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Chapter 9 Viewing Telephone Status
Telephone Status Overview
The real-time status information on the state of an extension is provided by the switch (central
office or PBX). This state can be idle, ringing, connected or held. The Cisco CallConnector
Operator Telephone Status window provides this information in an easy-to-use graphical
interface.
Telephone Status Monitor
The monitored extensions are line appearance buttons on the telephone. These line appearances
can be configured as incoming or outgoing directory numbers for receiving or placing calls from
the Call Control window.
Alternatively they may be configured to reflect the status of an extension number on another
telephone. With this configuration, the operator and other operators always has visibility on the
busy/idle state of these extensions.
The Telephone Status window allows you to:
•
View the status of a line or an extension.
•
Pick up a ringing line or extension.
9-2 CallConnector Operator
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