Neopost IJ-65 User Manual
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Neopost IJ-65 User Manual

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User Guide
Franking machine
IJ-65/75/85

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Summary of Contents for Neopost IJ-65

  • Page 1 User Guide Franking machine IJ-65/75/85...
  • Page 2 For thicker mail items or packages, adhesive labels can be automatically dispensed. The IJ65/IJ75/IJ85 is connectable. It can exchange data with Neopost scales and printers in order to provide optimal mail processing and reporting. Finally, the IJ65/IJ75/IJ85 is a unique communication tool for your company.
  • Page 3 This will breach any An Post licence agreement on the product and may result in An Post requesting Neopost to remove the product from use. No part of this document may be reproduced or transmitted in any form or by means, electronic or mechanical, for any purpose without the express written permission of Neopost Limited.
  • Page 4 STANDARD In order to comply with standard NFEN60950, this equipment should be connected to installations in accordance with the applicable building trade standards. As regards overcurrent protection of the internal wiring, a two-pole 5 amp protection is required. This equipment is in accordance with standard 55022, Class A.
  • Page 5 An Post. Red Non Fluorescent Ink (NF1076) will be used. The use of a Neopost ink cartridge in any unlicensed machine or other printing device is strictly prohibited and will invalidated any warranty and / or service contract that is offered by your supplier.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS GETTING STARTED ..........9 SECTION A: BASIC FUNCTIONS ...... 11 1. OVERALL PRESENTATION ..........13 1.1 Overview ..............13 1.1.1 Overall view (franking machine and optional feeder) .............. 13 1.1.2 Overall inside view..........14 1.1.3 Screen and keyboard ........15 1.2 Installation ..............
  • Page 7 4. ENTERING POSTAGE VALUE AND MAIL PROCESSING 31 4.1 Entering postage value ........... 31 4.1.1 Manually ............31 4.1.2 With an external scale ........31 4.1.3 With a dynamic scale......... 31 4.2 Mail processing ............33 4.2.1 Envelopes with Autofeed Sealer (except batch mode) ...............
  • Page 8 3. REPORT PRINTING ............50 3.1 Operating mode ............. 50 3.2 Batch Registers ............51 4. SUPERVISOR MODE ............52 4.1 Enabling the supervisor mode ........ 52 4.2 Defining security ............. 56 4.3 Defining the high value threshold ......57 4.4 Machine time setting ..........
  • Page 9 2. GENERAL MAINTENANCE ..........85 2.1 Replacement of the brush and moistening sponges 85 2.2 Cleaning of the rollers ..........86 2.3 Cleaning the ink cartridge ........87 2.4 Replacing the envelope pressure units (dynamic scale) ............88 2.5 Removal of the postage meter ........ 89 SPECIFICATIONS ..........

  • Page 10: Getting Started

    GETTING STARTED 1 Switch on the machine; 2 Enter your PIN number using the numeric keys and validate by pressing (see "Specifications" for initial access code); 3 Enter the franking value using the numeric keys; 4 Place an envelope on the feed platform; START 5 Press STOP...
  • Page 11 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue. Indicates an interesting idea or trick. Illustration through an example.

  • Page 12: Section A: Basic Functions

    SECTION A: BASIC FUNCTIONS OVERALL PRESENTATION ............13 Overview 1.1.1 Overall view (franking machine and optional feeder) 13 1.1.2 Overall inside view 1.1.3 Screen and keyboard Installation 1.2.1 Preparation of the franking machine 1.2.2 Installation with the feed platform 1.2.3 Installation of the automatic feeder (optional) 1.2.4 Installation of the dynamic scale (optional) 1.2.5 Connections at the rear of the units 1.2.6 Ink cartridge...
  • Page 13 USING DEPARTMENTS ............38 OPERATION WITH AN EXTERNAL SCALE ......39 CREDIFON RECREDITING ............40 Remote credit setting Application for a new Credifon PIN Credifon Credit Controls PC CONNECTION FOR MAILMANAGER (PC MAIL ACCOUNTING) 43...

  • Page 14: Overall Presentation

    OVERALL PRESENTATION 1.1 Overview 1.1.1 Overall view (franking machine and optional feeder) accessories pre-cut ON/OFF modem memory documentation label switch socket card area dispenser (rear) (rear) reader cover cover removable adjustable front conveyor graphic table keyboard rear side guide screen guide guide feed...

  • Page 15: Overall Inside View

    1.1.2 Overall inside view blue button for removable conveyor release postage water tank device cartridge meter thickness adjustment label dispenser flap 2 positions blue button: (left): up to 8 mm (right): from 8 to 16 mm without the dynamic scale and from 8 to 12 mm with the dynamic scale Overall presentation...

  • Page 16: Screen And Keyboard

    1.1.3 Screen and keyboard print shift ON mini franking warning moistener text advertisement date value message Text Slogan Supervisor DEPT 3 DESIGN XX-XX-XX CRED 123456 DEPT SEAL IMPRNT NEXT user dynamic definable menu selection scale parameter keys : locking and standby mode : access to memories (storing into memories and memory recall) : label mode selection...

  • Page 17: Installation

    1.2 Installation 1.2.1 Preparation of the franking machine The franking machine should be installed on a flat horizontal surface. Allow sufficient free space as follows: - above the machine to enable the opening of the covers - at the rear for the machine cooling. With the ON/OFF switch in the “...

  • Page 18: Installation Of The Automatic Feeder (Optional)

    1.2.3 Installation of the automatic feeder (optional) - Align the feeder with the franking machine; - Push the feeder towards the machine, taking care to keep the centering pin aligned as indicated; - Thread the feeder screw in the franking machine. Then, using the knurled knob, push and screw to lock (if the two devices are not closing properly, slightly rotate the gear protruding from the feeder and repeat the operation).

  • Page 19: Installation Of The Dynamic Scale (Optional)

    1.2.4 Installation of the dynamic scale (optional) The equipment including a dynamic scale (the whole system representing approximately 55 kg) requires the use of a steady and rigid table, in order to prevent any weighing problem.Be sure not to install the machine in an area exposed to the sunlight or to draughts.
  • Page 20 tightening knob centering pin (on the side) (gear) - Assemble the feed platform with the feeder as indicated: Whole configuration When the whole system needs to be shifted manually, the franking machine, the dynamic scale, the feeder and the platform should be separated from one another.

  • Page 21: Connections At The Rear Of The Units

    Do not apply pressure on the dynamic scale t r a y . 1.2.5 Connections at the rear of the units Connections at the rear of the franking machine Optional Main I / O Connector Scale be sure to install Feeder, the black dynamic...
  • Page 22 Connections with a feeder The feeder will automatically be switched on at the same time as the franking machine. Feeder connection cable AC power outlet Connections with a feeder and a dynamic scale The feeder and the dynamic scale will automatically be switched on at the same time as the franking machine.

  • Page 23: Ink Cartridge

    1.2.6 Ink cartridge message “low on ink” is displayed when less than approximately 10,000 imprints can be printed with the installed ink cartridge. You are strongly recommended to replace the ink cartridge when the message “very low on ink” is displayed. When the message “inker empty”...

  • Page 24: Envelope Feeding

    1.3 Envelope feeding 1.3.1 With the feeder - Fan the envelopes to separate them - Bevel the edge of the stack - Place the envelopes on the feed platform, with their upper edge resting against the side guide. - Ensure that the envelopes are stacked along the side and front guides.
  • Page 25 - It is possible to set to 90° a few large size envelopes (240x330 approx.). - The guides may be retracted when required. - Do not mix moistening and non-moistening. - Arrange the mail according to the size (the largest letters beneath).

  • Page 26: With The Feed Platform Alone

    1.3.2 With the feed platform alone Place one envelope at a time on the platform, with its upper edge resting against the side guide and push the envelope towards the franking machine, until it is fed into the machine. 1.4 Label feeding - Open the flap (1) of the label dispenser.

  • Page 27: Filling Of The Removable Water Tank

    1.5 Filling of the removable water tank - Open the feeder cover. - Remove the tank from its recess and turn it over. - Unscrew the cap. - Fill the tank up to the limit marks. - Screw up the cap again. - Put the tank back in its place.

  • Page 28: Envelope Moistening

    1.6 Envelope moistening Use the moistening for thin or medium letters in the A position. Press the key. In the moistening mode, the symbol SEAL is displayed on the screen. Do not insert sealed envelopes in the moistening mode: This might cause a jam. Overall presentation 27...

  • Page 29: Protection By An Access Code

    PROTECTION BY AN ACCESS CODE At power-up or when pressing a key if the machine is in the sleep mode, the screen prompts you to enter a 4-digit user code (only when access to the machine has been protected by the supervisor). PIN NUMBER ? ESCAPE - When the department mode is activated, the list of the departments...

  • Page 30: Using Dynamic Scale

    USING DYNAMIC SCALE In the main screen, press ; the screen below is displayed: SCALE DYN SCALE MODE 1 DYNAMIC WEIGHING OFF 2 DYNAMIC WEIGHING ON 3 BATCH ESCAPE Select one of the 3 modes using keys validate by pressing 3.1 Dynamic weighing OFF mode The displayed icon is In this mode, the envelopes are only transported by the dynamic...

  • Page 31: Transport Mode

    - printed by the franking machine at the corresponding value, calculated by the rate calculator. 3.3 Batch mode The displayed icon is This mode allows to print a whole envelope series at the same value, weighing only the first one. After validation, the whole envelope series is printed at the defined value, at highest speed.

  • Page 32: Entering Postage Value And Mail Processing 31

    ENTERING POSTAGE VALUE MAIL PROCESSING 4.1 Entering postage value 4.1.1 Manually Press key if a value different from zero is displayed and enter the postage value required, using the numeric keys. In case of error, press . When a dynamic scale is present, mode transport should be selected to print on envelope.
  • Page 33 - Select a rate configuration from both the user’s configuration and the configurations predefined by the supervisor, using arrows provides details on the rate MORE configuration selected). - Press on to confirm. To modify a configuration: The USER RATE configuration may be modified by the user. Other configurations should be modified by the supervisor.

  • Page 34: Mail Processing

    Select the mail type desired and confirm by pressing on - if DESTINATION is selected: the list of available destinations appears. Select the desired destination and confirm by pressing - if SERVICES is selected: the list of mnemonics of the associated services appears;...

  • Page 35: Envelopes With Dynamic Scale In Batch Mode

    4.2.2 Envelopes with dynamic scale in batch mode - Place an envelope or a stack of envelopes on the feed platform START and press key : the first envelope is weighed. The rate STOP calculator defines the corresponding value and displays it. - Press to confirm (or to cancel).
  • Page 36 START - Press on key : The machine will automatically provide the STOP required number of labels at the displayed value. START For a single label, simply press and then STOP Entering Postage Value and Mail Processing 35...

  • Page 37: Modification Of The Imprint

    MODIFICATION OF THE IMPRINT menu is used to modify the setup of the imprint by IMPRNT selecting: - the date; - the slogan; - the text; - the mini die; - the print offset (for thick items). To allow a quicker access, the supervisor may store configurations in memories M1 to M9.
  • Page 38 - Press the key, in order to display the available LIST options. - Select the date required, using keys or by pressing directly the numeric keys corresponding to the number of postdating days. To confirm and return to the previous screen, press on The procedure described above is the same for the advertisement, the text, the mini die and the shift.

  • Page 39: Using Departments

    USING DEPARTMENTS - In order to use departments, the supervisor must have selected first the department mode (see paragraph "Defining departments" in section B). - The machine is supplied with DEPT OFF. In order to use departments, select DEPT ON in supervisor mode. An expenditure value and a number of cycles may be assigned to a department selected from a list, as described below.

  • Page 40: Operation With An External Scale

    OPERATION WITH AN EXTERNAL SCALE The IJ65/IJ75/IJ85 can be connected to an external Neopost scale to select the desired mail service. Place the letter to be weighed on the scale and select the mail service. The scale display will indicate the corresponding price.

  • Page 41: Credifon Recrediting

    CREDIFON RECREDITING 8.1 Remote credit setting Credit may be purchased from An Post, using the Credifon re- setting system,minimum and maximum defined by the server. The default maximum credit limit will be set at €5,000 unless you request a higher or lower limit. Connect one end of the telephone link cable to the Modem Socket ) at the rear of the machine and the other end to an adjacent telephone line outlet.

  • Page 42: Application For A New Credifon Pin

    - Enter the amount in units of euro cent to be credited and press You will be asked confirmation by Press for €1000. The machine will connect to the Credifon Server. At the end of the transaction, you should see displayed: TRANSACTION SUCCESSFUL AMOUNT CREDITED : 100000 8.2 Application for a new Credifon PIN...

  • Page 43: Credifon Credit Controls

    8.3 Credifon Credit Controls Credifon is a uniquely flexible system designed to meet your company’s needs. If credit for your franking machine is paid for by Direct Debit payments, then you will automatically receive a credit limit of €+1000.00 . RCB accounts are limited by the credit held at any time.

  • Page 44: Pc Connection For Mailmanager (Pc Mail Accounting)

    PC CONNECTION FOR MAILMANAGER (PC MAIL ACCOUNTING) The Franking machine is connected to a PC incorporating a Mail Accounting software, MailManager, which compiles the franking data sent by the franking machine. When switching on the franking machine, MailManager is automatically activated on the PC and the following screen is displayed: PC DEPARTEMENT PC DEPT NUM...
  • Page 45 Be aware that the PC should be on and MailManager open before the franking machine is switched on. The postal service, department number and franking type (label or envelope) can be selected from the scale. In case of a connection problem between the franking machine and the PC, the franking machine will display the following message: M259 PC LIN K ERROR TURN OFF FRAN KIN G MACHIN E...

  • Page 46: Section B: Advanced Functions

    SECTION B: ADVANCED FUNCTIONS FURTHER FUNCTIONS ............. 47 Message mode Pass through mode Franking machine general configuration JOB MEMORY SAVING ............49 Storing in user memory "0" Recalling memories REPORT PRINTING ..............50 Operating mode Batch Registers SUPERVISOR MODE ..............52 Enabling the supervisor mode Defining security Defining the high value threshold...

  • Page 48: Further Functions

    FURTHER FUNCTIONS 1.1 Message mode Select then IMPRNT MESSAGE MODE MESSAGE will appear on the screen. This function is designed to print a text instead of a franking mark. It is possible to use the batch registers to count items processed in this mode (see the following paragraph "Batch registers").

  • Page 49: Franking Machine General Configuration

    1.3 Franking machine general configuration The following parameters may be set up: - the language, - the buzzer, activated in case of error and/or when pressing a key, - the display screen contrast, - the labels selection. Press key , the below menu will be displayed: SETUP USER SETUP LANGUAGE...

  • Page 50: Job Memory Saving

    JOB MEMORY SAVING 2.1 Storing in user memory "0" After selections have been made (postage value, advertisement slogan, mail class die, moistening, shift, etc.) it is possible to take a “photograph” of the machine status. To do so, press key twice.

  • Page 51: Report Printing

    REPORT PRINTING Various reports (or statements) may be printed on a printer, on labels, or sent to a PC. 3.1 Operating mode - Select . The machine indicates whether it is in the label, REPORT printer or PC mode and the below menu is displayed: REPORTS GENERAL REGTRS BATCH REGTRS...

  • Page 52: Batch Registers

    - Choose the desired report, using the arrows and confirm by pressing - Press : the reports will be automatically printed out PRINT (press if there is more than one page). NEXT 3.2 Batch Registers Select BATCH REGISTERS to view counters for items processed: BATCH REGTRS ITEMS TOTE...

  • Page 53: Supervisor Mode

    SUPERVISOR MODE Under this mode, the Supervisor can access all the machine functions, except postage printing. The scrolling procedure from screen to screen is the same as in the user mode, except that the supervisor mode includes a number of extra configuration function keys.
  • Page 54 The main menu in the supervisor mode will appear: Text Slogan Supervisor DEPT 3 DESIGN 14-03-05 ASC 123456 DEPT SEAL IMPRNT NEXT A number of menus or selection keys can only be accessed in the supervisor mode: - the function used to modify for instance names MODIFY (departments, memory, advertisement, etc.) or status (slogan, or mini die),...
  • Page 55 In the «SLOGAN» menu, select "SLOGAN 3", using keys or numeric key SLOGAN NO SLOGAN SLOGAN 1 ✔ ✔ ✔ ✔ ✔ SLOGAN 2 SLOGAN 3 SLOGAN 4 SLOGAN 5 ESCAPE MODIFY DEFLT When pressing key , the following screen is DEFLT displayed: SLOGAN...
  • Page 56 When pressing the screen below appears: SETUP SUPERV. SETUP 1 SECURITY 2 TIME 3 TIMEOUT 4 DISPLAY 5 RESERVED 6 RESERVED 7 LOAD RATE MENU OTHER SUPERV. SETUP 8 DYNAMIC SCALE TESTS MENU OTHER Supervisor The "mini-message" indication or the menu headings at the top, on the left, indicates that the user is in reverse video the supervisor mode.

  • Page 57: Defining Security

    4.2 Defining security After selecting menu “SECURITY”, the below menu will be displayed: SECURITY USER PIN NO 1234 MACHINE STATUS NORMAL LOCKED MENU NORMAL SIMPLIFIED HIGH VALUE THRESLD 123456 PC ABSENT MODE ACTIVE LOCKED ESCAPE MODIFY where: - USER PIN NO : is used to define the user access code (4 digits).

  • Page 58: Defining The High Value Threshold

    4.3 Defining the high value threshold In the "SECURITY" screen, after selecting the "HIGH VAL THRESLD" menu, the below screen will be displayed: HIGH VALUE THRESHOLD HIGH VALUE THRESHOLD OLD VALUE : 9900 OLD VALUE : 99000 NEW VALUE: _ NEW VALUE: _ ESCAPE Simply enter the new value, using the numeric keypad (with no point...

  • Page 59: Timeout Setting

    4.5 Timeout setting After selecting this menu, the below screen is displayed: TIMEOUT (sec.) START 0015 STOP 0005 STANDBY 0150 SLEEP 0240 ESCAPE MODIFY The next delays are determined by the supervisor (between 0 and 3 600 seconds, with increments of 1 second) and are expressed in seconds: - START: waiting time for the first document with the transport motor in operation (recommended value: 15 s).

  • Page 60: Configuration Of The Main Screen Display

    4.6 Configuration of the main screen display After selecting menu “ DISPLAY", the following is displayed: DISPLAY SETUP TOTE TOTAL ITEMS POSTAL ITEMS DEPT NAME DEPT TOTE DEPT ITEMS BATCH TOTE ESCAPE and the next menu is: DISPLAY SETUP BATCH ITEMS MESSAGE ITEMS PASS THRU ITEMS DATER ITEMS...

  • Page 61: Load Rate

    Abbreviations table TOTE ........TOT TOTAL ITEMS......TOI POSTAL ITEMS....... POI DEPT NAME ......DEPT DEPT TOTE ......DTO DEPT ITEMS ......DIT BATCH TOTE ......BTO BATCH ITEMS ......BIT MESSAGE ITEMS....MES PASS THRU ITEMS ....PTH DATER ITEMS ......DAT TOTAL CREDIT .......

  • Page 62: Dynamic Scale Tests

    Loading successful 4.8 Dynamic scale tests This function can only be used at the technical department’s request. 4.9 Downloading an advertisement slogan or a mini die - Select in the main supervisor menu; the following is IMPRNT displayed: Merry Flag TEXT SLOGAN MODE...
  • Page 63 - Select the slogan to modify with ; then press MODIFY MODIF SLOGAN STATUS NOT ACTIVE ACTIVE NAME MARKETING NUMBER ESCAPE MODIFY LOAD - Modify NAME, or insert the memory card into the reader, on the right side of the machine and press to initiate the LOAD downloading operation.

  • Page 64: Reports Specific To The Supervisor

    4.10 Reports specific to the supervisor After selecting in the main supervisor menu, the following REPORT menu is displayed: REPORTS 1 MODULES DETAILS 2 SETUP REPORT 3 DEPT SETUP REPORT 4 PRINT VALUE HISTORY PRINTING ON 5 POSTAGE SET HYSTORY LABEL 6 GENERAL REGTRS 7 BATCH REGTRS...

  • Page 65: Configuration Cfon Connection

    4.11 Configuration CFON connection The telephone number of the An Post approved credit re-setting centre is stored in the franking machine. This is used when you want to purchase credit. Modification of the telephone number is possible by selection CONNEC and MODIFY .

  • Page 66: Defining Departments

    4.12 Defining departments From the main menu, press on ; The following menu will DEPT be displayed: DEPARTMENTS MARKETING DIRECTION DESIGN RESEARCH DEPT MODE D005 MENU MODIFY SETUP When pressing key from the above screen, the following MODIFY menu is displayed: DEPARTMENT MODIF STATUS DEPT OPEN...
  • Page 67 To clear all the registers, select SETUP DEPARTMENT SETUP DEPARTMENT ESCAPE RESET Then, press key and press to confirm. RESET DEPARTMENT : is used to enable the department mode. When this mode is activated, the DEPARTMENT menu is displayed on the main screen.

  • Page 68: Scale Configuration

    4.13 Scale configuration To set a predefined rate configuration as a default parameter, see paragraph 4.1 "Enabling the supervisor mode" in this section. To modify the name (except for «user rate») or the characteristics of a predefined rate configuration, the procedure is the same as in the user mode, followed by pressing .

  • Page 69: Programming Memories 1 To 9

    HIGH ACCURACY SETUP HIGH ACCURACY ESCAPE - Enable (or disable) the function, using keys , and confirm with 4.14 Programming memories 1 to 9 Up to 9 configurations may be stored into memories 1 to 9. - From the main menu, make all the required selections on the machine (amount, department, text, slogan, moistening, etc., verifying that they are active);...
  • Page 70 - In order to assign a name to the memory, press key MODIFY instead of MEMORY SETUP NAME MARKETING NUMBER ESCAPE MODIFY To modify the NAME of memory, press to have access MODIFY to the alphanumerical entry screen (see next paragraph). Validate by depressing JOB MEMORIES USER JOB MEMORY...

  • Page 71: Text Modification

    CONFIRM OVERWRITING OF JOB MEMORY X ESCAPE - To validate, press ; the screen displays: DEPARTMENT IN JOB MEMORY: YES OR NO - press to validate the department previously selected. You will keep a photograph of the machine status before returning to the initial screen.
  • Page 72 TEXT MODIF STATUS NOT ACTIVE ACTIVE TEXT TEXT 3 NUMBER ESCAPE MODIFY Select TEXT with Then, press key , the below menu is displayed: MODIFY ENTER TEXT AND PRESS OK MARKETI_ T UVWX Y Z A B C D E F G H I J K L O P Q R S 0 1 2 3 4 5 6 7 8 9 - # @ / .

  • Page 73: Print Alignment Test

    4.16 Print alignment test - From the main menu, press on NEXT HEAD - Press on ; the screen displays: PRINTING HEAD SERVICING ALIGN. MENU CLEAN PRINT - Load short labels (in preference) and select ; the PRINT machine prints a test impression: In order to adjust the alignment, using , select the letter corresponding to the vertical line most the right (letter F in the above...
  • Page 74 them to the PC as soon as the connection is re-established. These data will show the total amount franked and the total number of items without distinguishing postal services used. To switch the system to Recovery Mode (PC absent mode) After the M261 error code message, the following screen will show: PIN NUMBER ?

  • Page 75: Exiting The Supervisor Mode

    SECURITY & DEPT USER PIN NO 1234 MACHINE STATUS NORMAL LOCKED MENU NORMAL SIMPLIFIED DEPT PC ABSENT MODE ACTIVE LOCKED ESCAPE MODIFY - Press and then EXIT You are now ready to frank items in PC connection recovery mode. When the PC connection is re-established, the franking machine will automatically switch back to PC ABSENT MODE LOCKED.

  • Page 76: Section C: Maintenance Advice

    SECTION C: MAINTENANCE ADVICE TROUBLE SHOOTING .............. 77 Misfeed 1.1.1 In the feeder 1.1.2 In the franking machine 1.1.3 In the dynamic scale Problems: machine and feeder Problem: dynamic scale Error codes GENERAL MAINTENANCE ............85 Replacement of the brush and moistening sponges Cleaning of the rollers Cleaning the ink cartridge Replacing the envelope pressure units...

  • Page 78: Trouble Shooting

    TROUBLE SHOOTING 1.1 Misfeed 1.1.1 In the feeder - Open the feeder cover, - Unlock the conveyor (central blue button) and lift it, - Remove the misfed envelopes, - Press the conveyor to put it in place again, - Shut the cover. 1.1.2 In the franking machine - With the thumb, pull the handle located on the right side of...
  • Page 79 - Then the drawer is fully open. - After the misfeed has been cleared, firmly push the whole assembly into the machine. Trouble shooting...

  • Page 80: In The Dynamic Scale

    1.1.3 In the dynamic scale In the event of a jam under the conveyor: - Open the cover of the dynamic scale; - Press the handle on the left side in order to raise the conveyor; jammed envelope - Remove the envelope jammed; - Release the handle to restore the conveyor to its position;...

  • Page 81: Problems: Machine And Feeder

    1.2 Problems: machine and feeder PROBLEM SOLUTION The machine cannot get Check the power cord and the started. connection. The printer does not - Is it switched on? Is it connected? operate. - Is the printer mode selected in the SETUP menu? The feeder does not operate.
  • Page 82 PROBLEM SOLUTION Poor printing quality - See paragraph "Cleaning the ink cartridge" (sec 2.3, page 87). - Make sure that the side drawer is properly closed. Envelopes are stained. - Make sure that the side drawer is properly closed. - Clean rollers (see “General maintenance”...
  • Page 83 PROBLEM SOLUTION Labels are not properly fed. - Avoid leaving the labels too long in the machine. - Avoid placing too many labels in the dispenser (70 max.). The scale does not Make sure that it is properly communicate with the connected (see pages 20-21).

  • Page 84: Problem: Dynamic Scale

    1.3 Problem: dynamic scale Message: S105 Oversize sensor error. Clear and clean window under dynamic scale unjam handle. window oversize sensor Trouble shooting...

  • Page 85: Error Codes

    1.4 Error codes Codes Solutions M258 Information message: the franking machine operates in Recovery Mode. The PC is not counting. The PC mode is ACTIVE in Supervisor Mode (and also in Service Mode). M259 Check that the PC is on. Check the PC connection.

  • Page 86: General Maintenance

    GENERAL MAINTENANCE 2.1 Replacement of the brush and moistening sponges - Switch off the franking machine; - Separate the feeder from the franking machine; - Unlock the conveyor (central blue button) and lift it; - To remove the brush, raise it and lightly pull it. - To remove the sponges, take off the metal sponge retainer.

  • Page 87: Cleaning Of The Rollers

    2.2 Cleaning of the rollers Shift the machine sideways by releasing handle (see section 1.1). rollers Clean the rollers with a damp cloth. General Maintenance...

  • Page 88: Cleaning The Ink Cartridge

    2.3 Cleaning the ink cartridge In case of poor printing quality: - Press key , in order to run a cleaning cycle for the ink CLEAN cartridge, when the printing quality is getting poor or if the machine has remained unused for several days. - If it is not enough, remove the ink cartridge (see paragrah "Ink cartridge "...

  • Page 89: Replacing The Envelope Pressure Units (Dynamic Scale)

    2.4 Replacing the envelope pressure units (dynamic scale) - Squeeze (1) the pressure unit at the position indicated and pull (2). - Insert the new pressure unit and drive it home. envelope pressure units Squeeze here the envelope pressure unit to remove it General Maintenance...

  • Page 90: Removal Of The Postage Meter

    2.5 Removal of the postage meter - The postal meter is secured to the base by an An Post security seal. - This sael should not be tampered with for any reason. Specifications...

  • Page 91: Specifications

    SPECIFICATIONS • Speed: - IJ65 in weighing mode* . : up to 4 800 items/hour - IJ65 only ...... : up to 8 100 items/hour - IJ75 in weighing mode* . : up to 6 000 items/hour - IJ75 only ...... : up to 10 800 items/hour - IJ85 in weighing mode* .
  • Page 92 • Envelopes dimensions - Min. length .......... : 140 mm - Max. length ......... : 330 mm - Min. width ........... : 90 mm - Max. width .......... : 260 mm - Max. thickness (without dynamic scale) : 16 mm - Max.
  • Page 93 - Ink cartridge, - Labels (length 155 mm), - Labels (length 215 mm), - Feeder sponge x3, - Feeder brush, - Slogan memory card, - NEOSEAL or sealing solution. Contact Neopost Supplies at 1850 334455 for all the above items. Ordering Supplies...

  • Page 94: Acceptable An Post Impression

    Acceptable An Post impression Unacceptable An Post impression Ordering Supplies...

  • Page 95: Index

    INDEX Access code 28 Feed platform 16 Feeder 17 connection 20 Brush replacement 85 Guides adjustment 23 Cleaning of the rollers 86 Configuration 48 Credifon Ink cartridge max amount 40 cleaning 87 min amount 40 replacement 22 new PIN 41 Installation 16 recrediting 40 Label...
  • Page 96 Pass through 47 Postage value 31 Printer connection 20 rate 31 Reports specific to the supervisor 63 printing 50 Scale connection 20 operation 39 Slogan change 36 Specifications 90 Sponges replacement 85 Supervisor mode 52 Text 36 Thickness adjustment 24 Time setting 57 Timeout setting 58 Water tank 26...
  • Page 97 FURTHER ASSISTANCE Contact Neopost for further assistance if you have problems in operating the machine: Tel: 1850 33 44 55 Fax: 1850 33 44 66 email service@neopost.ie...
  • Page 98 ON/OFF modem memory accessories pre-cut switch socket card label (rear) (rear) reader documentation dispenser area cover cover removable adjustable front conveyor graphic table keyboard rear side guide screen guide guide feed automatic franking platform feeder machine thickness adjustment blue button for postage 2 positions blue button cartridge...
  • Page 99 Products presented in this guide are conform to requirements of directives nbr 73/23/CEE and 89/336/CEE. Neopost has implemented a program for the recycling of worn franking machines and ma- chines at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him.
  • Page 100 4131942F/C - 01/02/2015...

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