Neopost IJ-40 User Manual
  1. Manuals
  2. Brands
  3. Neopost Manuals
  4. Postal Equipment
  5. IJ-40
  6. User manual

Neopost IJ-40 User Manual

Hide thumbs Also See for IJ-40:
Table of Contents

Advertisement

Quick Links

Download this manual
4. STANDARD EDITION ........................................................... 18
5. PROFESSIONAL EDITION .................................................. 21
6. E-CONFIRMATION EDITION .............................................. 26
7. TROUBLESHOOTING ........................................................ 43
8. INDEX ................................................................................... 44
4132887Q/A
11/28/2006

TABLE OF CONTENTS

CES SERVER ......................................................................... 3
2.1 Manually Connecting to the Server ............................ 5
3.2 Customer Profile .................................................... 13
3.3 Viewing Your Machine Inventory .............................. 14
4.1 Ink Management Service ........................................ 18
5.2 Manually Uploading Reports Data ........................... 22
5.3 Department Resets ................................................ 24
SE Scale ................................................................ 31
Platform.................................................................. 34
6.5 eConfirmation Errors .............................................. 37
ORIG-0021-1/A
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IJ-40 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Neopost IJ-40

Summary of Contents for Neopost IJ-40

  • Page 1: Table Of Contents

    TABLE OF CONTENTS 1. SERVICES OFFERED BY THE NEOPOST ONLINE SERVI- CES SERVER ................. 3 2. CONNECTIONS TO THE NEOPOST ONLINE SERVER ... 4 2.1 Manually Connecting to the Server ......5 2.2 Online Service MENUS and SETUP parameters ..7 3.
  • Page 2 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue. 4132887Q/A 11/28/2006 ORIG-0021-2/A...

  • Page 3: Services Offered By The Neopost Online Services Server

    All connections are secure, and all data is maintained under strict privacy policies. As a Neopost customer, you have a web account accessible from the Neopost home page: http://www.neopostinc.com/. At this site click on "Support" and select "My Neopost". This account provides information about your mailing system and access to Neopost’s...

  • Page 4: Connections To The Neopost Online Server

    To fully benefit from the convenience and power of Neopost Online Services, your IJ-40/50/60 mailing system should be connected to a live analog telephone line so that it can link to the Neopost Online Server automatically. At a pre-set time (usually between midnight and 5:00 AM), your IJ- 40/50/60 mailing system will initiate a call to the Neopost Online Server.

  • Page 5: Manually Connecting To The Server

    See the appropriate section for details. It is strongly recommended that you leave the IJ-40/50/60 mailing system turned on, in sleep mode, and connected...
  • Page 6 ONLINE SERVICES ONLINE SERVER CALL ESCAPE The IJ-40/50/60 mailing system initializes the modem, connects to the server, and performs any pending uploads and/or downloads. The mailing system then disconnects and displays any appropriate message. Connections to the Neopost Online Server...

  • Page 7: Online Service Menus And Setup Parameters

    Online Server. In addition, a menu MAILBOX appears if a message was posted in your mailing system Operator mailbox or your mailing system Supervisor mailbox (see examples section 5). Connections to the Neopost Online Server 4132887Q/A 11/28/2006 ORIG-0021-7/A...
  • Page 8 PREFIX if your phone system requires a prefix (generally 0 or 9) to access to an outside line. SERVER SETTINGS menu should only be used when instructed by a customer service representative. Connections to the Neopost Online Server 4132887Q/A 11/28/2006 ORIG-0021-8/A...

  • Page 9: Accessing The Neopost Online Web Service

    The Online Service Web lets a user view information about a single mailing system at a time. After installation of your IJ-40/50/60 mailing system, follow the instructions below to set up your My Neopost User ID and password. Once activated, you can begin to use your Online Services account immediately.
  • Page 10 If you have not registered as a My Neopost user, select Click Here to register in the left hand menu. If you have already registered, enter your username and password and skip to page Enter the requested information; your Neopost Customer Number, Postage-On-Call (POC) Account Number and Meter Serial Number then click Continue.
  • Page 11 Complete the registration information and select your User Name and Password then click Register. Enter the Username and Password you selected during the My Neopost registration and click the Sign On button. Accessing the Neopost Online Web Service 4132887Q/A 11/28/2006...
  • Page 12 The My Services page displays the Neopost Online Services selection in the side bar. Select Neopost Online Services to display the Online Services Home page Accessing the Neopost Online Web Service 4132887Q/A 11/28/2006 ORIG-0021-12/A...

  • Page 13: Customer Profile

    3.2 Customer Profile Click the link to access your account information. Accessing the Neopost Online Web Service 4132887Q/A 11/28/2006 ORIG-0021-13/A...

  • Page 14: Viewing Your Machine Inventory

    (see page 27). 3.3 Viewing Your Machine Inventory Use the Equipment menu to view information about your Neopost IJ-40/50/60 mailing system. Your mailing machine is identified by the current postage meter serial number.
  • Page 15 Your Machines page displays the following information about your mailing system: - your customer name - the IJ-40/50/60 mailing system’s installation address - the postage meter serial number. For installed or connected mailing machine hardware: - the Device ID number...
  • Page 16 - Services & Upgrades – the services and/or features upgrades installed: name, activation date, and status (Active or Inactive). The bottom part of the Device Details page displays more detailed information about your mailing system: Accessing the Neopost Online Web Service 4132887Q/A 11/28/2006 ORIG-0021-16/A...
  • Page 17 Click the link to print this information to your default printer. Click the link to open the Neopost Customer Web Application User Guide as a PDF file. Accessing the Neopost Online Web Service 4132887Q/A 11/28/2006...

  • Page 18: Standard Edition

    4.1 Ink Management Service If you have purchased the Ink Management service, the IJ-40/50/ 60 mailing system monitors for both low ink status and expiration date for the cartridge. When an ink cartridge needs replacement, the mailing system displays an alert message and initiates a connection to the Neopost Online Server.

  • Page 19: Rate Protection Service - Downloading A New Rate19

    The Neopost Online Server schedules an automatic rate download to occur at the appropriate time. The rate download will happen during a regular call to the Neopost Online Server – you do not need to do anything to receive the new rate package.
  • Page 20 The following steps must be followed by the Supervisor to access to the supervisor Mailbox. Press button on the keyboard then press button under and enter the supervisor pin number. SUPERVIS SUPERVIS USER Select ONLINE SERVICES and press . Select Mailbox menu.

  • Page 21: Professional Edition

    Miscellaneous Department. Miscellaneous Department is not uploaded to the Neopost Online Server as part of your departmental usage. Connection data – a log of all the connection activity between the IJ-40/50/60 mailing system and the Neopost Online Server for a defined period.

  • Page 22: Manually Uploading Reports Data

    IJ-40/50/60 mailing system to the Neopost Online. To manually upload usage data: Press button then select ONLINE SERVICES from the IJ-...
  • Page 23 ONLINE SERVER CALL COMPLETE CONTINUE You can now view your departmental/account data for one mailing system at a time by clicking the Reports menu in the Neopost Customer Web application. Click the link to open the Neopost Customer Web Application User Guide for detailed instructions on viewing your usage reports data.

  • Page 24: Department Resets

    5.3 Department Resets The IJ-40/50/60 mailing system allows you to perform a department reset. Resetting a department means clearing all the department values (refer to IJ-40/50/60 mailing system user’s guide). To reset one or more departments you should follow these 3 steps: 1.
  • Page 25 For more details you can refer to the Online guide or you can view or/and download directly from your Online server web application (click on Guide). Professional edition 4132887Q/A 11/28/2006 ORIG-0021-25/A...

  • Page 26: E-Confirmation Edition

    USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on to the Neopost Customer Web application, click on the Tracking tab, and monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.

  • Page 27: Customer Profile - E-Confirmation Service

    USPS. This service is typically used for letters rather than parcels. In order to use the eConfirmation services, you must have an SE scale or a Weighing Platform connected to your IJ-40/50/60 mailing machine. 6.1 Customer Profile – E-Confirmation Service...
  • Page 28 Make any necessary changes/corrections to the Delivery Confirmation information and click the Save Account Information button. - Email Daily Report To – the email address of the person who is to receive a daily summary status for the eConfirmation tracking records uploaded the previous day.

  • Page 29: How Your E-Confirmation Service Works

    USPS. The diagram below shows how tracking information flows from your mailroom, through the Neopost Online server and on to the USPS, and then back to you. HOW THE PROCESS WORKS IN YOUR MAILROOM.
  • Page 30 Neopost Online server - Via emails from the Neopost Online server. You can log on to the My Neopost web site with a password 24 hours a day, 7 days a week. Email notifications arrive when a change in your mail’s status occurs at USPS.

  • Page 31: Processing Electronic Confirmations With An Se Scale

    6.3 Processing Electronic Confirmations with an SE Scale In Scale mode, you put one mailing item on the scale and generate one tape at a time. Affix an eDelivery Confirmation label, an eSignature Confirmation label, or a eCertified Mail label to your parcel. Be sure to use the one with the lowest eConfirmation tracking number.
  • Page 32 Thickness over 0.75 In? Select Electronic (E-con). Electronic or Retail? E-con Retail Your SE scale identifies the tracking number as a PIC, for Package Identification Code. Compare the PIC tracking number in the display with the number on the eConfirmation label affixed to your parcel.
  • Page 33 Enter the 5 digit destination zip code. You will be asked to confirm it. If you enter an invalid zip code, an error message displays and you will be asked to re-enter the zip code. The fee for the eConfirmation service briefly displays and is added to the postage displayed on the scale.

  • Page 34: Processing-Econfirmation Items Using A Weighing Platform

    6.4 Processing-EConfirmation items using a Weighing Platform The weighing platform must be connected to your mailing machine (see your Neopost IJ-40/50/60 Mailing System User Manual for instructions). Using your weighing platform to send a package and request eConfirmation service is simple.
  • Page 35 The most common rate classes are included in the 1 RATE menu (e.g., 1 /PRIORITY, PRIORITY, etc.). Select one of these and press to choose it. SELECT RATES 1 1st Class/Priority 2 Priority Flat 3 1st Postcard 4 Package Services 5 Express Mail PO-Addr ESCAPE SELECT...
  • Page 36 If ENTER ZIP screen is displayed, enter the correct zip code and press button. On the IJ-40/50/60 mailing machine, press The machine prints the tape and creates an eConfirmation record (see below for instructions on how to access this record). Apply the tape to the package.

  • Page 37: Econfirmation Errors

    You may see that some records contain one or more errors. Such information is displayed in the device mailbox message or on the daily report. Go to the Tracking page on the Neopost Customer Web application. Check the item status. Generally errors are caused by using invalid destination zip codes, or by creating duplicate PIC #s.
  • Page 38 I already printed postage. I placed the wrong eConfirmation label on a mail piece. I need to change the Tracking Number (PIC#). Place a new eConfirmation label on the item on top of the previous one. DO NOT PLACE THE ITEM ON THE WP – This will allow you to create a 00.000 tape.
  • Page 39 Manually upload the eConfirmation records and delete the first PIC # on the Neopost Customer Web application so that it will not be tracked. Step 2: If more postage is required due to a change in zip code or eConfirmation service.

  • Page 40: Performing A Manual Econfirmation Upload

    6.6 Performing a Manual eConfirmation Upload Generally, your mailing system automatically uploads the records to the Neopost Online server late at night. Thus it is important that the system always remain powered on. However, you can also manually upload the records under certain conditions as follows: - You have reached the maximum limit of items in the mailing system.
  • Page 41 TRANSACTION IN PROGRESS PLEASE WAIT . . . and uploads your eConfirmation data. When the data transfer is complete, the IJ-40/50/60 mailing system displays a message, indicating the successful completion of the records upload. ONLINE S ERVER CALL COM PLETE...
  • Page 42 A proof of delivery letter is available for Express Mail® or Signa- ture Confirmation® service. For signature Confirmation® ser- vice Your Neopost Online service web provides you directly a link to the USPS web site and populates the tracking number for you (click on the Signature Confirmation item status link to access to the detail page, then click on Proof of Delivery).

  • Page 43: Troubleshooting

    TROUBLESHOOTING Message Cause/solution Connection error check 1. Please check phone cable connection & retry 2. Phone number incorrect or missing. 3. Prefix incorrect or missing 4. No dialtone. Check phone line. Call supervisor. EC201 EConf upload failed! The server has an error with the Server Error.

  • Page 44: Index

    INDEX Connection data 21 Password 9, 10 Customer Profile 13, 27 Postal product data 21 Print 15, 17, 21, 33, 37, 38, 39 Daily activity 21 Department statistics 24 Rate Protection 19 Registering 9 E CONFIRMATION UPLOAD 7 E-Confirmation 26, 27, 29 SE Scale 31 E-mail 3, 18, 26, 27 SE scale 27, 29, 32...
  • Page 45 IJ-40/50/60 MAILING SYSTEM ONLINE SERVICES USER'S GUIDE 4132887Q/A ORIG-0020-01/A 11/28/2006...
  • Page 46 4132887Q/A ORIG-0020-04/A 11/28/2006...

This manual is also suitable for:

Ij-50Ij-60

Table of Contents