Neopost IJ-35 User Manual
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Neopost IJ-35 User Manual

Franking machine
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See also: User Manual , Installation Manual
IJ-35/40/50
FRANKING MACHINE
USER'S GUIDE
4141529S/A
11/06/2008
ORIG0238-01

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  • Page 1 IJ-35/40/50 FRANKING MACHINE USER'S GUIDE 4141529S/A 11/06/2008 ORIG0238-01...
  • Page 2 Your franking machine is Energy Star compliant: it helps you to save energy and money while protecting the environment. Neopost has implemented a program for the recycling of worn franking machines and ma- chines at the end of their lifetime. Contribute in...
  • Page 3 4141529S/A 11/06/2008 ORIG0238-04...

  • Page 4: Franking With Autofeed

    WARNING! Do not under any circumstances attempt to remove the machine covers or attempt to repair the IJ-35/40/50. There are no operator serviceable parts there under. The IJ-35/40/50 product is licensed for use under the conditions of An Post. This license is issued subject to the product being secure at all times.
  • Page 5 IEC EN60950. The peripheral interfaces meet the SELV requirements of that standard, therefore in order to maintain the level of safety provided by the IJ-35/40/ 50, the interface of any equipment connected to the IJ-35/40/50 interfaces must also meet the SELV requirements of IEC EN 60950.
  • Page 6 INTRODUCTION Congratulations on choosing the Neopost IJ-35/40/50 franking system. The IJ-35/40/50 is the result of the expertise and innovative capabilities of the worldwide Neopost group and, using ink jet technology, it will integrate into your working environment to enhance your mail processing operation.

  • Page 8: Table Of Contents

    Attach the Platform Infill to the Hand Feed Platform ............10 2.2.2 Attach the Platform Infill to the Autofeed (Option) 11 2.2.3 Attach the IJ-35/40/50 to the Hand Feed Platform or Autofeed ............ 11 2.2.4 Weigh Platform ..........12 2.2.5 Machine Connections ........

  • Page 9: Franking With Weigh Platform ............................... 3

    4.2.9 To Log Off ............29 4.2.10 PC connection for MailManager II (PC Mail accounting) ............ 29 5. FRANKING WITH AUTOFEED ..........3 1 6. FRANKING LABELS ............3 3 6.1 Filling the Label Dispenser ........33 6.2 Printing a Label ............34 7.

  • Page 10: Memory Functions ....................................................... 5

    14.3.1 Changing the User PIN ......63 14.3.2 Setting the User Status ........63 14.3.3 To Assign a Department ........64 14.4 IJ-35/40/50 machine setup menu ......68 14.5 Texts ................75 14.6 Memory Cards ............77 14.6.1 How To Load Data Using a Memory Card ..77 14.6.2 How To Replace Data Using a Memory Card...78...

  • Page 12: General Specifications

    GENERAL SPECIFICATIONS IJ-35/40 IJ-50 Speed (Items/hr) 3,600/3,900 5,700 Thickness (mm) - Automatic - Manual Printer Type Ink Jet Ink Jet Automatic Label Dispenser Automatic Feeder Optional Optional Weigh Platform 2 kg Optional Optional Easyweigh No/Optional Optional Scale Interface Optional Optional...

  • Page 13: Installation

    INSTALLATION 2.1 Introduction Your IJ-35/40/50 should be installed on a flat horizontal surface adjacent to easily accessible power and telephone line outlets. Allow sufficient free space as follows: - above the machine to enable opening of the covers. - at the rear of the machine for cooling.

  • Page 14: Attach The Platform Infill To The Autofeed (Option)

    Autofeed ensuring that the slots on the Autofeed fit tightly over the tabs on the Infill Platform as illustrated. 2.2.3 Attach the IJ-35/40/50 to the Hand Feed Platform or Autofeed Lower the IJ-35/40/50 into position so that the slots fit over the tabs as illustrated. Installation...

  • Page 15: Weigh Platform

    For machine mounting, position the weigh platform on its support. Excess cable can be loosely coiled under the support. Position the Support Platform so that the pins on the underside mate with the locating points on the rear casing of the IJ-35/40/50. Installation...
  • Page 16 WP5/10 type weigh platform installation procedure Take the weigh platform out of the packaging and remove the screw which is underneath the weigh platform. Keep this screw: it must be used when moving the weigh platform. WP5/10 Installation...

  • Page 17: Machine Connections

    2.2.5 Machine Connections Unplug the power lead from the base for the following operations. Weigh Platform/Scale Connection (Option) Connect the weigh platform to the connector marked "COM 2" at the back of the franking ma- chine. Autofeed Connection (Option) Installation...
  • Page 18 Telephone Connection Power Cord Connection Installation...
  • Page 19 2.2.6 Position Receiving Tray 2.2.7 Fill the Label Hopper Printing Surface Installation...

  • Page 20: Controls And Features

    CONTROLS AND FEATURES 3.1 Introduction The following pages detail the Controls and Features associated with your IJ-35/40/50 Franking Machine, please take the time to read them carefully. Controls and features...

  • Page 21: Machine

    3.2 Machine Display presents a visual indication of the machine set up andstatus. Soft Keys keys with functions as depicted on the display. NumericalKeypad & enables the operator to access Function Keys user functions. Start/Stop Button used to Start/Stop the Machine. Envelope Guide adjustable envelope guide.
  • Page 22 Weigh Platform and Support (optional) Automatic Feeder (Optional) Franking Machine Feed Platform Controls and features...

  • Page 23: Display Panel

    3.2.1 Display Panel Text Message Slogan Message Mini Die Date Postage Value Low Credit Ink Level Total Credit Indicator Indicator 0.00 LOW CREDIT LOW INK 50.00 15/01/2002 MARKETING DEPT MODE IMP RINT Department In Use Soft Keys Function Keys Numerical Keypad MENU START STOP...

  • Page 24: Function Keys

    3.2.2 Function Keys Job Memory Key : Storing and recalling memorised jobs. (please refer to Memory functions) Label Key : Label mode selection. (please refer to Printing labels) Menu Key : Access to Function Menu. Lock : Return to Standby/Locking. Funds Key : Access to Recredit Server centre if required by An Post.

  • Page 25: Franking Your Mail

    (Max.10mm) the envelope should be treated as a packet and a label used. It is recommended that the IJ-35/40/50 is left powered on at all times. This will assist in maintaining print quality. In the event that you have to power the machine down, first press...

  • Page 26: Getting Started

    4.2 Getting started 4.2.1 Log On (Entering User Mode) To enter USER mode from the Standby screen: S UPERV IS US ER Press the key. If the machine is protected by a USER PIN, the following screen will be observed: ENTER USER PIN - - - - ESCAPE...

  • Page 27: Departmental Operation

    If an incorrect PIN is entered for eight or more attempts, the meter will be locked and prompt to call the supervisor (please refer to "Supervisor Settings", and follow the instructions to reactivate the user PIN again). The Default Stamp Value is factory set to a value precognised by An Post, to change this value, please refer to "IJ35/45 Ma- chine Setup Menu".

  • Page 28: How To Select A Postage Value

    If your department is protected, you will be prompted to enter your Department PIN: ENTER DEPARTM ENT PIN - - - - Enter the PIN using the numerical keypad. If the PIN is correct the Department will show in user screen: 0.00 15/01/2002 75.55...

  • Page 29: Low Credit

    DEPT MODE IMPRINT It is now time to add more credit, please refer to "Server Recrediting". To change the low credit level, please refer to "IJ-35/40/50 Machine Setup Menu". 4.2.5 Insufficient Credit (for machine with credit downloaded by a Server)

  • Page 30: High Value Selection

    The default High Value Threshold is set at a value fixed by An Post (To change the High Value setting, please refer to "IJ-35/ 40/50 Machine Setup Menu"). Printing a high value If the high value is set to 1.00, from Ready Mode, set the required...

  • Page 31: Franking An Envelope

    4.2.7 Franking an Envelope Insert the envelope with the side to be printed facing upwards as illustrated. Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. For an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels".

  • Page 32: To Log Off

    If the PIN is correct the new Department will show in the User screen: 0.35 15/01/2002 75.55 ACCOUNTS DEPT MODE IMPRINT If the PIN is incorrect the prompt to enter the Department PIN will be repeated. 4.2.9 To Log Off From any screen, press the key to go to the Standby screen.
  • Page 33 PLEASE WAIT If the department number (or the PIN number) is not correct, an error message is displayed. Be aware that the PC should be on and MailManager open before the franking machine is switched on. The postal service, department number and franking type (label or envelope) can be selected from the scale.
  • Page 34 FRANKING WITH AUTOFEED Used in conjunction with the IJ-35/40/50, the Automatic Feeder permits a large range of envelope sizes and thicknesses to be processed. Envelope feeding Check that all envelopes have been sorted into stacks of same size with the address facing upwards and the top edge of the envelopes all the same side of the stack.
  • Page 35 Press the button, after a short pause the motor will start. Franked envelopes will subsequently be deposited into the receiving tray. Envelopes exceeding 6mm in thickness should be hand fed, for an envelope exceeding 10mm thick, a label must be used, refer to "Franking Labels". Franking with autofeed...

  • Page 36: Franking Labels

    FRANKING LABELS 6.1 Filling the Label Dispenser The label dispenser is an integral part of the IJ-35/40/50 Franking Machine and when filled will hold up to 50 labels. Open the top cover to gain access to the label release lever.

  • Page 37: Printing A Label

    6.2 Printing a Label First select the postage value required, then the slogan, text and mini die. To frank a single label press the label key . The following screen will be observed: PLEASE ENTER NO. OF LABELS Press The printed label will be deposited in the receiving tray and the Screen will return to Ready Mode.
  • Page 38 If during the label printing process the following display is observed: 0.35 75.55 15/01/2002 ACCOUNTS ES C CONTINUE First replenish the label dispenser as detailed on "Franking Labels", then press to complete the label printing process. Take up the franked label, peel off the backing sheet and affix the label to the parcel or packet.

  • Page 39: Franking With Weigh Platform

    FRANKING WITH WEIGH PLATFORM BENEFITS OF USING A WEIGH PLATFORM (OPTION) Used in conjunction with your IJ-35/40/50, the weigh platform will weigh and calculate the correct rate and value for items up to the weigh platform maximum capacity. Setting of values for printing is automatic.

  • Page 40: How Do I Calculate The Correct Postage And Rate

    7.2 How do I calculate the correct postage and rate? To change the RATE setting press , the RATE screen will be observed: RATES 1 Le tte r 2 La rge e nv. CANCEL SELECT A list of Postage Rates currently available will now be displayed. To return to the previous screen with Rate setting unchanged, press Using the keys, or the appropriate number key,...
  • Page 41 For some rates you may be prompted to scroll down and make further selections for example: DESTINATION will require in this case a choice between 1 Ireland 2 Britain 3 Europe 4 World. FORMAT will require in this case a choice between 1 Priority 2 Economy.
  • Page 42 If you wish to accept the Postage displayed, press to return to Ready Mode with the postage value selected. Alternatively, press to accept the postage value displayed and frank the postage value on to your envelope or label. YOU ARE NOW READY TO FRANK YOUR MAIL AT THE CORRECT POSTAGE VALUE If you wish to reject the Postage displayed, press , you will be...

  • Page 43: Using Differential Weighing (Optional)

    7.3 Using differential weighing (optional) If differential weighing mode is activated: - In USER MODE, press MENU - Select "WEIGHING MODE" by pressing , and press ; the following screen is displayed: W EIGHING MODE Sta nda rd Diffe re ntia l ES C - Select "Differential"...
  • Page 44 PRINTING LABEL MODE No confirma tion A fter confirma tion No labe l ES C - Select "No label" for example, and press . The following screen is displayed: DIFFERENTIAL W EIGHING RATE REM OV E ONE ITEM DEST, P C ABS ENT MODE SERV .

  • Page 45: Printing Options

    You can select a Slogan and/or Mini Die from a number of pre-loaded messages, you can even compose (please refer to "IJ-35/40/50 Machine Setup) and print your own Texts. Slogans, Mini Dies and Texts may be combined within the same Imprint.

  • Page 46: Maintaining Print Quality

    MAINTAINING PRINT QUALITY Under normal operating conditions, your IJ-35/40/50 postage meter will produce excellent quality prints. However, if lines are missing from the stamp or the machine has remained unused for several days it will be necessary to clean the print-head.

  • Page 47: Making A Test Print

    9.2 Making a Test Print Select the TEST PRINT option from the CARTRIDGE menu and press to confirm. CARTRIDGE TEST P RINT CLEAN REMOV E The prompt to produce a Test Print will now be displayed. PRESS START & INSERT ITEM 15/01/2002 To make a Test Print, insert a blank envelope or card and press Inspect the Test Print to ensure that all lines are clear and present.

  • Page 48: Low Ink

    ENTER STRAIGHTEST LINE NO. PRESS START Press to confirm, you will be returned to the CARTRIDGE menu screen. If any lines are missing, repeat the cleaning and test print process up to three times, if this process fails to restore print quality, fit a new ink cartridge as detailed on "Replacing an ink cartridge".

  • Page 49: Replacing An Ink Cartridge

    9.5 Replacing an Ink Cartridge From Ready Mode, press the key. Using the keys, or the appropriate number key, move the cursor to CARTRIDGE and press to confirm. Select the REMOVE option from the CARTRIDGE menu: CARTRIDGE TEST PRINT CLEAN REMOVE Press to confirm.
  • Page 50 Carefully withdraw the used Ink Cartridge and discard. Remove the new Ink Cartridge from its packaging and carefully remove the tape seals. Do NOT touch or remove the copper strip on Ink Cartridges. Place the new Ink Cartridge into its holder. Hold the Cartridge down with light pressure on the top and firmly push the Cartridge rearwards (see arrow) until it clicks into position.
  • Page 51 15/01/2002 Please refer to Making a Test Print. Your IJ35/40/50 is supplied with a cartridge. You should order your next standard cartridge from Neopost or Neopost representative. THE USE OF INK CARTRIDGES IN UNLICENSED METERS OR OTHER PRINTERS IS PROHIBITED.

  • Page 52: Meter Registers

    10. METER REGISTERS Your franking machine is equipped with a series of electronic registers to monitor franking transactions. A number of departments are available in which separate registers showing postage used and items printed are stored. The values of these registers may be displayed and printed as follows.

  • Page 53: Printing A Register

    e.g. DEPARTMENT REGISTERS: DEPARTMENT REGISTERS DEPT NAME MARKETING TOTAL 25.67 ITEMS LAST RESET 15/01/02 PRINT Current Department Displayed. If no department has been set up, this register will show DEPT NAME USER. 10.2 Printing a Register To print a register press , if the method of print is set to Internal, the following screen will be observed: REPORTS...

  • Page 54: Printing With External Printer

    If after a short wait, you are returned to the register screen your method of print may be set to External Printer, please refer to Printing with External Printer below. The method of print (Label or External Printer) is set in Supervisor Mode, please refer to "Reports".

  • Page 55: Clearing Mail Path

    11. CLEARING MAIL PATH In the unlikely event of an envelope misfeed, and an item of mail is in the mail path, the following procedure must be followed: From Ready Mode, press the key, the MAIN MENU screen will be observed: MAIN MENU REGISTERS CARTRIDGE...

  • Page 56: Server Recrediting

    12. SERVER RECREDITING 12.1 Remote credit setting (for machine with Server Connection) Credit may be purchased from Neopost Server, using the Server re- setting system, in accordance with An Post. Check that the Telephone Cable is connected to the Telephone Socket at the rear of the machine and the other end to an adjacent telephone line outlet.
  • Page 57 Using the numerical key pad, enter the credit amount you wish to purchase (e.g. 50). Press: to confirm. You will now be asked to verify the amount before proceeding. CONFIRM AMOUNT 50.00 If amount incorrect, press and start again from the Enter Amount screen (step 2).

  • Page 58: Inspection Due - Recredit' Call Server Procedure

    If for any other reason the re-credit transaction is aborted before the transfer has been completed, the following MESSAGE will be observed: RECREDIT FAILED TRY AGAIN MODE IMPRINT Press to return to Ready Mode, then wait for approximately two minutes before attempting to try again. If a re-credit transaction is aborted the value is automatically reset to that previously selected for any subsequent retry.

  • Page 59: Unused Or Spoilt Impressions

    12.4 Application for a new Credit PIN If you lose or forget your Credit PIN you must apply for a new PIN in writing on your company headed paper to Neopost or Neopost representative. If you find your old Credit PIN at a later date, it must be destroyed immediately.

  • Page 60: Memory Functions

    13. MEMORY FUNCTIONS Frequently used print combinations may be pre-programmed as a memory function, five preset memory slots are available for selection. 13.1 Saving a Memory Function Setup your preferred print combination, then press and hold the key for approximately 5 seconds until the following screen is observed: MEMORY SAVE ESCAPE...

  • Page 61: Recalling A Memory Function

    To delete a character press To enter a number in the Memory Name use the numeric keypad. To return to the previous screen with the Memory Name unchanged press To confirm your entry press This operation will overwrite the previous memory name. To return to Ready Mode press 13.2 Recalling a Memory Function From Ready Mode, press and release the...

  • Page 62: Supervisor Settings

    14. SUPERVISOR SETTINGS 14.1 Introduction In Supervisor Mode, the supervisor can access all machine functions, except franking. Navigation procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys. By definition, the supervisor has free access to all the departments and as such he/she is not prompted by the machine to enter any code after the Supervisor Code has been entered.

  • Page 63: Entry To Supervisor Mode

    14.2 Entry to supervisor mode To enter SUPERVISOR mode from the Standby screen: S UPERV IS US ER Press the key. Or from the MENU key in USER Mode by pressing SUPERVISOR and The prompt to ENTER SUPERVISOR PIN will be observed: ENTER S UP ERVIS OR P IN - - - - ES C...

  • Page 64: Security & Dept

    14.3 Security & Dept In Non-Departmental Operating mode, all values are assigned to User. In Departmental mode IJ-35/40 has 35 departments, whilst IJ-50 has 45 departments (option 1) or 100 (option 2), available for assignment by the supervisor. From the SUPERVISOR menu, move the cursor to option 1 SECURITY &...
  • Page 65 Press to confirm. The following screen will now be observed: SECURITY & DEPT DEPARTMENT M ODE DISABLED S ET UP DEP T DEPARTMENT SELECTION PICK FROM LIST LAST RESET ALL 00/00/00 USER P IN 1234 The following functions may be accessed directly from the SECURITY &...

  • Page 66: Changing The User Pin

    14.3.1 Changing the User PIN From the "Security & Dept" screen, using the keys, or the appropriate number key, move the cursor to 5 USER PIN and press to confirm, the following screen will be observed: USER PIN - - - - To return to the previous screen with the User PIN unchanged, press To change the User PIN, enter the new 4 digit value, then press...

  • Page 67: To Assign A Department

    Using the keys, or the appropriate number key, make your selection and press to confirm. To return to the SUPERVISOR screen press To reactivate the user PIN select 2 OPEN, then to confirm. Press once to return to the Supervisor main menu, or twice to return to Standby "Sleep"...
  • Page 68 The following screen will be observed: SET UP DEPT DEPT DEPT DEPT DEPT DEPT Again using the keys, or the appropriate number key, move the cursor to the Number you wish to set and press to confirm, the DEPT SETTINGS screen for the selected department will be observed: DEPT SETTINGS DEPT NAME...
  • Page 69 A department name is limited to 16 characters including spaces. To return to the previous screen with the Department Name unchanged press until the screen changes to the previous one. To confirm your entry press To Change a Department Name, select DEPT NAME as described above.
  • Page 70 To change the Department PIN, enter the new value, then press to confirm. To return to the previous screen with the Department PIN unchanged, press To Change the Department Status, move the cursor to STATUS and press to confirm, the following screen will be observed: STATUS CLOSED OPEN...

  • Page 71: Ij-35/40/50 Machine Setup Menu

    14.4 IJ-35/40/50 machine setup menu The SETUP menu, provides access to the following supervisor functions : High Value A High Value Warning will be displayed in User Mode when a value exceeding or equal to the High Value threshold is selected, this value may be changed (Default High Value set to the An Post Specification).
  • Page 72 Enables the supervisor to define a default postage value (Default Stamp Value set to the An Post Specification). Telephone Settings The telephone numbers of the Neopost Server Credit Re-setting Centre and Helpdesk are stored in the postage meter. If required, the telephone numbers may be changed. Such a...

  • Page 73: Low Credit

    MACHINE SETUP From the SUPERVISOR menu, move the cursor to the SETUP option. Press to confirm. The following screen will now be observed: S ETUP HIGH V ALUE 1.00 LOW CREDIT 50.00 TIM E 09:50 SLEEP MODE M OTOR TIM E OUT LONG High Value From the SETUP screen select HIGH VALUE and press...
  • Page 74 To return to the previous screen with the original value unchanged, press To change the Low Credit Threshold, enter the new value (with no point or comma, e.g. 5000 corresponds to 50.00), then press to confirm. To return to the Supervisor screen press twice.
  • Page 75 To change the Time Out period, enter the new value (with no point or comma, e.g. 5 corresponds to 5 minutes), then press confirm. To return to the Supervisor Ready screen press twice. Motor Timeout From the SETUP screen select MOTOR TIMEOUT and press to confirm, the following screen will be observed: MOTOR TIMEOUT LONG...
  • Page 76 Modification of the telephone number is permitted only by the supervisor. Such a setting may be necessary in case of modification of your telephone network (for example a new prefix for an external line), or if you are advised that the Neopost Server Centre number has changed. Supervisor settings...
  • Page 77 Telephone Number Change From the SETUP screen select TELEPHONE SETTINGS and press to confirm, the following screen will be observed: TELEPHONE SETTINGS SERVER NO. 09063420342 HELPDESK NO. 01708714111 REMOTE NO. NONE PREFIX NONE PAUSE ESCAPE If you are advised of a telephone number change, move the cursor to the number to be changed (e.g.

  • Page 78: Texts

    Using the keys, or the appropriate number key, move the cursor to make a selection and press to confirm, the following typical screen will be observed: PREFIX NONE Using the numerical key pad enter your prefix and press confirm. Or, to return to the TELEPHONE SETTINGS screen with the prefix unchanged press 14.5 Texts Starting from the SUPERVISOR menu, move the cursor to the...
  • Page 79 Using the keys, or the appropriate number key, move the cursor to the message you wish to set and press to confirm, the TEXT screen will be observed: TEXT B C D E F G H I J K L M N O P Q R S T U V W X Y Z - # &...

  • Page 80: Memory Cards

    14.6 Memory Cards The following memory cards are currently available from Neopost or Neopost representative: Message/Slogan Cards (one message per card) Rate Card (when postal rates change) in accordance with An Post Specification Town Card (if you move to a different postal area) in accordance with An Post Specification 14.6.1 How To Load Data Using a Memory Card...

  • Page 81: How To Replace Data Using A Memory Card

    Press to initiate the downloading operation: On completion of the downloading process the following screen will be observed: LOADING FROM MEMORY CARD LOADING COMPLETE Once all slogan memory locations are full, you will be asked to select a file to replace. 14.6.2 How To Replace Data Using a Memory Card Repeat operations 1 and 2 then: Press...

  • Page 82: Reports

    Supervisor Reports can be printed using your franking machines own printer (printed on self adhesive labels) or by connection to an approved external printer. Your IJ-35/40/50 has been factory set for internal (LABEL) printing, to select external (PRINTER) printing, see below.
  • Page 83 The following screen will now be observed: REGIS TERS M AIN REGIS TERS S ET UP W EIGHING P LATFORM REPORTS EV ENTS DEPARTMENT REGISTERS ES C Using the keys, or the appropriate number key, select a register option from the list and press to confirm.

  • Page 84: Setting The Report Destination

    If the method of print is set to EXTERNAL PRINTER, please refer to Printing with External Printer below. To change the method of print please refer to Setting the Print Destination below. Press to return to the REGISTERS screen. To return to Supervisor screen press twice.
  • Page 85 ONLINE. PRINTER INFORMATION The output from the IJ-35/40/50 is serial therefore it will only operate correctly with a serial printer. Alternatively connect a serial to parallel converter to the IJ-35/40/50 and then connect a parallel printer to the converter.

  • Page 86: Pc Connection Setup

    14.8 PC connection setup - Start the PC application on the PC and connect the PC to the base (on the connector named COM1). - In the supervisor screen, select SETUP, then PC CONNECTION SETUP 11 PC CONNECTION 12 LOCK KEYBOARD DISABLED 13 W P FEATURE - Scroll down to “PC ABSENT MODE”...
  • Page 87 If the PC link status changes, then the following screen will be displayed: PC LINK STATUS CHANGED RESTART THE MACHINE ? - Pressing will reboot the franking machine to regenerate the link. - Pressing will set the franking machine in the ESCAPE supervisor mode, so that the user may come back in the previous menu.
  • Page 88 SETUP 11 PC CONNECTION 12 LOCK KEYBOARD DISABLED 13 W P FEATURE - Scroll down to “PC ABSENT MODE” and select “ENABLE”: PC CONNECTION PC LINK DISABLED PC ABSENT MODE DISABLED - Press and then ESCAPE Supervisor settings...

  • Page 89: Trouble Shooting

    15. TROUBLE SHOOTING PROBLEM SOLUTION IJ-35/40/50 will not start: Is the IJ-35/40/50 connected to the power supply? Is the main power outlet switch set to Is the machine Top Cover properly closed? Check plug fuse (5A) if there is one.
  • Page 90 The telephone line may not be available. Try another telephone line (analogue only). Call Neopost or Neopost representative if the above actions do not solve the problem. PC connection link In supervisor mode: 1) check your PC connection parameters;...

  • Page 91: Clearing A Mail Jam From The Autofeeder

    In the unlikely event of an error message being displayed, the following procedure must be followed: ERROR MESSAGES REMEDY Error 1 to Error 43 Press until back to User screen. If the Error does not clear, please call our Customer Care Centre. (please see Telephone No.on "Contacting Neopost") Trouble shooting...

  • Page 92: Quick Reference Guide

    16. QUICK REFERENCE GUIDE Quick reference guide...

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