Table Of Contents; Contents - NEC Express5800 Series Maintenance Manual

Contents

Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Removal Media ............................................................................................................................................. 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
POST ........................................................................................................................................................... 8
BMC ........................................................................................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance.................................................................................................................................... 14
1.
Relocation and Storage .............................................................................................................................. 15
2.
Daily Maintenance ...................................................................................................................................... 16
2.1
Checking and Applying Updates ...................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................ 16
2.3
Checking STATUS LED ................................................................................................................... 17
2.4
Backup ............................................................................................................................................. 17
2.5
Cleaning ........................................................................................................................................... 17
2.5.1
Cleaning the server ............................................................................................................ 18
2.5.2
Cleaning the tape drive ...................................................................................................... 18
2.5.3
Cleaning the keyboard and mouse .................................................................................... 18
3.
User Support .............................................................................................................................................. 19
3.1
Maintenance Services ..................................................................................................................... 19
3.2
Before Asking for Repair .................................................................................................................. 19
4.
Collecting Failure Information ..................................................................................................................... 20
4.1
Collecting Event Logs ...................................................................................................................... 20
4.1.1
Windows Server 2016 ........................................................................................................ 20
4.1.2
Windows Server 2012 R2 .................................................................................................. 22
4.2
Collecting Configuration Information ................................................................................................ 24
4.2.1
Windows Server 2016 ........................................................................................................ 24
4.2.2
Windows Server 2012 R2 .................................................................................................. 25
4.3
Collecting User-Mode Process Dump .............................................................................................. 25
4.4
Collecting Memory Dump ................................................................................................................. 26
5.
Troubleshooting .......................................................................................................................................... 27
5.1
Problem of Powering On .................................................................................................................. 27
5.2
Problem of booting EXPRESSBUILDER ......................................................................................... 29
5.3
Problem of Installing OS .................................................................................................................. 29
5.4
Problem of Starting OS .................................................................................................................... 31
5.5
Problem of RAID System ................................................................................................................. 32
5.6
Problem of Internal Devices and Other Hardware ........................................................................... 34
5.7
Problem of OS Operation ................................................................................................................. 52
5.8
Problem of Starter Pack DVD .......................................................................................................... 55
5.9
Problem of Bundled Software .......................................................................................................... 55
5.10
Problem of Optical Disk Drive .......................................................................................................... 56
Express5800/R120h-1E, R120h-2E Maintenance Guide
Contents
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