJ-40/50 Machine Setup Menu").

  • Page 38: Franking An Envelope

    5.2.7 Franking an Envelope Insert the envelope with the side to be printed facing upwards as illustrated. Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. For an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels".

  • Page 39: To Log Off

    If the PIN is correct the new Department will show in the User screen: 0.35 15/01/2002 75.55 ACCOUNTS DEPT MODE IMPRINT If the PIN is incorrect the prompt to enter the Department PIN will be repeated. 5.2.9 To Log Off From any screen, press the key to go to the Standby screen.

  • Page 40: Franking With Autofeed

    FRANKING WITH AUTOFEED Used in conjunction with the IJ-40/50, the Automatic Feeder permits a large range of envelope sizes and thicknesses to be processed. Envelope feeding Check that all envelopes have been sorted into stacks of same size with the address facing upwards and the top edge of the envelopes all the same side of the stack.
  • Page 41 Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. Envelopes exceeding 6mm in thickness should be hand fed, for an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels". Franking with autofeed...

  • Page 42: Franking Labels

    DO NOT force too many labels into the Dispenser or push labels in without operating the release lever. Close the top cover. Neopost Approved Labels are supplied in boxes of 1000. Please refer to "Contacting Neopost" for information on ordering Neopost approved supplies.

  • Page 43: Printing A Label

    7.2 Printing a Label First select the postage value required, then the slogan, text and mini die. To frank a single label press the label key . The following screen will be observed: PLEASE ENTER NO. OF LABELS Press The printed label will be deposited in the receiving tray and the Screen will return to Ready Mode.
  • Page 44 If during the label printing process the following display is observed: 0.35 75.55 15/01/2002 ACCOUNTS CONTINUE First replenish the label dispenser as detailed on "Franking Labels", then press to complete the label printing process. Take up the franked label, peel off the backing sheet and affix the label to the parcel or packet.

  • Page 45: Franking With Weigh Platform

    Setting of values for printing is automatic. When postal rates change, your machine may be updated by installing a Rate Card which can be obtained from Neopost. For information relating to the installation of new postal rates, please refer to "Memory Cards".

  • Page 46: How Do I Calculate The Correct Postage And Rate

    8.2 How do I calculate the correct postage and rate? To change the RATE setting press , the RATE screen will be observed: RATES 1 Letter 1st Class 2 Letter 2nd Class 3 Letter Overseas 4 Eur Air Small Pkt 5 Outside Eur Air Sml Pkt CANCEL SELECT...
  • Page 47 For some rates you may be prompted to scroll down and make further selections for example: DESTINATION will require in this case a choice between 1 Out Europe Air 1, or 2 Out Europe Air 2. SERVICE will require in this case a choice between 1 Reg O’seas 1, 2 Reg O’seas 2 or 3 Airsure.
  • Page 48 If you wish to accept the Postage displayed, press to return to Ready Mode with the postage value selected. Alternatively, press to accept the postage value displayed and frank the postage value on to your envelope or label. YOU ARE NOW READY TO FRANK YOUR MAIL AT THE CORRECT POSTAGE VALUE If you wish to reject the Postage displayed, press , you will be...

  • Page 49: Using Differential Weighing (Optional)

    8.3 Using differential weighing (optional) If differential weighing mode is activated: - In USER MODE, press ME NU - Select "WEIGHING MODE" by pressing , and press ; the following screen is displayed: W EIGHING MODE Standa rd Diffe re ntia l - Select "Differential"...
  • Page 50 PRINTING LABEL MODE No confirm a tion A fte r confirm a tion No la be l - Select "No label" for example, and press . The following screen is displayed: DIFFERENTIAL W EIGHING RATE REMOVE ONE ITEM DEST, PC ABSENT MODE SERV.

  • Page 51: Printing Options

    In Normal (Postage) mode, you can print postage, select a message from a number of pre-loaded or customised slogans (when ordered from Neopost), in addition to a Slogan, you can compose and print your own Text Message, you can also select from a number of pre-loaded Mini Dies.

  • Page 52: Print Mode Selection

    * A Pre-loaded slogan can be overwritten by a customised slogan. To download a customised slogan, please refer to Supervisor Settings on "Memory Cards". 9.2 Print mode selection From Ready Mode, press the key, the MODE selection screen will be observed: Current Mode will be displayed.

  • Page 53: Modifying The Imprint

    9.3 Modifying the imprint The IMPRINT menu is used to modify the setup of the imprint as follows: From Ready Mode, press the key the following screen will be observed: IMPRINT SLOGAN Good ne w s MINI DIE As Re que ste d TEXT DATE ADVANCE 15/01/02...

  • Page 54: Date Advance (For Pre Dated Mail)

    Using the keys, or the appropriate number, make your selection from the list e.g. 1 SLOGAN and press to confirm, the SLOGAN screen will be observed. If a slogan is already selected, that slogan will be highlighted: S LOGAN YOUR S LOGAN 1 YOUR S LOGAN 2 Air M a il First Cla ss...
  • Page 55 From the IMPRINT screen select DATE ADVANCE, the following screen will be observed: DATE ADVANCE 1 15/01/02 2 16/01/02 3 17/01/02 4 18/01/02 5 19/01/02 Next, using the keys, select from the list the date on which you wish to post your mail. Press to confirm and return to the IMPRINT screen.

  • Page 56: Maintaining Print Quality

    10. MAINTAINING PRINT QUALITY Under normal operating conditions, your IJ-40/50 postage meter will produce excellent quality prints. However, if lines are missing from the stamp or the machine has remained unused for several days it will be necessary to clean the print-head.

  • Page 57: Making A Test Print

    10.2 Making a Test Print Select the TEST PRINT option from the CARTRIDGE menu and press to confirm. CARTRIDGE TEST PRINT CLEAN REMOVE The prompt to produce a Test Print will now be displayed. PRESS START & INSERT ITEM 15/01/2002 To make a Test Print, insert a blank envelope or card and press Inspect the Test Print to ensure that all lines are clear and present.

  • Page 58: Low Ink

    ENTER STRAIGHTEST LINE NO. PRESS START Press to confirm, you will be returned to the CARTRIDGE menu screen. If any lines are missing, repeat the cleaning and test print process up to three times, if this process fails to restore print quality, fit a new ink cartridge as detailed on "Replacing an ink cartridge".

  • Page 59: Replacing An Ink Cartridge

    10.5 Replacing an Ink Cartridge From Ready Mode, press the key. Using the keys, or the appropriate number key, move the cursor to CARTRIDGE and press to confirm. Select the REMOVE option from the CARTRIDGE menu: CARTRIDGE TEST PRINT CLEAN REMOVE Press to confirm.
  • Page 60 Carefully withdraw the used Ink Cartridge and discard. Remove the new Ink Cartridge from its packaging and carefully remove the tape seals. Do NOT touch or remove the copper strip on Ink Cartridges. Place the new Ink Cartridge into its holder. Hold the Cartridge down with light pressure on the top and firmly push the Cartridge rearwards (see arrow) until it clicks into position.
  • Page 61 After a short delay the prompt to make a Test Print will be observed: PRESS START & INSERT ITEM 15/01/2002 Please refer to Making a Test Print. You should order your next standard cartridge from Neopost Direct. Maintaining print quality...

  • Page 62: Meter Registers

    11. METER REGISTERS Your franking machine is equipped with a series of electronic registers to monitor franking transactions. A number of departments are avaliable in which separate registers showing postage used and items printed are stored. The values of these registers may be displayed and printed as follows.

  • Page 63: Printing A Register

    e.g. DEPARTMENT REGISTERS: DEPARTMENT REGISTERS DEPT NAME MARKETING TOTAL 25.67 ITEMS LAST RESET 15/01/02 PRINT Current Department Displayed. If no department has been set up, this register will show DEPT NAME USER. 11.2 Printing a Register To print a register press , if the method of print is set to Internal, the following screen will be observed: REPORTS...

  • Page 64: Printing With External Printer

    If after a short wait, you are returned to the register screen your method of print may be set to External Printer, please refer to Printing with External Printer below. The method of print (Label or External Printer) is set in Supervisor Mode, please refer to "Reports".

  • Page 65: Clearing Mail Path

    12. CLEARING MAIL PATH In the unlikely event of an envelope misfeed, and an item of mail is in the mail path, the following procedure must be followed: From Ready Mode, press the key, the MAIN MENU screen will be observed: MAIN MENU REGISTERS CARTRIDGE...

  • Page 66: Credifon Recrediting

    Credit may be purchased from Neopost Credifon, using the Credifon re-setting system, in units of £10, minimum £50.00, maximum £1000.00 or to a credit limit as agreed by Neopost Ltd. Check that the Telephone Cable is connected to the Telephone Socket at the rear of the machine and the other end to an adjacent telephone line outlet.
  • Page 67 Using the numerical key pad, enter the credit amount you wish to purchase (e.g. £50). Press: to confirm. You will now be asked to verify the amount before proceeding. CONFIRM AMOUNT 50.00 If amount incorrect, press and start again from the Enter Amount screen (step 2).

  • Page 68: Inspection Due - Recredit' Call Credifon Procedure

    If for any other reason the re-credit transaction is aborted before the transfer has been completed, the following MESSAGE will be observed: RECREDIT FAILED TRY AGAIN MODE IMPRINT Press to return to Ready Mode, then wait for approximately two minutes before attempting to try again. If a re-credit transaction is aborted the value is automatically reset to that previously selected for any subsequent retry.

  • Page 69: Unused Or Spoilt Impressions

    13.3 Unused or Spoilt Impressions The entire envelope (wrapper, label or form), including post mark, should be returned within three months to Royal Mail. Provided that the franking is legible, the face value (less 5%) will be refunded. Credifon recrediting...

  • Page 70: Memory Functions

    14. MEMORY FUNCTIONS Frequently used print combinations may be pre-programmed as a memory function, five preset memory slots are available for selection. 14.1 Saving a Memory Function Setup your preferred print combination, then press and hold the key for approximately 5 seconds until the following screen is observed: MEMORY SAVE ESCAPE...

  • Page 71: Recalling A Memory Function

    To delete a character press To enter a number in the Memory Name use the numeric keypad. To return to the previous screen with the Memory Name unchanged press To confirm your entry press This operation will overwrite the previous memory name. To return to Ready Mode press 14.2 Recalling a Memory Function From Ready Mode, press and release the...

  • Page 72: Supervisor Settings

    15. SUPERVISOR SETTINGS 15.1 Introduction In Supervisor Mode, the supervisor can access all machine functions, except franking. Navigation procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys. By definition, the supervisor has free access to all the departments and as such he/she is not prompted by the machine to enter any code after the Supervisor Code has been entered.

  • Page 73: Entry To Supervisor Mode

    15.2 Entry to supervisor mode To enter SUPERVISOR mode from the Standby screen: SUPERVIS USER Press the key. Or from the MENU key in USER Mode by pressing SUPERVISOR and The prompt to ENTER SUPERVISOR PIN will be observed: ENTER SUP ERVIS OR P IN - - - - Enter the Supervisor PIN.

  • Page 74: Security & Dept

    15.3 Security & Dept In Non-Departmental Operating mode, all values are assigned to User. In Departmental mode IJ-40 has 35 departments, whilst IJ-50 has 45 departments (option 1) or 100 (option 2), available for assignment by the supervisor. From the SUPERVISOR menu, move the cursor to option 1 SECURITY &...
  • Page 75 Press to confirm. The following screen will now be observed: SECURITY & DEP T DEPARTMENT MODE DIS ABLED SET UP DEP T DEPARTMENT SELECTION P ICK FROM LIS T LAST RESET ALL 00/00/00 US ER PIN 1234 The following functions may be accessed directly from the SECURITY &...

  • Page 76: Changing The User Pin

    15.3.1 Changing the User PIN From the "Security & Dept" screen, using the keys, or the appropriate number key, move the cursor to 5 USER PIN and press to confirm, the following screen will be observed: USER PIN - - - - To return to the previous screen with the User PIN unchanged, press To change the User PIN, enter the new 4 digit value, then press...

  • Page 77: To Assign A Department

    Using the keys, or the appropriate number key, make your selection and press to confirm. To return to the SUPERVISOR screen press To reactivate the user PIN select 2 OPEN, then to confirm. Press once to return to the Supervisor main menu, or twice to return to Standby "Sleep"...
  • Page 78 The following screen will be observed: SET UP DEPT DEPT DEPT DEPT DEPT DEPT Again using the keys, or the appropriate number key, move the cursor to the Number you wish to set and press to confirm, the DEPT SETTINGS screen for the selected department will be observed: DEPT SETTINGS DEPT NAME...
  • Page 79 A department name is limited to 16 characters including spaces. To return to the previous screen with the Department Name unchanged press until the screen changes to the previous one. To confirm your entry press To Change a Department Name, select DEPT NAME as described above.
  • Page 80 To change the Department PIN, enter the new value, then press to confirm. To return to the previous screen with the Department PIN unchanged, press To Change the Department Status, move the cursor to STATUS and press to confirm, the following screen will be observed: STATUS CLOSED OPEN...

  • Page 81: Ij-40/50 Machine Setup Menu

    15.4 IJ-40/50 machine setup menu The SETUP menu, provides access to the following supervisor functions : High Value A High Value Warning will be displayed in User Mode when a value exceeding or equal to the High Value threshold is selected, this value may be changed (Default High Value set to £1.00) Low Credit The Low Credit Warning will be displayed in User Mode when the...
  • Page 82 Enables the supervisor to define a default postage value (Default Stamp Value set to £0.00) Telephone Settings The telephone numbers of the Neopost Credifon Credit Re-setting Centre and Helpdesk are stored in the postage meter. If required, the telephone numbers may be changed. Such a...
  • Page 83 MACHINE SETUP From the SUPERVISOR menu, move the cursor to the SETUP option. Press to confirm. The following screen will now be observed: SETUP HIGH VALUE 1.00 LOW CREDIT 50.00 TIM E 09:50 SLEEP M ODE MOTOR TIM E OUT LONG High Value From the SETUP screen select HIGH VALUE and press...
  • Page 84 To return to the previous screen with the original value unchanged, press To change the Low Credit Threshold, enter the new value (with no point or comma, e.g. 5000 corresponds to £50.00), then press to confirm. To return to the Supervisor screen press twice.
  • Page 85 To change the Time Out period, enter the new value (with no point or comma, e.g. 5 corresponds to 5 minutes), then press confirm. To return to the Supervisor Ready screen press twice. Motor Timeout From the SETUP screen select MOTOR TIMEOUT and press to confirm, the following screen will be observed: MOTOR TIMEOUT LONG...
  • Page 86 Modification of the telephone number is permitted only by the supervisor. Such a setting may be necessary in case of modification of your telephone network (for example a new prefix for an external line), or if you are advised that the Neopost Credifon Centre number has changed. Supervisor settings...
  • Page 87 Telephone Number Change From the SETUP screen select TELEPHONE SETTINGS and press to confirm, the following screen will be observed: TELEPHONE SETTINGS CREDIFON NO. 09063420342 HELPDESK NO. REMOTE NO. NONE PREFIX NONE PAUSE ESCAPE If you are advised of a telephone number change, move the cursor to the number to be changed (e.g.

  • Page 88: Texts

    Using the keys, or the appropriate number key, move the cursor to make a selection and press to confirm, the following typical screen will be observed: PREFIX NONE Using the numerical key pad enter your prefix and press confirm. Or, to return to the TELEPHONE SETTINGS screen with the prefix unchanged press 15.5 Texts Starting from the SUPERVISOR menu, move the cursor to the...
  • Page 89 Using the keys, or the appropriate number key, move the cursor to the message you wish to set and press to confirm, the TEXT screen will be observed: TEXT B C D E F G H I J K L M N O P Q R S T U V W X Y Z - # &...

  • Page 90: Memory Cards

    15.6 Memory Cards The following memory cards are currently available from Neopost: Message/Slogan Cards (one message per card) Rate Card (when postal rates change) Town Card (if you move to a different postal area) 15.6.1 How To Load Data Using a Memory Card The following example illustrates the loading of a slogan.

  • Page 91: How To Replace Data Using A Memory Card

    Press to initiate the downloading operation: On completion of the downloading process the following screen will be observed: LOADING FROM MEMORY CARD LOADING COMPLETE Once all slogan memory locations are full, you will be asked to select a file to replace. 15.6.2 How To Replace Data Using a Memory Card Repeat operations 1 and 2 then: Press...

  • Page 92: Reports

    On completion of the downloading process the following screen will be observed: LOADING FROM MEMORY CARD LOADING COMPLETE To return to the Supervisor screen press twice. 15.7 Reports Supervisor Reports can be printed using your franking machines own printer (printed on self adhesive labels) or by connection to an approved external printer.
  • Page 93 The following screen will now be observed: REGISTERS MAIN REGIS TERS SET UP W EIGHING PLATFORM REPORTS EVENTS DEPARTMENT REGISTERS Using the keys, or the appropriate number key, select a register option from the list and press to confirm. e.g. DEPARTMENT REGISTERS: DEPARTMENT REGISTERS NAME ACCOUNT...

  • Page 94: Setting The Report Destination

    If the method of print is set to EXTERNAL PRINTER, please refer to Printing with External Printer below. To change the method of print please refer to Setting the Print Destination below. Press to return to the REGISTERS screen. To return to Supervisor screen press twice.
  • Page 95 Alternatively connect a serial to parallel converter to the IJ-40/50 and then connect a parallel printer to the converter. (Suitable printers and converters can be purchased from Neopost Ltd.) Please use the following Printer settings. Baud Rate...

  • Page 96: Trouble Shooting

    16. TROUBLE SHOOTING PROBLEM SOLUTION IJ-40/50 will not start: Is the IJ-40/50 connected to the power supply? Is the main power outlet switch set to Is the machine Top Cover properly closed? Check plug fuse (5A). Check machine fuse (1.6A). The printer does not Is the printer switched to ON? operate:...
  • Page 97 Labels do not feed properly: Avoid leaving the labels in the machine for too long. Avoid overloading the dispenser (50 max). Ensure labels are fed correctly (please see "Franking labels"). The scale does not Check the scale connection. communicate with the (please see "Machine machine: connections").

  • Page 98: Clearing A Mail Jam From The Autofeeder

    In the unlikely event of an error message being displayed, the following procedure must be followed: ERROR MESSAGES REMEDY Error 1 to Error 43 Press until back to User screen. If the Error does not clear, please call our Customer Care Centre. (please see Telephone No.on "Contacting Neopost") Trouble shooting...

  • Page 99: Quick Reference Guide

    17. QUICK REFERENCE GUIDE Quick reference guide...
  • Page 102 Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE. Neopost has implemented a program for the recycling of worn franking machines and ma- chines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him.

This manual is also suitable for:

Ij-40

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