Callconnector Operator Backup - Cisco Small Business Pro User Manual

CallConnector Operator Backup

The CallConnector Backup Operator position is a CallConnector Operator client software installed
on the backup operator's PC. This CallConnector Backup Operator position requires and
connects to the primary operator PC.
The differences between the primary operator and the backup operator are summarized in the
table below:
Differences
Requires the CallConnector
Standalone Operator PC to be
running
Only one backup operator position is
supported with the Standalone
Operator
Requires hunt groups to be
configured to distribute the calls
between the operators
Administrative and configuration
utilities are installed only with the
Standalone Operator software
Both operators can participate in the
call handling
Table 2-2 Differences between the CallConnector Standalone and Backup Operators
Description
The backup operator connects to the primary
attendant. That PC has to be up and running for the
backup position to work. The primary operator does
not need to be running or logged in.
Customers requiring more than two operator
positions should deploy the client/server
configuration.
Incoming calls have to be routed to the backup
attendant, when the primary operator is not
available. This can be handled in the Cisco router
using hunt groups.
All the configuration for the CallConnector Operator
solution is performed on the primary operator
position using the Configuration Manager
application.
The Cisco router hunt groups can be configured to
incoming calls alternately to each operator or send
them to the primary operator and route to secondary
for overflow and operator unavailable conditions.
Overview
User Guide 2-5