Neopost IJ65 User Manual

Franking system

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Manual (101 pages)

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Page 1 The IJ65/IJ75 has many capabilities that will be important to your business: As well as being productive (8,100 items per hour for IJ65 and 10800 items per hour for IJ75), the IJ65/IJ75 is designed to be a user friendly machine that can fit into any working environment with its innovative and attractive design, simple user settings and very low noise level.
Page 2 WARNING! Do not remove any secured covers or attempt to repair the IJ65/ IJ75, there are no user serviceable parts contained and the IJ65/ IJ75 product is licensed for use under the conditions of the Post Office. This license is issued subject to the product being secure at all times.
Page 3 STANDARD In order to comply with standard NFEN60950, this equipment should be connected to installations in accordance with the applicable building trade standards. As regards overcurrent protection of the internal wiring, a two-pole 5 amp protection is required. This equipment is in accordance with standard 55022, Class A.
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Page 5: Table Of Contents
TABLE OF CONTENTS GETTING STARTED ........9 SECTION A: BASIC FUNCTIONS ....11 1. OVERALL PRESENTATION ........13 1.1 Overview ............13 1.1.1 Overall view (franking machine and optional feeder) . 13 1.1.2 Overall inside view ........14 1.1.3Screen and keyboard ........15 1.2 Installation ............
Page 6 5. USING DEPARTMENTS .......... 30 6. OPERATION WITH AN EXTERNAL SCALE....31 7. CREDIFON RECREDITING ........32 7.1 Remote credit setting .......... 32 7.2 Application for a new Credifon PIN ...... 33 7.3 Credifon Credit Controls ........34 SECTION B. ADVANCED FUNCTIONS ..35 1.
Page 7 4.5 Timeout setting ..........49 4.6 Downloading a slogan ........50 4.7 Reports specific to the supervisor ......51 4.8 Configuration of the main screen display ....52 4.9 Configuration CFON connection ......53 4.10 Software version ..........54 4.11 Language setup ..........54 4.12 Low credit threshold ...........
Page 8 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue. Indicates an interesting idea or trick Illustration through an example 4101558F/F 30/01/2001 4102264R-8/F...
Page 9: Getting Started
GETTING STARTED 1 Switch on the machine; 2 Enter your PIN number using the numeric keys and validate by pressing (see "Specifications" for initial access code); 3 Enter the franking value using the numeric keys; 4 Place an envelope on the feed platform; 5 Press Congratulations! You have succeeded in franking an envelope.
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Page 11: Section A: Basic Functions
SECTION A: BASIC FUNCTIONS OVERALL PRESENTATION ........... 13 1.1 Overview 1.1.1 Overall view (franking machine and optional feeder)13 1.1.2 Overall inside view 1.1.3 Screen and keyboard 1.2 Installation 1.2.1 Preparation of the franking machine 1.2.2 Installation with the feed platform 1.2.3 Installation of the automatic feeder (optional) 1.2.4 Inker 1.3 Envelope feeding...
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Page 13: Overall Presentation
OVERALL PRESENTATION 1.1 Overview 1.1.1 Overall view (franking machine and optional feeder) accessories pre-cut ON/OFF modem memory documentation label switch socket card area dispenser (rear) (rear) reader cover cover removable adjustable front conveyor graphic table keyboard rear side guide screen guide guide feed...
Page 14: Overall Inside View
1.1.2 Overall inside view blue button for removable conveyor release inker postage water tank device cartridge meter thickness adjustment label dispenser flap 2 positions blue button: (left) : up to 8 mm (right) : from 8 to 16 mm Overall presentation 4101558F/F 30/01/2001 4102264R-14/F...
Page 15: 3Screen And Keyboard
1.1.3 Screen and keyboard mini franking warning print shift text advertisement date value message Text Slogan Supervisor DEPT 3 DESIGN XX-XX-XX CRED 123456 DEPT SEAL IMPRNT NEXT user moistener definable menu selection parameter keys : locking and standby mode : access to memories (storing into memories and memory recall) : label mode selection : cancelling a selection / franking value reset...
Page 16: Installation
1.2 Installation 1.2.1 Preparation of the franking machine The franking machine should be installed on a flat horizontal surface. Allow sufficient free space as follows: - above the machine to enable the opening of the covers - at the rear for the machine cooling. With the ON/OFF switch in the “...
Page 17: 3Installation Of The Automatic Feeder (Optional)
1.2.3 Installation of the automatic feeder (optional) - Align the feeder with the franking machine; - Push the feeder towards the machine, taking care to keep the centering pin aligned as indicated; - Thread the feeder screw in the franking machine. Then, using the knurled knob, push and screw to lock (if the two devices are not closing properly, slightly rotate the gear protruding from the feeder and repeat the operation).
Page 18 - Connections at the rear of the units. The feeder will automatically be switched on at the same time as the franking machine. be sure to fit a terminator when the feeder is not used (feeder connector). mains outlet Scale option Feeder terminator*...
Page 19: Inker
1.2.4 Inker The message “low on ink” is displayed when less than approximately 10,000 imprints can be printed with the installed inker. You are strongly recommended to replace the inker when the message “very low on ink” is displayed. When the message “inker empty”...
Page 20: Envelope Feeding
1.3 Envelope feeding 1.3.1 With the feeder - Fan the envelopes to separate them - Bevel the edge of the stack - Place the envelopes on the feed platform, with their upper edge resting against the side guide. - Ensure that the envelopes are stacked along the side and front guides.
Page 21: 2With The Feed Platform Alone
- It is possible to set to 90° a few large size envelopes (240x330 approx.). - The guides may be retracted when required. Adjustment according to letter thickness - Open the top cover of the feeder; - Move the blue lever to the desired position. Position of the conveyor should be used for feeding thin and medium letters (from 0 to 8 mm).
Page 22: Label Feeding
1.4 Label feeding - Open the flap (1) of the label dispenser. - Press the blue key (2) and insert the labels by stacking them at the bottom of their recess, with the peel off tab facing upwards and the side to be printed facing to the right, in the dispenser. - Release the button.
Page 23: Filling Of The Removable Water Tank
1.5 Filling of the removable water tank - Open the feeder cover. - Remove the tank from its recess and turn it over. - Unscrew the cap. - Fill the tank up to the limit marks. - Screw up the cap again. - Put the tank back in its place.
Page 24: Envelope Moistening
1.6 Envelope moistening Use the moistening for thin or medium letters in the A position. Press the key. In the moistening mode, the symbol SEAL is displayed on the screen. Do not insert sealed envelopes in the moistening mode: This might cause a jam. Overall presentation 4101558F/F 30/01/2001...
Page 25: Protection By An Access Code
PROTECTION BY AN ACCESS CODE At power-up or when pressing a key if the machine is in the sleep mode, the screen prompts you to enter a 4-digit user code (only when access to the machine has been protected by the supervisor) PIN NUMBER ? ESCAPE - When the department mode is activated, the list of the departments...
Page 26: Entering Postage Value And Mail Processing
ENTERING POSTAGE VALUE MAIL PROCESSING 3.1 Entering postage value 3.1.1 Manually Press key if a value different from zero is displayed and enter the postage value required, using the numeric keys. In case of error, press 3.1.2 With an external scale Select an mail item on the external scale and transmit the calculated value to the mailing machine.
Page 27 required number of labels at the displayed value. For a single label, simply press and then Entering postage value and mail processing 27 4101558F/F 30/01/2001 4102264R-27/F...
Page 28: Modification Of The Imprint
MODIFICATION OF THE IMPRINT menu is used to modify the setup of the imprint by IMPRNT selecting: - the date; - the slogan; - the text; - the mini die; - the shift value (for thick items). To allow a quicker access, the supervisor may store configurations in memories M1 to M9.
Page 29 highlighted. - Press the key, in order to display the LIST available options. - Select the date required, using keys or by pressing directly the numeric keys corresponding to the number of postdating days. To confirm and return to the previous screen, press The procedure described above is the same for the advertisement, the text, the mini die and the shift.
Page 30: Using Departments
USING DEPARTMENTS - In order to use departments, the supervisor must have selected first the department mode (see paragraph «Defining a security and department access». - The machine is supplied with DEPT OFF. In order to use departments, select DEPT ON in supervisor mode.
Page 31: Operation With An External Scale
OPERATION WITH AN EXTERNAL SCALE The IJ65/IJ75 can be connected to an external Neopost scale to select the desired mail service. Place the letter to be weighed on the scale and select the mail service. The scale display will indicate the corresponding price.
Page 32: Credifon Recrediting
CREDIFON RECREDITING 7.1 Remote credit setting Credit may be purchased from Royal Mail, using the Credifon re- setting system, in cent of £1, minimum £50.00, maximum £10,000. The default maximum credit limit will be set at £1000 unless you request a higher or lower limit. Connect one end of the telephone link cable to the Modem Socket ) at the rear of the machine and the other end to an adjacent telephone line outlet.
Page 33: Application For A New Credifon Pin
7.2 Application for a new Credifon PIN If you lose or forget your Credifon PIN you must apply for a new PIN in writing on your company headed paper to the following address : Neopost Ltd - Credifon Accounts Neopost House South Street Romford...
Page 34: Credifon Credit Controls
When you receive your new Credifon PIN, keep it in a safe place and separate from your Credifon Meter. For other Credifon queries, Telephone 01708 714747. 7.3 Credifon Credit Controls Credifon is a uniquely flexible system designed to meet your company’s needs.
Page 35: Section B. Advanced Functions
SECTION B. ADVANCED FUNCTIONS FURTHER FUNCTIONS ..........37 1.1 Dating mode 1.2 Message mode 1.3 Pass through mode 1.4 Postage Paid Imprint mode (optional) 1.5 Batch registers 1.6 Franking machine general configuration JOB MEMORY SAVING ..........41 2.1 Storing in user memory "0" 2.2 Recalling memories REPORT PRINTING ............
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Page 37: Further Functions
FURTHER FUNCTIONS 1.1 Dating mode Select then IMPRNT DATER MODE DATER will appear on the screen. This function is designed to print the date instead of a franking mark. In this mode, you may select for instance the text “ letter received on ” and you will get the following: LETTER RECEIVED ON 12-06-99 It is possible to use the batch registers to count items processed in this mode (see the following paragraph "Batch registers").
Page 38: Pass Through Mode
(see the following paragraph "Batch registers"). 1.4 Postage Paid Imprint mode (optional) After acceptation of Royal Mail, you are able to produce PPI1 or PPI2 with your IJ65/IJ75. This functionality needs to be loaded by the service engineer during installation.
Page 39: Batch Registers
1.5 Batch registers You have access to zero batch registers (franking, dating, message, pass through). Select , the below menu is displayed: REGTRS REGISTERS GENERAL REGTRS BATCH REGTRS THIS MONTH REGTRS PREV MONTH REGTRS ANNUAL REGTRS DEPARTMENT REGTR MENU Then, select BATCH REGTRS: BATCH REGTRS ITEMS TOTE...
Page 40: Franking Machine General Configuration
Each of these registers may be reset separately by pressing RESET key. For multimeter application, the batch registers are automatically reset each time changing the meter. 1.6 Franking machine general configuration The following parameters may be set up: - the buzzer, activated in case of error and/or when pressing a key, - the display screen contrast, - the report printing on a label, a printer, or to a PC as an ASCII file,...
Page 41: Job Memory Saving
JOB MEMORY SAVING 2.1 Storing in user memory "0" After selections have been made (rate, slogan, mini die, postage value, shift, etc.) it is possible to take a “ photograph ” of the machine status. To do so, press key twice.
Page 42 JOB MEMORIES USER JOB MEMORY MARKETING DIRECTION DESIGN MENU Job memory saving 4101558F/F 30/01/2001 4102264R-42/F...
Page 43: Report Printing
REPORT PRINTING Various reports (or statements) may be printed on a printer or on labels, especially: - the meter report, - the account statement per department, - the monthly usage report. Operating mode: - Select . The machine indicates whether it is in the label, REPORT the printer or PC mode (to change, see "Franking machine general configuration).
Page 44: Account Statement Per Department
3.2 Account statement per department This report provides the current amounts in the department accumulating registers. DEPARTMENT REPORT 06-01-00 17:15 DIE NO N6500003 NAME TOTE ITEMS CLEAR DATE MISCELLANEOUS* 11/03/99 PERSONNEL 16712 15/03/99 ACCOUNTING 34527 17/03/99 MANAGEMENT 25685 11/03/99 EXPORT 12533 12/03/99 ALL DEPTS...
Page 45: Other Reports
3.4 Other reports - Annual report: used to print out a meter report over the last 12 months. - Misprint: used to print a short report (label) in the event of a postage imprint error (franking interrupted, e.g. in case of a power failure).
Page 46: Supervisor Mode
SUPERVISOR MODE Under this mode, the Supervisor can access all the machine functions, except printing. The travelling procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys. By definition, the supervisor has free access to all the departments and as such he is not prompted by the machine to enter any code after the Supervisor PIN has been entered.
Page 47: Defining The High Value Threshold
SUPERVISOR 1 HIGH VAL THRESLD 2 SECURITY & DEPT 3 TIME SETUP 4 TIMEOUT 5 MEMORY CARD 6 SUPERV REPORTS 7 DISPLAY SETUP MENU EXIT SUPERVISOR 8 CONNECTION SETUP 9 SOFTWARE VERSION 10 LANGUAGE SETUP 11 LOW CREDIT THRESLD MENU EXIT The menu headings at the top left,...
Page 48: Defining Security And Department Access
4.3 Defining security and department access After selecting menu “ SECURITY & DEPT ”, the below menu will be displayed: SECURITY & DEPT USER PIN NO 1234 MACHINE STATUS NORMAL LOCKED MENU NORMAL SIMPLIFIED DEPT ESCAPE MODIFY where: - USE PIN NO : is used to define the user access code (4 digits), - MACHINE STATUS...
Page 49: Machine Time Setting
4.4 Machine time setting After selecting the "TIME SETUP" menu, the screen below will be displayed: TIME SETUP (HHMM) OLD VALUE : 1015 NEW VALUE : ESCAPE To set the time, simply enter the new value, using the numeric keypad (max + 3hours). 4.5 Timeout setting After selecting this menu, the below screen is displayed: TIMEOUT (sec.)
Page 50: Downloading A Slogan
- insert the memory card into the reader, on the right side of the machine. - press to initiate the downloading operation. LOAD SLOGAN NAME base IJ65 Number ESCAPE MODIFY - Modify NAME or NUMBER, or directly press Loading in progress...
Page 51: Reports Specific To The Supervisor
Loading successful - After loading the memory card, the "MEMORY CARD" menu will be displayed on the screen. - The downloaded slogan is now accessible in menu in IMPRNT user mode. 4.7 Reports specific to the supervisor After selecting “ SUPERV REPORTS ”, the following menu is displayed: SUPERV REPORTS 1 SETUP REPORT...
Page 52: Configuration Of The Main Screen Display
4.8 Configuration of the main screen display After selecting menu “ DISPLAY SETUP", the following is displayed: DISPLAY SETUP TOTE TOTAL ITEMS POSTAL ITEMS DEPT NAME DEPT TOTE DEPT ITEMS BATCH TOTE ESCAPE and the next menu is: DISPLAY SETUP BATCH ITEMS MESSAGE ITEMS PASS THRU ITEMS...
Page 53: Configuration Cfon Connection
Abbreviations table TOTE ......... TOT TOTAL ITEMS ...... TOI POSTAL ITEMS ....POI DEPT NAME ....... DEPT DEPT TOTE ......DTO DEPT ITEMS ......DIT BATCH TOTE ...... BTO BATCH ITEMS ..... BIT MESSAGE ITEMS ....MES PASS THRU ITEMS ....PTH DATER ITEMS .....
Page 54: Software Version
4.10 Software version After selecting "SOFTWARE VERSION " , the screen displays the software versions that are in the machine: Meter software version 6.2 Base software version 6.2 IO card software version E/S-28 AFR software version 6.0 4.11 Language setup After selecting "LANGUAGE SETUP", the below screen is displayed: LANGUAGE SETUP LANGUAGE...
Page 55: Low Credit Threshold
4.12 Low credit threshold After selecting the "LOW CREDIT THRESLD" menu, the below screen will be displayed: LOW CREDIT THRESHOLD HIGH VALUE THRESHOLD OLD VALUE : 00001000 OLD VALUE : 99000 NEW VALUE: 99000 NEW VALUE: _ ESCAPE Simply enter the new value, using the numeric keypad (with no point or comma, e.g.:99000 corresponds to 990.00).
Page 56 In the supervisor mode, the complete lists are displayed on the screen (and not only the opened elements in a list). On the screens, the default values are signalled by a tick " ". To change a value, select a new value and press key .
Page 57: Defining Departments And Clear Registers
To set a slogan "ACTIVE", select it in the previous screen and press . The following screen is MODIFY displayed: SLOGAN MODIF. STATUS NOT ACTIVE ACTIVE NAME SLOGAN 2 NUMBER ESCAPE MODIFY Select "ACTIVE" using keys Validate with Principle for making the mini-die or the text active is the same as for slogan.
Page 58 The machine is configured by default as follows: - with 0000 code for all departments opened by the supervisor, - with names from D1 to D49 corresponding to n° 1 to 49 for IJ65, and from D1 to D199 corresponding to n° 1 to 199 for IJ75 In the "no department"...
Page 59: Programming Memories 1 To 9
4.15 Programming memories 1 to 9 Up to 9 configurations may be stored into memories 1 to 9. - From the main menu, make all the required selections on the machine (amount, department, text, slogan, moistening, etc., verifying that they are active); - Press to return to the main menu: 0015...
Page 60 JOB MEM SETUP NAME MARKETING NUMBER ESCAPE MODIFY To modify the NAME of memory, press to have access MODIFY to the alphanumerical entry screen (see next paragraph) and validate by depressing - Press to validate the memory; the screen displays: CONFIRM SETUP OF JOB MEMORY X ESCAPE...
Page 61: Text Modification
- press to validate the department previously selected. You will keep a photograph of the machine status before returning to the initial screen. 4.16 Text modification When key is pressed under heading NAME (e.g.: memory MODIFY name), the below menu is displayed: JOB MEMORY NAME MARKETI_ A B C D E F G H I J K L MN O P Q R S T...
Page 62: Exiting The Supervisor Mode
4.17 Exiting the supervisor mode To deactivate the supervisor mode, select the key from the EXIT supervisor menu (return to the main menu) or press key which will set the machine to the sleep mode. Supervisor mode 4101558F/F 4102264R-62/F 30/01/2001...
Page 63: Section C: First Maintenance Advices
SECTION C: FIRST MAINTENANCE ADVICES TROUBLE SHOOTING ..........65 1.1 Misfeed 1.1.1 In the feeder 1.1.2 In the franking machine 1.2 Problems machine and feeder GENERAL MAINTENANCE ........... 70 2.1 Replacement of the brush and moistening sponges 2.2 Cleaning of the rollers 2.3 Cleaning the inker 2.4 Removal of the postage meter 4101558F/F...
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Page 65: Trouble Shooting
TROUBLE SHOOTING 1.1 Misfeed 1.1.1 In the feeder - Open the feeder cover, - Unlock the conveyor (central blue button) and lift it, - Remove the misfed envelopes, - Press the conveyor to put it in place again, - Shut the cover. 1.1.2 In the franking machine - With the thumb, pull the handle located on the right side of the...
Page 66 Then the drawer is fully open After the misfeed has been cleared, firmly push the whole assembly into the machine. Touble shooting 4101558F/F 30/01/2001 4102264R-66/F...
Page 67: Problems Machine And Feeder
1.2 Problems machine and feeder PROBLEM SOLUTION The machine cannot get Check the power cord and the started. connection. The printer does not - Is it switched on? Is it connected? operate. - Is the printer mode selected in the SETUP menu? The feeder does not operate.
Page 68 PROBLEM SOLUTION Poor printing quality - See paragraph "Cleaning the inker". - Make sure that the side drawer is properly closed. Envelopes are stained - Make sure that the side drawer is properly closed. - Clean rollers (see “General maintenance” section) and the table.
Page 69 PROBLEM SOLUTION Labels are not properly fed. - Avoid leaving the labels too long in the machine. - Avoid placing too many labels in the dispenser (70 max.) The scale does not Make sure that it is properly communicate with the connected (see page 18).
Page 70: General Maintenance
GENERAL MAINTENANCE 2.1 Replacement of the brush and moistening sponges - Switch off the mailing machine; - Separate the feeder from the mailing machine; - Unlock the conveyor (central blue button) and lift it; - To remove the brush, raise it and lightly pull it. - To remove the sponges, take off the metal sponge retainer.
Page 71: Cleaning Of The Rollers
2.2 Cleaning of the rollers Shift the machine sideways by releasing handle (see section 1.1). rollers Clean the rollers with a damp cloth. General maintenance 71 4101558F/F 30/01/2001 4102264R-71/F...
Page 72: Cleaning The Inker
2.3 Cleaning the inker In case of poor printing quality: - Press key then , in order to run a cleaning cycle SETUP CLEAN for the inker, when the printing quality is getting poor or if the machine has remained unused for several days. - If it is not enough, remove the inker (see paragrah "Inker "...
Page 73: Removal Of The Postage Meter
2.4 Removal of the postage meter - Switch off the mailing machine, - Open the cover, - Hold the handle and pull it upwards General maintenance 73 4101558F/F 30/01/2001 4102264R-73/F...
Page 74: Specifications
SPECIFICATIONS •Speed ......: -IJ65: 8100 items per hour -IJ75: 10800 items per hour •Inker capacity ... : 50000 imprints with indicium and town circle only •50 departments for IJ65 200 departments for IJ75 •10 job memories •Dimensions and weight - Franking machine width ..
Page 75 - Feeder sponge x3, re-order code NPMFD/530/1119 - Feeder brush, re-order code NPMFA/570/0174 - Slogan memory card, - NEOSEAL or sealing solution, recorder code 71007 Contact Neopost Direct Supplies for all the above items. Neopost Direct Supplies Neopost House South Street...
Page 76: Index
INDEX Access code 25 Entering postage value 26 Envelopes feeding 20 Batch registers 39 franking 26 Brush replacement 70 moistening 24 Cleaning of the rollers 71 Feed platform 16 Configuration 40 Feeder 17 Connections 18 connection 18 Credifon connection 53 new PIN 33 Guides adjustment 20 recrediting 32...
Page 77 Mail processing 26 Text 28 Memories Thickness adjustment 21 programming 59 Time setting 49 recalling 41 Timeout setting 49 user memory 41 Memory card 50 Water tank 23 Message mode 37 Mini die change 28 Misfeed 65 Moistening 24 Pass through 38 Postage meter removal 73 Postage value 26 Printer...
Page 78 FURTHER ASSISTANCE Contact Neopost for further assistance if you have problems in operating the machine: Tel: 01708 714111 Fax: 01708 714142 4101558F/F 30/01/2001 4102264R-78/F...
Page 79 USER'S GUIDE 4101558F/F 4102263Q-01/F 30/01/2001...
Page 80 4101558F/F 30/01/2001 4102263Q-04/F...
Page 81 ON/OFF modem memory accessories pre-cut switch socket card label (rear) (rear) reader documentation dispenser area cover cover removable adjustable front conveyor graphic table keyboard rear side guide screen guide guide feed automatic franking platform feeder machine thickness adjustment inker blue button for postage 2 positions blue button cartridge...

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Ij75

Neopost IJ65 User Manual

Getting Started

Section A: Basic Functions

Overall Presentation

Protection by an Access Code

Entering Postage Value and Mail Processing

Modification of the Imprint

Using Departments

Operation with an External Scale

Credifon Recrediting

Section B. Advanced Functions

Further Functions

Job Memory Saving

Report Printing

Supervisor Mode

Section C: First Maintenance Advices

Trouble Shooting

General Maintenance

Specifications

Index

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Summary of Contents for Neopost IJ65

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