Neopost IJ-35 User Manual
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Neopost IJ-35 User Manual

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See also: Installation Manual
Do not under any circumstances attempt to remove the machine
covers or attempt to repair the IJ-35/40/50. There are no operator
serviceable parts thereunder.
The IJ-35/40/50 product is licensed for use under the conditions of
the Royal Mail. This license is issued subject to the product being
secure at all times. Any removal of covers or dis-assembly of the
product will result in the license being revoked and may result in the
Royal Mail requesting Neopost to remove the product from use.
The ink cartridge system used within the IJ-35/40/50 contains
Royal Mail approved ink. This cartridge should not be tampered
with in any way or the use of non approved inks be undertaken. This
will breach any Royal Mail licence agreement on the product and
may result in the Royal Mail requesting Neopost to remove the
product from use.
Neopost declares that this Franking Machine is in compliance with
the Essential Requirements and other provisions of Directive
1999/5/EC. A full copy of this Declaration may be found at
www.neopost.co.uk/docs/IJ35Compliance.htm
This equipment contains a modem which has been approved
in accordance with Council Decision 98/482/WC-CTR21 for
pan-European single terminal connection to the Public Switched
Telephone Network (PSTN). However, due to differences between
individual PSTNs provided in different countries, the approval
does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
The modem is designed to work on analogue telephone lines only.
In the event of problems, you should contact your equipment
supplier in the first instance.
4127759Y/C
01/02/2006
WARNING!
EC DIRECTIVE 1999/5/EC
MODEM APPROVAL REQUIREMENTS
IJ40-0006-1/B
1

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  • Page 1 WARNING! Do not under any circumstances attempt to remove the machine covers or attempt to repair the IJ-35/40/50. There are no operator serviceable parts thereunder. The IJ-35/40/50 product is licensed for use under the conditions of the Royal Mail. This license is issued subject to the product being secure at all times.
  • Page 2 IEC EN60950. The peripheral interfaces meet the SELV requirements of that standard, therefore in order to maintain the level of safety provided by the IJ-35/40/ 50, the interface of any equipment connected to the IJ-35/40/50 interfaces must also meet the SELV requirements of IEC EN 60950.
  • Page 3 INTRODUCTION Congratulations on choosing the Neopost IJ-35/40/50 franking system. The IJ-35/40/50 is the result of the expertise and innovative capabilities of the worldwide Neopost group and, using ink jet technology, it will integrate into your working environment to enhance your mail processing operation.
  • Page 4 4127759Y/C 01/02/2006 IJ40-0006-4/B...

  • Page 5: Table Of Contents

    Attach the Platform Infill to the Hand Feed Platform ............13 3.2.2 Attach the Platform Infill to the Autofeed (Option) 14 3.2.3 Attach the IJ-35/40/50 to the Hand Feed Platform or Autofeed ............ 14 3.2.4 Weigh Platform ..........15 3.2.5 Machine Connections ........
  • Page 6 5.2.8 To Change a Department ....... 37 5.2.9 To Log Off ............38 5.2.10 PC connection for MailManager II (PC Mail accounting) ............ 38 6. FRANKING WITH AUTOFEED ..........40 7. FRANKING LABELS ............42 7.1 Filling the Label Dispenser ........42 7.2 Printing a Label ............
  • Page 7 ......77 15.3.2 Setting the User Status ........77 15.3.3 To Assign a Department ......... 78 15.4 IJ-35/40/50 machine setup menu ......82 15.5 Texts ............... 89 15.6 Memory Cards ............91 15.6.1 How To Load Data Using a Memory Card ..91 15.6.2 How To Replace Data Using a Memory Card .
  • Page 8 4127759Y/C 01/02/2006 IJ40-0006-8/B...

  • Page 9: Franking Facts

    QUESTIONS AND ANSWERS How does franking differ from stamps? Your IJ-35/40/50 franking machine contains a meter, which is a secure store of postage credit and retains a record of the postage you use, and a printing mechanism. The mark printed on the envelope or label represents the amount of postage required for the item, the date and town of posting.
  • Page 10 Recorded Delivery). I have franked my mail with the wrong date, what can I Your IJ-35/40/50 automatically changes the date each day, so the danger of franking with the wrong date should be minimised. If, however, you have the wrong date on your mail, simply set the franking machine to zero value and re-frank your mail on the reverse of the envelope with the correct date.
  • Page 11 Don’t I need a licence from the Royal Mail now I have a franking machine? Neopost have applied for this licence on your behalf and you may only use the franking machine at the address shown on the licence. Royal Mail are authorised to carry out on-site inspections of your...

  • Page 12: General Specifications

    GENERAL SPECIFICATIONS IJ-35/40 IJ-50 Speed (Items/hr) 3,600/3,900 5,700 Thickness (mm) - Automatic - Manual Printer Type Ink Jet Ink Jet Automatic Label Dispenser Automatic Feeder Optional Optional Weigh Platform 2 kg Optional Optional Easyweigh No/Optional Optional Scale Interface Optional Optional...

  • Page 13: Installation

    INSTALLATION 3.1 Introduction Your IJ-35/40/50 should be installed on a flat horizontal surface adjacent to easily accessible power and telephone line outlets. Allow sufficient free space as follows: - above the machine to enable opening of the covers. - at the rear of the machine for cooling.

  • Page 14: Attach The Platform Infill To The Autofeed (Option)

    Autofeed ensuring that the slots on the Autofeed fit tightly over the tabs on the Infill Platform as illustrated. 3.2.3 Attach the IJ-35/40/50 to the Hand Feed Platform or Autofeed Lower the IJ-35/40/50 into position so that the slots fit over the tabs as illustrated. Installation 4127759Y/C...

  • Page 15: Weigh Platform

    For machine mounting, position the weigh platform on its support. Excess cable can be loosely coiled under the support. Position the Support Platform so that the pins on the underside mate with the locating points on the rear casing of the IJ-35/40/50. Installation 4127759Y/C...
  • Page 16 WP5/10 type weigh platform installation procedure Take the weigh platform out of the packaging and remove the screw which is underneath the weigh platform. Keep this screw: it must be used when moving the weigh platform. WP5/10 Installation 4127759Y/C 01/02/2006 IJ40-0006-16/B...

  • Page 17: Machine Connections

    3.2.5 Machine Connections Unplug the power lead from the base for the following operations. Weigh Platform/Scale Connection (Option) Connect the weigh platform to the connector marked "COM 2" at the back of the franking ma- chine. Autofeed Connection (Option) Installation 4127759Y/C 01/02/2006 IJ40-0006-17/B...
  • Page 18 Telephone Connection Power Cord Connection Installation 4127759Y/C 01/02/2006 IJ40-0006-18/B...

  • Page 19: Position Receiving Tray

    3.2.6 Position Receiving Tray 3.2.7 Fill the Label Hopper Printing Surface Installation 4127759Y/C 01/02/2006 IJ40-0006-19/B...

  • Page 20: Entering Activation Codes

    3.3 Entering activation codes A licence like the one below is in the packaging: It contains the activation codes necessary for the following steps. Stick the label with the "AN1" (and "AN2" code if applica- ble) activation codes at the back of the WP model and below.
  • Page 21 Process: - Remove any items on the WP, then reconnect the power lead at the back of the franking machine. - From the Neopost USER/SUPERVISOR screen, go to the User mode as shown in the following screen: 0.00 15/01/2002 75.55...
  • Page 22 - Enter the supervisor PIN code but DO NOT validate the code with - With the key , select the line "SETUP" and confirm using SUPERVISOR SECURITY & DEPT REGISTERS TEXT LOAD FROM MEMORY CARD SETUP - With the key , select the line "WP FEATURE"...
  • Page 23 , remove any item that might be on the WP then unplug and re-plug the power lead to the base in order to initialise the system. Refer to the IJ-35/40/50 User guide for more details on WP use. The WP is now ready for use.
  • Page 24 Geodesic Map for UK 58 ° 60 ° 56 ° 58 ° 54 ° 56 ° 52 ° 54 ° 50 ° 52 ° Installation 4127759Y/C 01/02/2006 IJ40-0006-24/B...
  • Page 25 Geodesic Codes for UK Altitude 50 ° 10368 10368 10375 10382 10399 10405 10412 51 ° 10344 10351 10368 10375 10382 10399 10405 52 ° 10337 10344 10344 10351 10368 10375 10382 53 ° 10313 10320 10337 10344 10351 10368 10375 54 °...

  • Page 26: Controls And Features

    CONTROLS AND FEATURES 4.1 Introduction The following pages detail the Controls and Features associated with your IJ-35/40/50 Franking Machine, please take the time to read them carefully. Controls and features 4127759Y/C 01/02/2006 IJ40-0006-26/B...

  • Page 27: Machine

    4.2 Machine Display presents a visual indication of the machine set up andstatus. Soft Keys keys with functions as depicted on the display. NumericalKeypad & enables the operator to access Function Keys user functions. Start/Stop Button used to Start/Stop the Machine. Envelope Guide adjustable envelope guide.
  • Page 28 Weigh Platform and Support (optional) Automatic Feeder (Optional) Franking Machine Feed Platform Controls and features 4127759Y/C 01/02/2006 IJ40-0006-28/B...

  • Page 29: Display Panel

    4.2.1 Display Panel Text Message Slogan Message Mini Die Date Postage Value Low Credit Ink Level Total Credit Indicator Indicator 0.00 LOW CREDIT LOW INK 50.00 15/01/2002 MARKETING DEPT MODE IMP RINT Department In Use Soft Keys Function Keys Numerical Keypad MENU START STOP...

  • Page 30: Function Keys

    2.2.2 Function Keys Job Memory Key : Storing and recalling memorised jobs. (please refer to Memory functions) Label Key : Label mode selection. (please refer to Printing labels) Menu Key : Access to Function Menu. Lock : Return to Standby/Locking. Funds Key : Access to Recredit.

  • Page 31: Franking Your Mail

    (Max.10mm) the envelope should be treated as a packet and a label used. It is recommended that the IJ-35/40/50 is left powered on at all times. This will assist in maintaining print quality. In the event that you have to power the machine down, first press...

  • Page 32: Getting Started

    5.2 Getting started 5.2.1 Log On (Entering User Mode) To enter USER mode from the Standby screen: SUPERVIS USER Press the key. If the machine is protected by a USER PIN, the following screen will be observed: ENTER USER PIN - - - - ESCAPE Using the numerical key pad enter the USER PIN.

  • Page 33: Departmental Operation

    PIN again). The Default Stamp Value is factory set to £0.00, to change this value, please refer to "IJ-35/40/50 Machine Setup Menu". The machine is supplied with all departments set to OFF. In order to activate the departments, please refer to Supervisor Settings.

  • Page 34: How To Select A Postage Value

    If your department is protected, you will be prompted to enter your Department PIN: ENTER DEPARTM ENT PIN - - - - Enter the PIN using the numerical keypad. If the PIN is correct the Department will show in user screen: 0.00 15/01/2002 75.55...

  • Page 35: Low Credit

    IM PRINT It is now time to add more credit, please refer to "Credifon Recrediting". To change the low credit level, please refer to "IJ-35/40/50 Machine Setup Menu". 5.2.5 Insufficient Credit When the value selected exceeds the available credit, franking will...

  • Page 36: High Value Selection

    The default High Value Threshold is set at £1.00 (To change the High Value setting, please refer to "IJ-35/40/50 Machine Setup Menu"). Printing a high value From Ready Mode, set the required postage value (e.g. £1.75) and press to confirm.

  • Page 37: Franking An Envelope

    5.2.7 Franking an Envelope Insert the envelope with the side to be printed facing upwards as illustrated. Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. For an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels".

  • Page 38: To Log Off

    If the PIN is correct the new Department will show in the User screen: 0.35 15/01/2002 75.55 ACCOUNTS DEPT MODE IMPRINT If the PIN is incorrect the prompt to enter the Department PIN will be repeated. 5.2.9 To Log Off From any screen, press the key to go to the Standby screen.
  • Page 39 PLEASE WAIT If the department number (or the PIN number) is not correct, an error message is displayed. Be aware that the PC should be on and MailManager open before the franking machine is switched on. The postal service, department number and franking type (label or envelope) can be selected from the scale.

  • Page 40: Franking With Autofeed

    FRANKING WITH AUTOFEED Used in conjunction with the IJ-35/40/50, the Automatic Feeder permits a large range of envelope sizes and thicknesses to be processed. Envelope feeding Check that all envelopes have been sorted into stacks of same size with the address facing upwards and the top edge of the envelopes all the same side of the stack.
  • Page 41 Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. Envelopes exceeding 6mm in thickness should be hand fed, for an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels". Franking with autofeed 4127759Y/C 01/02/2006...

  • Page 42: Franking Labels

    FRANKING LABELS 7.1 Filling the Label Dispenser The label dispenser is an integral part of the IJ-35/40/50 Franking Machine and when filled will hold up to 50 labels. Open the top cover to gain access to the label release lever.

  • Page 43: Printing A Label

    7.2 Printing a Label First select the postage value required, then the slogan, text and mini die. To frank a single label press the label key . The following screen will be observed: PLEASE ENTER NO. OF LABELS Press The printed label will be deposited in the receiving tray and the Screen will return to Ready Mode.
  • Page 44 If during the label printing process the following display is observed: 0.35 75.55 15/01/2002 ACCOUNTS ES C CONTINUE First replenish the label dispenser as detailed on "Franking Labels", then press to complete the label printing process. Take up the franked label, peel off the backing sheet and affix the label to the parcel or packet.

  • Page 45: Franking With Weigh Platform

    FRANKING WITH WEIGH PLATFORM BENEFITS OF USING A WEIGH PLATFORM Used in conjunction with your IJ-35/40/50, the weigh platform will weigh and calculate the correct rate and value for items up to the weigh platform maximum capacity. Setting of values for printing is automatic.

  • Page 46: How Do I Calculate The Correct Postage And Rate

    8.2 How do I calculate the correct postage and rate? To change the RATE setting press , the RATE screen will be observed: RATES 1 Letter 1st Class 2 Letter 2nd Class 3 Letter Overseas 4 Eur Air Small Pkt 5 Outside Eur Air Sml Pkt CANCEL SELECT...
  • Page 47 For some rates you may be prompted to scroll down and make further selections for example: DESTINATION will require in this case a choice between 1 Out Europe Air 1, or 2 Out Europe Air 2. SERVICE will require in this case a choice between 1 Reg O’seas 1, 2 Reg O’seas 2 or 3 Airsure.
  • Page 48 If you wish to accept the Postage displayed, press to return to Ready Mode with the postage value selected. Alternatively, press to accept the postage value displayed and frank the postage value on to your envelope or label. YOU ARE NOW READY TO FRANK YOUR MAIL AT THE CORRECT POSTAGE VALUE If you wish to reject the Postage displayed, press , you will be...

  • Page 49: Using Differential Weighing (Optional)

    8.3 Using differential weighing (optional) If differential weighing mode is activated: - In USER MODE, press MENU - Select "WEIGHING MODE" by pressing , and press ; the following screen is displayed: W EIGHING MODE Sta nda rd Diffe re ntia l ES C - Select "Differential"...
  • Page 50 PRINTING LABEL MODE No confirma tion A fter confirma tion No labe l ES C - Select "No label" for example, and press . The following screen is displayed: DIFFERENTIAL W EIGHING RATE REM OV E ONE ITEM DEST, P C ABS ENT MODE SERV .

  • Page 51: Printing Options

    In Normal (Postage) mode, you can print postage, select a message from a number of pre-loaded or customised slogans (when ordered from Neopost), in addition to a Slogan, you can compose and print your own Text Message, you can also select from a number of pre-loaded Mini Dies.

  • Page 52: Print Mode Selection

    * A Pre-loaded slogan can be overwritten by a customised slogan. To download a customised slogan, please refer to Supervisor Settings on "Memory Cards". 9.2 Print mode selection From Ready Mode, press the key, the MODE selection screen will be observed: Current Mode will be displayed.

  • Page 53: Modifying The Imprint

    You can select a Slogan and/or Mini Die from a number of pre-loaded messages, you can even compose (please refer to "IJ-35/40/50 Machine Setup) and print your own Texts. Slogans, Mini Dies and Texts may be combined within the same Imprint.

  • Page 54: Date Advance (For Pre Dated Mail)

    Using the keys, or the appropriate number, make your selection from the list e.g. 1 SLOGAN and press to confirm, the SLOGAN screen will be observed. If a slogan is already selected, that slogan will be highlighted: SLOGAN YOUR SLOGAN 1 YOUR SLOGAN 2 Air Ma il First Cla ss...
  • Page 55 From the IMPRINT screen select DATE ADVANCE, the following screen will be observed: DATE ADVANCE 1 15/01/02 2 16/01/02 3 17/01/02 4 18/01/02 5 19/01/02 Next, using the keys, select from the list the date on which you wish to post your mail. Press to confirm and return to the IMPRINT screen.

  • Page 56: Maintaining Print Quality

    10. MAINTAINING PRINT QUALITY Under normal operating conditions, your IJ-35/40/50 postage meter will produce excellent quality prints. However, if lines are missing from the stamp or the machine has remained unused for several days it will be necessary to clean the print-head.

  • Page 57: Making A Test Print

    10.2 Making a Test Print Select the TEST PRINT option from the CARTRIDGE menu and press to confirm. CARTRIDGE TEST P RINT CLEAN REMOV E The prompt to produce a Test Print will now be displayed. PRESS START & INSERT ITEM 15/01/2002 To make a Test Print, insert a blank envelope or card and press Inspect the Test Print to ensure that all lines are clear and present.

  • Page 58: Low Ink

    ENTER STRAIGHTEST LINE NO. PRESS START Press to confirm, you will be returned to the CARTRIDGE menu screen. If any lines are missing, repeat the cleaning and test print process up to three times, if this process fails to restore print quality, fit a new ink cartridge as detailed on "Replacing an ink cartridge".

  • Page 59: Replacing An Ink Cartridge

    10.5 Replacing an Ink Cartridge From Ready Mode, press the key. Using the keys, or the appropriate number key, move the cursor to CARTRIDGE and press to confirm. Select the REMOVE option from the CARTRIDGE menu: CARTRIDGE TEST PRINT CLEAN REMOVE Press to confirm.
  • Page 60 Carefully withdraw the used Ink Cartridge and discard. Remove the new Ink Cartridge from its packaging and carefully remove the tape seals. Do NOT touch or remove the copper strip on Ink Cartridges. Place the new Ink Cartridge into its holder. Hold the Cartridge down with light pressure on the top and firmly push the Cartridge rearwards (see arrow) until it clicks into position.
  • Page 61 After a short delay the prompt to make a Test Print will be observed: PRESS START & INSERT ITEM 15/01/2002 Please refer to Making a Test Print. You should order your next standard cartridge from Neopost Direct. Maintaining print quality 4127759Y/C 01/02/2006 IJ40-0006-61/B...

  • Page 62: Meter Registers

    11. METER REGISTERS Your franking machine is equipped with a series of electronic registers to monitor franking transactions. A number of departments are avaliable in which separate registers showing postage used and items printed are stored. The values of these registers may be displayed and printed as follows.

  • Page 63: Printing A Register

    e.g. DEPARTMENT REGISTERS: DEPARTMENT REGISTERS DEPT NAME MARKETING TOTAL 25.67 ITEMS LAST RESET 15/01/02 PRINT Current Department Displayed. If no department has been set up, this register will show DEPT NAME USER. 11.2 Printing a Register To print a register press , if the method of print is set to Internal, the following screen will be observed: REPORTS...

  • Page 64: Printing With External Printer

    If after a short wait, you are returned to the register screen your method of print may be set to External Printer, please refer to Printing with External Printer below. The method of print (Label or External Printer) is set in Supervisor Mode, please refer to "Reports".

  • Page 65: Clearing Mail Path

    12. CLEARING MAIL PATH In the unlikely event of an envelope misfeed, and an item of mail is in the mail path, the following procedure must be followed: From Ready Mode, press the key, the MAIN MENU screen will be observed: MAIN MENU REGISTERS CARTRIDGE...

  • Page 66: Credifon Recrediting

    Credit may be purchased from Neopost Credifon, using the Credifon re-setting system, in units of £10, minimum £50.00, maximum £1000.00 or to a credit limit as agreed by Neopost Ltd. Check that the Telephone Cable is connected to the Telephone Socket at the rear of the machine and the other end to an adjacent telephone line outlet.
  • Page 67 Using the numerical key pad, enter the credit amount you wish to purchase (e.g. £50). Press: to confirm. You will now be asked to verify the amount before proceeding. CONFIRM AMOUNT 50.00 If amount incorrect, press and start again from the Enter Amount screen (step 2).

  • Page 68: Inspection Due - Recredit' Call Credifon Procedure

    If for any other reason the re-credit transaction is aborted before the transfer has been completed, the following MESSAGE will be observed: RECREDIT FAILED TRY AGAIN MODE IMPRINT Press to return to Ready Mode, then wait for approximately two minutes before attempting to try again. If a re-credit transaction is aborted the value is automatically reset to that previously selected for any subsequent retry.

  • Page 69: Unused Or Spoilt Impressions

    13.4 Application for a new Credifon PIN If you lose or forget your Credifon PIN you must apply for a new PIN in writing on your company headed paper to the following address: Credifon - Accounts Neopost Limited Neopost House South Street Romford...
  • Page 70 To assist you in managing the credit held in the meter, there are two credit limits which can be set by contacting Neopost Credifon Accounts: 1. Account Credit Limit This credit limit affects the overall account; 2. Machine Credit Limit This specifies the maximum amount that can be re-credited in a single operation.

  • Page 71: Memory Functions

    14. MEMORY FUNCTIONS Frequently used print combinations may be pre-programmed as a memory function, five preset memory slots are available for selection. 14.1 Saving a Memory Function Setup your preferred print combination, then press and hold the key for approximately 5 seconds until the following screen is observed: MEMORY SAVE ESCAPE...

  • Page 72: Recalling A Memory Function

    To delete a character press To enter a number in the Memory Name use the numeric keypad. To return to the previous screen with the Memory Name unchanged press To confirm your entry press This operation will overwrite the previous memory name. To return to Ready Mode press 14.2 Recalling a Memory Function From Ready Mode, press and release the...

  • Page 73: Supervisor Settings

    15. SUPERVISOR SETTINGS 15.1 Introduction In Supervisor Mode, the supervisor can access all machine functions, except franking. Navigation procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys. By definition, the supervisor has free access to all the departments and as such he/she is not prompted by the machine to enter any code after the Supervisor Code has been entered.

  • Page 74: Entry To Supervisor Mode

    15.2 Entry to supervisor mode To enter SUPERVISOR mode from the Standby screen: SUPERVIS USER Press the key. Or from the MENU key in USER Mode by pressing SUPERVISOR and The prompt to ENTER SUPERVISOR PIN will be observed: ENTER S UP ERVIS OR P IN - - - - ES C Enter the Supervisor PIN.

  • Page 75: Security & Dept

    15.3 Security & Dept In Non-Departmental Operating mode, all values are assigned to User. In Departmental mode IJ-35/40 has 35 departments, whilst IJ-50 has 45 departments (option 1) or 100 (option 2), available for assignment by the supervisor. From the SUPERVISOR menu, move the cursor to option 1 SECURITY &...
  • Page 76 Press to confirm. The following screen will now be observed: SECURITY & DEPT DEPARTMENT M ODE DISABLED SET UP DEPT DEPARTMENT SELECTION PICK FROM LIST LAST RESET ALL 00/00/00 USER PIN 1234 The following functions may be accessed directly from the SECURITY &...

  • Page 77: Changing The User Pin

    15.3.1 Changing the User PIN From the "Security & Dept" screen, using the keys, or the appropriate number key, move the cursor to 5 USER PIN and press to confirm, the following screen will be observed: USER PIN - - - - To return to the previous screen with the User PIN unchanged, press To change the User PIN, enter the new 4 digit value, then press...

  • Page 78: To Assign A Department

    Using the keys, or the appropriate number key, make your selection and press to confirm. To return to the SUPERVISOR screen press To reactivate the user PIN select 2 OPEN, then to confirm. Press once to return to the Supervisor main menu, or twice to return to Standby "Sleep"...
  • Page 79 The following screen will be observed: SET UP DEPT DEPT DEPT DEPT DEPT DEPT Again using the keys, or the appropriate number key, move the cursor to the Number you wish to set and press to confirm, the DEPT SETTINGS screen for the selected department will be observed: DEPT SETTINGS DEPT NAME...
  • Page 80 A department name is limited to 16 characters including spaces. To return to the previous screen with the Department Name unchanged press until the screen changes to the previous one. To confirm your entry press To Change a Department Name, select DEPT NAME as described above.
  • Page 81 To change the Department PIN, enter the new value, then press to confirm. To return to the previous screen with the Department PIN unchanged, press To Change the Department Status, move the cursor to STATUS and press to confirm, the following screen will be observed: STATUS CLOSED OPEN...

  • Page 82: Ij-35/40/50 Machine Setup Menu

    15.4 IJ-35/40/50 machine setup menu The SETUP menu, provides access to the following supervisor functions : High Value A High Value Warning will be displayed in User Mode when a value exceeding or equal to the High Value threshold is selected, this value may be changed (Default High Value set to £1.00)
  • Page 83 Enables the supervisor to define a default postage value (Default Stamp Value set to £0.00) Telephone Settings The telephone numbers of the Neopost Credifon Credit Re-setting Centre and Helpdesk are stored in the postage meter. If required, the telephone numbers may be changed. Such a...
  • Page 84 MACHINE SETUP From the SUPERVISOR menu, move the cursor to the SETUP option. Press to confirm. The following screen will now be observed: SETUP HIGH VALUE 1.00 LOW CREDIT 50.00 TIM E 09:50 SLEEP MODE M OTOR TIM E OUT LONG High Value From the SETUP screen select HIGH VALUE and press...
  • Page 85 To return to the previous screen with the original value unchanged, press To change the Low Credit Threshold, enter the new value (with no point or comma, e.g. 5000 corresponds to £50.00), then press to confirm. To return to the Supervisor screen press twice.
  • Page 86 To change the Time Out period, enter the new value (with no point or comma, e.g. 5 corresponds to 5 minutes), then press confirm. To return to the Supervisor Ready screen press twice. Motor Timeout From the SETUP screen select MOTOR TIMEOUT and press to confirm, the following screen will be observed: MOTOR TIMEOUT LONG...
  • Page 87 Modification of the telephone number is permitted only by the supervisor. Such a setting may be necessary in case of modification of your telephone network (for example a new prefix for an external line), or if you are advised that the Neopost Credifon Centre number has changed. Supervisor settings...
  • Page 88 Telephone Number Change From the SETUP screen select TELEPHONE SETTINGS and press to confirm, the following screen will be observed: TELEPHONE SETTINGS CREDIFON NO. 09063420342 HELPDESK NO. 01708714111 REMOTE NO. NONE PREFIX NONE PAUSE ESCAPE If you are advised of a telephone number change, move the cursor to the number to be changed (e.g.

  • Page 89: Texts

    Using the keys, or the appropriate number key, move the cursor to make a selection and press to confirm, the following typical screen will be observed: PREFIX NONE Using the numerical key pad enter your prefix and press confirm. Or, to return to the TELEPHONE SETTINGS screen with the prefix unchanged press 15.5 Texts Starting from the SUPERVISOR menu, move the cursor to the...
  • Page 90 Using the keys, or the appropriate number key, move the cursor to the message you wish to set and press to confirm, the TEXT screen will be observed: TEXT B C D E F G H I J K L M N O P Q R S T U V W X Y Z - # &...

  • Page 91: Memory Cards

    15.6 Memory Cards The following memory cards are currently available from Neopost: Message/Slogan Cards (one message per card) Rate Card (when postal rates change) Town Card (if you move to a different postal area) 15.6.1 How To Load Data Using a Memory Card The following example illustrates the loading of a slogan.

  • Page 92: How To Replace Data Using A Memory Card

    Press to initiate the downloading operation: On completion of the downloading process the following screen will be observed: LOADING FROM MEMORY CARD LOADING COMPLETE Once all slogan memory locations are full, you will be asked to select a file to replace. 15.6.2 How To Replace Data Using a Memory Card Repeat operations 1 and 2 then: Press...

  • Page 93: Reports

    Supervisor Reports can be printed using your franking machines own printer (printed on self adhesive labels) or by connection to an approved external printer. Your IJ-35/40/50 has been factory set for internal (LABEL) printing, to select external (PRINTER) printing, see below.
  • Page 94 The following screen will now be observed: REGIS TERS M AIN REGIS TERS S ET UP W EIGHING P LATFORM REPORTS EV ENTS DEPARTMENT REGISTERS ES C Using the keys, or the appropriate number key, select a register option from the list and press to confirm.

  • Page 95: Setting The Report Destination

    If the method of print is set to EXTERNAL PRINTER, please refer to Printing with External Printer below. To change the method of print please refer to Setting the Print Destination below. Press to return to the REGISTERS screen. To return to Supervisor screen press twice.
  • Page 96 ONLINE. PRINTER INFORMATION The output from the IJ-35/40/50 is serial therefore it will only operate correctly with a serial printer. Alternatively connect a serial to parallel converter to the IJ-35/40/50 and then connect a parallel printer to the converter.

  • Page 97: Pc Connection Setup

    15.8 PC connection setup - Start the PC application on the PC and connect the PC to the base (on the connector named COM1). - In the supervisor screen, select SETUP, then PC CONNECTION SETUP 11 PC CONNECTION 12 LOCK KEYBOARD DISABLED 13 W P FEATURE - Scroll down to “PC ABSENT MODE”...
  • Page 98 If the PC link status changes, then the following screen will be displayed: PC LINK STATUS CHANGED RESTART THE MACHINE ? - Pressing will reboot the franking machine to regenerate the link. - Pressing will set the franking machine in the ESCAPE supervisor mode, so that the user may come back in the previous menu.
  • Page 99 SETUP 11 PC CONNECTION 12 LOCK KEYBOARD DISABLED 13 W P FEATURE - Scroll down to “PC ABSENT MODE” and select “ENABLE”: PC CONNECTION PC LINK DISABLED PC ABSENT MODE DISABLED - Press and then ESCAPE Supervisor settings 4127759Y/C 01/02/2006 IJ40-0006-99/B...

  • Page 100: Trouble Shooting

    16. TROUBLE SHOOTING PROBLEM SOLUTION IJ-35/40/50 will not start: Is the IJ-35/40/50 connected to the power supply? Is the main power outlet switch set to Is the machine Top Cover properly closed? Check plug fuse (5A). Check machine fuse (1.6A).
  • Page 101 Labels do not feed properly: Avoid leaving the labels in the machine for too long. Avoid overloading the dispenser (50 max). Ensure labels are fed correctly (please see "Franking labels"). The scale does not Check the scale connection. communicate with the (please see "Machine machine: connections").

  • Page 102: Clearing A Mail Jam From The Autofeeder

    ERROR MESSAGES REMEDY Error 1 to Error 43 Press until back to User screen. If the Error does not clear, please call our Customer Care Centre. (please see Telephone No.on "Contacting Neopost") Trouble shooting 4127759Y/C 01/02/2006 IJ40-0006-102/B...

  • Page 103: Quick Reference Guide

    17. QUICK REFERENCE GUIDE Quick reference guide 4127759Y/C 01/02/2006 IJ40-0006-103/B...

  • Page 104: Contacting Neopost

    18. CONTACTING NEOPOST To order your Neopost Supplies · NEOPOST DIRECT by telephone: 01708 714114 by fax. 01708 739060 by internet : www.neopost.co.uk To contact the Credifon Helpdesk: · by telephone: 01708 737010 by fax. 01708 714026 To contact the Helpdesk: ·...
  • Page 105 IJ-35/40/50 FRANKING MACHINE USER'S GUIDE 4127759Y/C 01/02/2006 IJ40-0005-01/C...
  • Page 106 Your franking machine is Energy Star compliant: it helps you to save energy and money while protecting the environment. Neopost has implemented a program for the recycling of worn franking machines and ma- chines at the end of their lifetime. Contribute in...
  • Page 107 Neopost House, South Street, Romford, Essex, RM1 2AR Telephone: Romford (01708) 746000. Fax No:(U.K.) 01708 714142 4127759Y/C 01/02/2006 IJ40-0005-04/C...

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