Neopost ij25 User Manual
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Neopost ij25 User Manual

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AutoStamp
FRANKING MACHINE
USER'S GUIDE

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Summary of Contents for Neopost ij25

  • Page 1 AutoStamp FRANKING MACHINE USER’S GUIDE...
  • Page 2 Hereby, Neopost declares that this Franking Machine is in compliance with the Essential Requirements and other provisions of Directive 1999/5/EC. A full copy of this Declaration may be found at www.neopost.co.uk/docs/IJ25compliance.htm MODEM APPROVAL REQUIREMENTS This equipment contains a modem which has been approved in accordance with Council Decision 98/482/EC-CTR21 for pan-European single terminal connection to the Public Switched Telephone Network (PSTN).

  • Page 3: Table Of Contents

    INTRODUCTION/ CONTENTS INTRODUCTION Thank you for choosing Neopost as your supplier of franking equipment. You have made an important decision, as your will save you time and effort processing your everyday mail. This user guide tells you how to operate your machine, but if you are a novice...

  • Page 4: Franking Facts

    In a normal posting box you have nominated to your local collecting office. You must enclose your mail in a late-posting envelope; a small supply has been enclosed with your machine and more can be ordered from Neopost Direct supplies;...

  • Page 5: Franking Facts

    Don’t I need a licence from the Royal Mail now I have a franking machine? Neopost have applied for this licence on your behalf and you may only use the franking machine at the address shown on the licence. Royal Mail are authorised to carry out...

  • Page 6: Controls & Features

    CONTROLS AND FEATURES The following pages detail the Controls and Features associated with your Franking Machine, please take the time to read them carefully. Message Date Stamp F r a n k i n g M a c h i n e U s e r ' s G u i d e...

  • Page 7: Controls & Features

    To enter data using a Memory Card, please refer to page 22. Message Card Containing a message prepared to customer requirements (please contact Neopost). Rate Card Available, only when used in conjunction with a scale. When postal rates change, a new Rate Card may be obtained from Neopost.

  • Page 8: Frank An Envelope Or Label

    ) at the back of the machine. Now set the switch on the power outlet socket to ON. When the machine is ready, the following displays will be observed: WELCOME TO IJ25 LOCKED Followed by PLEASE WAIT . . 09:01...
  • Page 9 Note: For an envelope exceeding 8mm thick, a label must be used. Labels For franking parcels or packets, a pre-cut self adhesive label approved by Neopost should be used. When feeding a label, select the postage value required and feed the label into the machine in the same way as you would an envelope.

  • Page 10: Use The Scale To Get The Correct Postage

    Setting of values for franking is automatic. When postal rates change, your machine may be updated by installing a Rate Card which can be obtained from Neopost. For information relating to the installation of new postal rates, please refer to page 22.
  • Page 11 FRANKING WITH WEIGHSCALE HOW DO I CALCULATE THE CORRECT POSTAGE? Using the blue keys scroll (< >) to required Postage 2nd Class Rate. £0.19 Note: If the displayed weight is greater than 0g, with nothing on the scale, the scale must be set to zero. To Zero the scale, Press: 2nd Class Place item to be weighed on the scale, the weight...

  • Page 12: What Can I Print

    In stamp (postage) mode, you can print postage, pre-date your mail, select a message from eight pre-loaded messages or select one from two of your own design (when ordered from Neopost). In Date Only Mode In date only mode, the following typical print may be used to register incoming mail.

  • Page 13: Printing Options

    PRINTING OPTIONS PRINT MODE SELECTION From Ready mode, press and using the blue {PRINT MODE} < > keys, scroll ( ) to the PRINT MODE display: STAMP < > To change the Print Mode, press and using the blue keys scroll ( ) to the desired mode of operation.

  • Page 14: Pre-Date My Mail

    ( ) to the MESSAGES display. Current Message (if selected) is displayed. { MESSAGES} Neopost < > To change the Message, press and using the blue keys scroll ( ) to the desired Message:...

  • Page 15: Check Meter Registers

    METER REGISTERS METER REGISTERS Your franking machine is equipped with a series of electronic registers to monitor franking transactions. These registers may be displayed as follows. (All register values displayed are typical). Selection To select a Meter Register, from Ready mode, RECREDIT? P r e s s £478.64...
  • Page 16 METER REGISTERS Additional Registers Low credit Warning When machine credit falls below or equal to the low credit level, the display will alternate between Ready and LOW CREDIT . (To program or change the low credit level, please see page 19). Ready £0.31 LOW CREDIT...

  • Page 17: Maintain The Print Quality

    MAINTAINING PRINT QUALITY Note: to provide optimum postal quality impressions and to protect the printed proof of payment, the cartridge life is limited to 1 year Under normal operating conditions, your franking machine will produce excellent quality prints. However, if lines are missing from the stamp, it will be necessary to clean the print-head. From Ready mode press the key.

  • Page 18: Replace An Ink Cartridge

    REPLACING AN INK CARTRIDGE* Important Note : If the machine is to be returned for any reason, please remove and retain the ink cartridge. From Ready mode, press the key. Then using {CARTRIDGE} < > the blue keys scroll ( ) to the following display: Press to confirm.
  • Page 19 REPLACING AN INK CARTRIDGE Carefully withdraw the used cartridge and discard. Remove the new cartridge from its packaging and peel off the Blue tape seal that protects the print head. Place the new cartridge into its holder as illustrated, close the blue latch and press gently until it locks the cartridge in place.

  • Page 20: Setup A Memory Function

    MEMORY SETTINGS INTRODUCTION Your has two memory locations that can store commonly used print combinations. To programme a commonly used print combination proceed as for the following example: Programming a Function Ready £0.27 First select the required message (see Message 02/12/00 Selection on page 12).

  • Page 21: Make Changes To My Machine Setup

    SETUP MODE Introduction This section describes how to customise the setup of your franking machine. SETUP To enter SETUP mode, Press the key. Then using the blue keys scroll (< >) to: {HIGH VALUE} Press: Current High Value displayed. £0.00 To Change a Setting HIGH VALUE , LOW CREDIT , PIN , TIMEOUT and DEFAULT VALUE settings are all set in the same way (to disable the user PIN the setting 0000 should be used).

  • Page 22: Print A Machine Report

    R E P O R T S Machine status reports can be printed on self adhesive labels using the franking machine’s own printing mechanism. Meter Summary Report Provides information relative to current machine status. Autostamp Meter Summary Report Die No. N0000000 2 5 / 0 1 / 2 0 0 0 1 4 : 2 3...
  • Page 23 R E P O R T S Printing a Report From Ready mode, press the key. Then using REPORTS < > ) to the REPORTS display: the blue keys scroll ( RECREDIT Press to confirm. < > Next, using the blue keys scroll ( ) to the report REPORTS type you wish to print.

  • Page 24: Royal Mail Has Changed Their Postage Rates

    MEMORY CARD The following memory cards are currently available from Neopost: Message Cards (one message per card); Rate Card (when postal rates change); Town Card (if you move to a different postal area) How To Load Data Using a Memory Card...
  • Page 25 MEMORY CARD To return to Ready mode, press twice. Ready £0.27 Power your machine OFF then ON. 02/12/00 If entering a SECOND slogan, repeat the procedure from Step 1 to Step 7. To select your customised message, please refer to page 12, (Message Selection).

  • Page 26: Add Credit To My Machine (Purchase Postage)

    ADDING CREDIT REMOTE CREDIT SETTING Credit may be purchased from Neopost Credifon, using the Credifon re-setting system, in units of £10, minimum £10.00, maximum £500.00. Connect one end of the telephone link cable to the Modem Socket ( ) at the rear of the machine and the other end to an adjacent telephone line outlet.
  • Page 27 ADDING CREDIT On completion of recrediting, the following display RECREDIT will be observed: DONE £578.64 Press to return to Ready mode. Ready £0.31 02/12/00 If an incorrect Credifon PIN was entered, the WRONG PIN following display will be observed. TRY AGAIN In this case, press twice to return to Ready mode, then wait for approximately two minutes before...

  • Page 28: Setup Credifon & Service Telephone Numbers

    Credifon, in units of £10.00, minimum £10.00, maximum £500.00. Telephone number change The telephone number of Neopost Credifon credit re-setting centre is stored in the franking machine. This is used when you want to purchase credit. If you are advised that this number has changed, it must be entered as detailed below.
  • Page 29 CREDIFON PROCEDURES The Credifon Crediting System telephone number must be prefixed by the appropriate outside line digit (for most systems this is a 9 or a 0), if your outside line is routed through a switchboard. PREFIX < > Using the blue keys scroll ( ) to the PREFIX display: NONE Press...
  • Page 30 To assist you in managing the credit held in the meter, there are three credit limits which can be set by contacting Neopost Credifon Accounts: 1. Account Credit Limit This credit limit affects the overall account.
  • Page 31 CREDIFON PROCEDURES CUSTOMER NOTES F r a n k i n g M a c h i n e U s e r ' s G u i d e...

  • Page 32: Quick Reference Guide

    QUICK REFERENCE GUIDE IF PIN SET TO 0 0 0 0 LOG ON ENTER PIN Ready £0.00 WELCOME TO IJ25 LOCKED 02/12/00 PLEASE WAIT... 09:01 02/12/00 FUNDS KEY MEMORY KEY Page RECREDIT? CREDIFON PIN MEMORY RECALL £478.64 ---- Enter your 4 digit <...
  • Page 33 QUICK REFERENCE GUIDE ENTER POSTAGE FRANK YOUR MAIL Ready £0.27 02/12/00 LOG OFF MENU KEY FRANKING WITH SCALE Page Page LOCKED {MESSAGES} < > to RATE 09:05 02/12/00 < > Weigh Item Page {DATE ADVANCE} First Class 02/12/00 £0.27 < > {PRINT MODE} Page...

  • Page 34: Display Index

    DISPLAY INDEX In the course of operation, one of the following screen messages may be displayed. The cause for the message and the appropriate actions are listed on the following pages. SCREEN DISPLAY CAUSE REMEDY Credifon Account on hold. Call the Helpdesk. ACCOUNT HELD Requested credit exceeds meter Choose lower value and retry.

  • Page 35: Display Index

    Try again using the correct PIN WRONG PIN For Neopost Helpdesk call Tel: 01708 714111 F r a n k i n g M a c h i n e U s e r ' s G u i d e...
  • Page 36 Error messages generally may be re-set, if error messages persist after taking the appropriate action and three attempts at reset have been made, call Neopost Helpdesk. Always quote your meter number and the error number to Neopost Helpdesk.
  • Page 37 LOW INK REPLACE FILE? NO INK TRANSACTING ZERO SCALE WELCOME TO IJ25 WEIGHT OVER 2kg F r a n k i n g M a c h i n e U s e r ' s G u i d e...
  • Page 38 Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE. Neopost has implemented a program for the recycling of worn franking machines and ma- chines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him.
  • Page 39 Neopost Ltd. Neopost House, South Street, Romford, Essex, RM1 2AR. Telephone: Romford (01708) 746000. Fax. No: (U.K.) 01708 714142 www.neopost.co.uk...

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