Purpose; Audience - Cisco Small Business Pro User Manual

Chapter 1 Introduction

Purpose

This manual is intended for end customers who will be using the CallConnector Operator to
handle their business calls.
CallConnector Operator has an extensive set of features and customization options to allow you
to adapt its functionality to your needs. This purpose of this guide is to acquaint you with these
CallConnector Operator features and help you get the most out of the system by providing step-
by-step instructions. The document also provides links to additional product information and the
methods and options for accessing support.

Audience

This manual is intended for operators who will be using the CallConnector Operator to manage
the incoming business calls and messages and route them to the most appropriate available
employee.
The guide will also be useful to those administering and providing support to the CallConnector
Operator users.
The user guide assumes that you know the basics of using your computer and are familiar with
Windows, using a mouse and selecting items from a dialog box.
1-2 CallConnector Operator