Right-Click Menu; Drag And Drop - Cisco Small Business Pro User Manual

Right-click Menu

Right-click on a line or call in the Call Control window displays a menu with the features available
for that call state. The idle state and connected call state menus are shown below.
Figure 5-3 Idle Call Right-Click Menu

Drag and Drop

The Call Control window supports the drag and drop operation from both other Operator windows
such as Directory and Call Queues and from other Windows applications.
The action resulting from the drag and drop operation depends on the state of the line/call and
the direction of the drag. These actions are summarized in the table below.
Call State Drag Directions and Target
Idle Highlight a number and drag
and drop it on an idle line
Idle Drag a directory or call log
entry to the idle line
Idle Drag a held, parked or
transferred call to an idle line
Connected Call Dragged to a directory or log
entry
Connected Call Drag a directory or log entry
to the connected call
Connected Call Drag to held queue or park
queue
Connected Call Drag to telephone status
window line
Table 5-5 Call Control Window Drag and Drop
Connected Call Right-Click Menu
Action
An outgoing call is made to the highlighted
number from the selected line.
An outgoing call is made to the work
number for the selected line.
The held call is reconnected. The parked
and transferred call is picked up from the
selected line.
The connected call is transferred to the
work number of the contact.
A conference is setup between the current
call and the selected contact.
Call is put on hold or parked.
Call is transferred to that number.
Monitoring Queued Calls
User Guide 5-7