Changing Status - Cisco Small Business Pro User Manual

Using Directories

Changing Status

The CallConnector Operator displays the availability status of the contacts in the organizational
directory. This information includes:
•
Availability: information on whether a contact is currently available or busy.
•
Location: information on the contact's current location: work, home, travelling or vacation.
•
Away Message: text message providing some additional information.
To Change Availability Status
Step 1
Step 2
Step 3
Step 4
Step 5
Notes
You can also change a contact's status from the Action Bar. See Chapter 8: Taking
Actions.
To Change the Location
Step 1
Step 2
Step 3
To Change Away Message
Step 1
Step 2
Step 3
Operator User Guide 7-25
In the Directory window, right-click on the contact whose availability you
want to change.
On the drop-down menu, select the Current Status option. CallConnector
Operator will display the list of available status.
Select the new status. CallConnector Operator will change the status of
the selected contact immediately.
You can also click on the Availability tab in the Action Bar and use the
pull-down menu to change the status.
This status will be updated and made available to all users of the
CallConnector system.
In the Directory window, right-click on the contact whose location you
want to change.
On the drop-down menu, select the Current Location option.
CallConnector Operator will display the list of available locations.
Select the new location. CallConnector Operator will change the location
of the selected contact immediately.
In the Directory window, right-click on the contact whose away message
you want to change.
On the drop-down menu, select the Edit option. The Edit Contact window
will be displayed. Enter the away message to the Away Message field.
Then click on Save.
Alternatively you can also change the away message in the Availability
tab of the Actions Bar. See the chapter on Taking Actions for more
information.