Directory Overview - Cisco Small Business Pro User Manual

Directory Overview

The CallConnector Operator Directory displays a list of names and their detailed contact
information from multiple directory databases and provides integrated communication services
utilizing that data. It allows operators to maintain extensive information on the organizational
contacts and lets them quickly locate entries and directly use this information for their call
handling and messaging needs.
The Directory supports the following functions:
Multiple Directories
Multiple Customizable Operators can customize the how the directory information
Views
Character-by-
Character Search
Multiple Field Query
Quick Sort
Multiple Phone
Numbers
Store Notes
Drag & Drop
View Presence Status View the availability, location and telephone status of the
Select Directory
Manage Contacts
Integrated Calling
Send Messages
The CallConnector Operator provides access to contact
information from three directories – organizational, external and
Outlook.
is presented by select the information fields to view and the
display style – tabular or hierarchical.
Operators can quickly locate a contact by entering in the first few
letters of the name.
Drill down for information by entering queries over multiple fields.
Change the order in which the contacts are listed in the view.
Supports multiple phone numbers per entry.
Lets you store extensive notes for each contact.
Allows you to drag entries to make a call, speed dial shortcuts or
add to a conference.
organizational contacts in real-time.
Open a different directory databases by switching to its displayed
information.
Add, modify, or delete the organizational contact information.
Dial numbers, transfer calls, and set up conferences from the
directory.
Send quick messages via email and text messages.
Overview
User Guide 2-11