Cisco Smart CallConnector Operator Manuals

Manuals and User Guides for Cisco Smart CallConnector Operator. We have 1 Cisco Smart CallConnector Operator manual available for free PDF download: User Manual

Cisco Smart CallConnector Operator User Manual

Cisco Smart CallConnector Operator User Manual (201 pages)

Brand: Cisco | Category: Wireless Access Point | Size: 2.89 MB

Table of Contents

Table of Contents
3
Preface

8
- Purpose
  9
- Audience
  9
- Organization
  10
- Related Documents
  11
- Required Telephone Systems
  11
- Supported Windows Platforms
  11
- Conventions
  12
  - Conventions Used
    12
- Terminology
  13
  - Using the Mouse
    14
- Obtaining Documents
  15
  - Cisco.com
    15
  - Documentation DVD
    15
  - Ordering Documentation
    16
- Documentation Feedback
  16
- Cisco Product Security Overview
  17
- Reporting Security Problems in Cisco Products
  17
- Obtaining Technical Assistance
  18
- Cisco Technical Support Website
  18
- Submitting a Service Request
  19
- Definition of Service Request Severity
  19
- Obtaining Additional Publications Information
  20
Callconnector Operator Overview

21
- Operator Overview
  21
- Callconnector Operator Deployment Options
  23
- Callconnector Operator Application Windows
  27
  - Call Control Window
    28
  - Call Queue Overview
    29
  - Directory Overview
    31
  - Action Bar
    33
  - Telephone Status Overview
    34
- Using Mouse and Keyboard
  35
- Drag and Drop
  36
- Customizing the Gui
  37
  - Keyboard
    37
Installation and Configuration

39
- Callconnector Operator Installation Overview
  40
- Pre-Requisites for Installation
  41
- Router Configuration for Callconnector Operator
  44
  - Configuration of the Operator's Phone
    44
  - Busy and Night Service Routing
    45
  - Park Numbers
    45
  - Page Numbers
    46
- Minimum System Requirements
  46
  - Hardware
    46
  - System Software
    46
  - LAN Access
    46
- Download Site
  46
- Installing the Callconnector Operator
  47
  - Step 1: Download the Installation Program
    47
  - Step 2: Run the Callconnector Installation
    47
- Configuring the Server
  60
- Performing an Update
  60
- Removing Cisco Callconnector Operator
  60
Getting Started

61
- Getting Started Overview
  62
- Starting Callconnector Operator
  64
- Logging in
  65
- Verifying Operator Information
  66
  - Viewing the Operator Window
    67
  - Troubleshooting
    67
- Making Yourself Available/Unavailable
  68
- Logging out of the Operator
  69
- Exiting the Callconnector Operator
  69
Operator Call Handling

70
- Call Control Window Overview
  71
  - Call Control Window
    71
  - Call Control Toolbar
    71
  - Call Control Menu
    71
- Working with the Lines/Calls
  72
  - Line/Call State Icons
    73
  - Navigating Using Mouse and Keyboard
    73
  - Customizing the Call Control Window
    75
  - Right-Click Menu
    76
  - Drag and Drop
    76
  - Incoming Call Notification
    77
- Call Control Toolbar
  77
  - Fixed Part of Toolbar
    78
  - Idle State Toolbar
    79
  - Incoming Call Toolbar
    80
  - Dial-Tone State Toolbar
    80
  - Connected Call Toolbar
    81
  - Held Call Toolbar
    82
  - Transfer Pending Toolbar
    82
  - Conference Pending Toolbar
    83
  - Two Connected Parties Toolbar
    83
  - Conference Toolbar
    84
- Answering Calls
  84
- Transferring Calls
  86
- Operator Call Handling Options
  90
- Reconnect Extended Calls
  91
- Making Calls
  92
  - Using Call Control Window
    92
  - Using Directory Window
    94
- Disconnecting Calls
  95
- Placing Call on Hold
  96
- Picking up Calls
  97
  - Picking up a Call
    97
  - Group Pickup
    97
- Parking Calls
  98
- Conferencing Calls
  98
- Making a Page Announcement
  99
  - Announcement
    99
- Forwarding Calls
  100
- Device Settings
  100
  - Dial-Through
    100
  - Auto-Answer
    100
  - Auto-Transfer
    101
  - Reload Lines
    101
  - Edit Speed Numbers
    102
Monitoring Queued Calls

104
- Call Queue Overview
  105
  - What Is an Incoming Call Queue
    106
  - Hunt-Group Based Call Queues
    106
  - Queues for Single Operator
    107
  - Queues for Operator and Backup
    108
  - Queues for Multiple Operators
    109
  - Monitored Call Queues
    110
- Call Queue Window
  110
  - Progress Bar and Timeout
    113
- Navigating in the Call Queue Window
  113
  - Call Queue Toolbar
    113
  - Right-Click Menus for the Call Queues
    115
  - Right-Click Menus for the Queued Calls
    116
  - Shortcut Keys
    118
  - Drag and Drop
    118
- Busy and Unavailable Routing
  119
- Incoming Call Queues
  120
- Held Call Queue
  122
- Transferred Call Queue
  122
- Parked Call Queue
  123
- Viewing Queue Window
  123
- Customizing Queue's View
  124
Using Directories

126
- Directory Overview
  127
  - Directory Window
    128
  - Directory Toolbar
    128
  - Directory Window Details
    131
  - Directory Menu
    135
  - Directory Action Bar
    136
- Viewing Directory Information
  138
- Locating Information
  140
  - Selected Entry
    140
  - Moving up and down
    140
  - Searching for Information
    141
  - Search Field
    141
- Maintaining Contacts
  143
- Integrated Call Handling
  145
  - Making a Call
    146
  - Transferring Calls
    147
  - Setting up a Conference
    148
  - Picking up Calls
    149
- Changing Status
  150
- Sending Messages
  151
- Customizing View
  152
Taking Actions

154
- Action Bar Overview
  155
  - Actions Section
    155
  - Availability Section
    155
  - Group/Department Section
    156
  - Notes Section
    156
  - Open the Action Bar
    156
  - Close the Action Bar
    156
- Navigation Options
  157
- Actions Section
  161
  - Sending Messages
    161
  - Call Handling
    162
  - Sending Messages
    163
  - Working with Stored Message Text
    164
  - Handling Calls
    165
- Availability Tab
  166
- Group/Department Tab
  169
- Notes Tab
  172
Viewing Telephone Status

173
10. Setting up Preferences

182
- Preferences Overview
  183
- Navigating Within the Preferences Window
  184
- Configuration
  185
  - Client-Side Dial Plan
    185
  - To Set the Internal Extension Mask
    188
  - To Set Multiple Special Pstns
    188
  - Login Settings
    190
  - Network Adapters Option
    190
  - Email Settings
    192
- Appearance
  192
- Keyboard
  196
  - Dialing Preferences
    196
  - Shortcut Keys
    197
- Localization
  201
  - Language
    201

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