NEC Express5800 Series Maintenance Manual page 53

Chapter 1 Maintenance
[?] Unable to connect to a network
 Is the cable connected properly?

Securely connect the proper cable to the network port on the rear of the server. Additionally, make sure
that the cable conforms to the network interface standards.
 Are BIOS settings correct?

With System Utility, you can set the internal network controller to disabled. Check the BIOS settings with
Setup Utility.
 Have you completed protocol and services settings?

Confirm that the network driver for the server has been installed and various settings, such as TCP/IP
protocol, have been properly specified.
 Are transfer rate settings correct?

Confirm that the transfer rate and duplex mode are the same as those of the connecting hubs.
[?] OS stops

Using a latest virus scan utility, scan viruses.

Check the event log.

Check IML.

In order that you can check when needs emerge, collect the information on NMI crash dump.

Acquire Active Health System Log and inform the content to your sales representative.
[?] An error message is displayed in the error log

Follow the information displayed in the error log.
[?] After starting Windows, the time advances or delays by several hours
 Is Time Zone of the RBSU correctly set?

Check whether Time Format is set to "Local Time" in Date and Time of the RBSU. In addition, check
whether Time Zone is set to "Unspecified Time Zone" in this case.
If it is set to "Local Time" while not set to "Unspecified Time Zone," change the settings in the following
procedure.
1. Select Date and Time from System Utility (<F9> Launch).
2. Change Time Format to "UTC."
3. Change Time Zone to "Unspecified Time Zone."
4. Set Time Format back to "Local Time" while keeping the status set in step 3.
5. Press the <F10> key to save the setting. If it is saved using the <F12> key at this time, the setting
can not be reflected correctly since the OS will be started without rebooting.
6. Select "Reboot the System" from System Utility, then restart it.
Express5800/R120h-1E, R120h-2E Maintenance Guide
5. Troubleshooting
53