NEC Express5800 Series Maintenance Manual page 51

Chapter 1 Maintenance
[?] Network controller or LOM Card has stopped operating after the addition of expansion board to the
server.

Check that there are no poor connections.

Check that the server and the operating system support the controller.

In case you install a new expansion board, you should re-install network driver not to change the
configuration of the server.
1. From the operating system, uninstall the network controller driver of a controller which does not
function.
2. Reboot the server and execute the suitable option of System Utility. Check that the server can
recognize the controller and the controller can use the resource.
3. Reboot the server and re-install the network driver again.

Check that a suitable driver is installed.

Check that the parameters of the driver match with the configuration of the network controller.
[?] A problem has occurred on the network inter connect blade.

Check that the network inter connect blade is properly attached and connected.
[?] During POST process, the controller is not displayed or an error is displayed.

Check that the controller is supported by the server.

Check that the controller is properly connected and fixed.

Check that the cable is properly connected.

In case that the controller is physically damaged, replace it.

In case the controller is recognized by system BIOS, re-install the controller.

Execute the diagnosis of controller and follow the procedure displayed.

Update the firmware to the latest version.

Download Active Health System log.
［?］The duplication of controller has been lost (an error is not displayed during POST process or cache has
been disabled).

Check that the controller is supported by the server.

Check that the controllers are properly connected and fixed.

Check that the cable is properly connected.

In case that the controller is physically damaged, replace it.

Execute the diagnosis of controller and follow the procedure displayed.

Check that the controllers are compatible models.

Check that the cache sizes of controllers are compatible.

Check that Flash Backup Unit (FBU) is properly installed and connected.

Update the firmware to the latest version.

Download Active Health System log.
Express5800/R120h-1E, R120h-2E Maintenance Guide
5. Troubleshooting
51