Call Handling - Cisco Small Business Pro User Manual

Taking Actions

Call Handling

Field
Each of the contact's telephone numbers in the Actions Bar has a pull-down menu that allows the
operator to dial, pickup, transfer or conference in that number.
Figure 8-2 Call Handling Options
Operator User Guide 8-9
Displays the number of characters in the message textbox.
Some features such as text message or instant message limit
the number of characters you can send at a time.
Allows you to send a text message to the contact's mobile phone
or pager. The grey button means the selected contact does not
have a SMS number in the directory.
Allows the operator to request a notification popup message
when the contact becomes available. Away message in the
Message Textbox is saved and presented in the notification
message.
Deletes all the characters in the message textbox.
Description
Allows you to transfer or make a call to the contact's work
number 1. If the button is grayed out, work number 1 for the
selected contact is not configured.
Allows you to transfer or make a call to the contact's work
number 2. If the button is grayed out, work number 2 for the
selected contact is not configured.
Allows you to transfer or make a call to the contact's mobile
number. If the button is grayed out, mobile number for the
selected contact is not configured.
Allows you to transfer or make a call to the contact's alternate
number. If the button is grayed out, alternate number for the
selected contact is not configured.
Allows you to transfer or make a call to the contact's home
number. If the button is grayed out, home number for the
selected contact is not configured.
Allows you to leave a voice mail message to the selected
contact. If the button is grayed out, voice mail number for the
selected contact is not configured.