Cisco Small Business Pro User Manual page 4

Keyboard .......................................................................................................................................................... 2-17
3. INSTALLATION AND CONFIGURATION ......................................................................................................... 3-1
C C O
ALL ONNECTOR PERATOR
P -R I
RE EQUISITES FOR NSTALLATION
R C
OUTER ONFIGURATION FOR
Configuration of the Operator's Phone .............................................................................................................. 3-6
Busy and Night Service Routing ......................................................................................................................... 3-7
Park Numbers .................................................................................................................................................... 3-7
Page Numbers ................................................................................................................................................... 3-8
M S R
INIMUM YSTEM EQUIREMENTS
Hardware ........................................................................................................................................................... 3-8
System Software ................................................................................................................................................ 3-8
LAN Access ......................................................................................................................................................... 3-8
D S ........................................................................................................................................................ 3-8
OWNLOAD ITE
I C C
NSTALLING THE ALL ONNECTOR
Step 1: Download the Installation Program ....................................................................................................... 3-9
Step 2: Run the CallConnector Installation ........................................................................................................ 3-9
C
ONFIGURING THE SERVER
P ........................................................................................................................................... 3-22
ERFORMING AN UPDATE
R C C C
EMOVING ISCO ALL ONNECTOR
4. GETTING STARTED ....................................................................................................................................... 4-1
G S O
ETTING TARTED VERVIEW
Pre-Requisites for Getting Started ..................................................................................................................... 4-2
Getting Started Steps ......................................................................................................................................... 4-2
Steps for Exiting the Operator ........................................................................................................................... 4-3
S C C
TARTING ALL ONNECTOR
Starting from Start Menu .................................................................................................................................. 4-4
Starting from the Desktop Icon .......................................................................................................................... 4-4
Starting up with Windows ................................................................................................................................. 4-5
L I ............................................................................................................................................................... 4-5
OGGING N
V O I
ERIFYING PERATOR NFORMATION
Viewing the Operator Window .......................................................................................................................... 4-7
Troubleshooting ................................................................................................................................................. 4-7
M Y A
AKING OURSELF VAILABLE
L O O
OGGING UT OF THE PERATOR
E C C
XITING THE ALL ONNECTOR
5. OPERATOR CALL HANDLING ........................................................................................................................ 5-1
C C W
ALL ONTROL INDOW
Call Control Window .......................................................................................................................................... 5-2
Call Control Toolbar ........................................................................................................................................... 5-2
Call Control Menu .............................................................................................................................................. 5-2
W W L
ORKING ITH THE INES
Line/Call State Icons ........................................................................................................................................... 5-4
Navigating using Mouse and Keyboard ............................................................................................................. 5-4
Customizing the Call Control Window ............................................................................................................... 5-6
Right-click Menu ................................................................................................................................................ 5-7
Drag and Drop ................................................................................................................................................... 5-7
Incoming Call Notification ................................................................................................................................. 5-8
C C T ............................................................................................................................................. 5-8
ALL ONTROL OOLBAR
Fixed Part of Toolbar.......................................................................................................................................... 5-9
I O
NSTALLATION VERVIEW
............................................................................................................................... 3-3
C C O
ALL ONNECTOR PERATOR
............................................................................................................................... 3-8
O .................................................................................................................. 3-9
PERATOR
.......................................................................................................................................... 3-22
O ............................................................................................................. 3-22
PERATOR
....................................................................................................................................... 4-2
O .......................................................................................................................... 4-4
PERATOR
............................................................................................................................. 4-6
/U .................................................................................................................. 4-8
NAVAILABLE
.................................................................................................................................. 4-9
O ....................................................................................................................... 4-9
PERATOR
O ............................................................................................................................. 5-2
VERVIEW
/C ................................................................................................................................. 5-3
ALLS
..................................................................................................... 3-2
............................................................................................... 3-6