Service And Spares; Introduction; Service; Return The Equipment Or Components For Service - Edwards RV3 Instruction Manual

9. Service and spares

9.1 Introduction

Our products, spares and accessories are available from our companies in Belgium,
Brazil, China, France, Germany, Israel, Italy, Japan, Korea, Singapore, United Kingdom,
U.S.A and a world-wide network of distributors. The majority of these centres employ
service engineers who have undergone our comprehensive training courses.
Order spare parts and accessories from our nearest company or distributor. When
ordering, state for each part required:
▪ Model and Item Number of the equipment
▪ Serial number
▪ Item Number and description of part.

9.2 Service

Our products are supported by a world-wide network of our service centre. Each service
centre offers a wide range of options including: equipment decontamination; service
exchange; repair; rebuild and testing to factory specifications. Equipment which has
been serviced, repaired or rebuilt is returned with a full warranty.
The local Service Centre can also provide our engineers to support on-site maintenance,
service or repair of the equipment.
For more information about service options, contact the nearest service centre or other
company.

9.2.1 Return the equipment or components for service

Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaration of Contamination of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard information also lets us select the
correct procedures to service your equipment.
We provide instructions for completing the form in the Declaration of Contamination of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is configured to suit the application, make a record of the configuration
before returning the pump. All replacement pumps will be supplied with default
factory settings.
▪ Do not return a pump with accessories fitted. Remove all accessories and retain
them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
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A65201880_AA - Service and spares
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