Customizing The Call Control Window - Cisco Small Business Pro User Manual

Chapter 6 Monitoring Queued Calls

Customizing the Call Control Window

The Call Control Window is user-customizable. These customizable options are described in the
table below with references to the sections where the steps for making the change are described.
Feature
Change the field size
Change the location of
the field
View additional fields
Show/hide the
columns/fields
Change the display fonts
Change the window
presentation style
Change the position of
the Call Control window
Change the position of
the Call Control toolbar
Change the shortcut key
assignments
Enable auto-answer
modes
Enable auto-transfer
modes
Enable another language
in the CallConnector
interface
Table 5-4 Customizing the Call Control Window
5-6 CallConnector Operator
Description
Move the cursor to field separator and drag it to the left or to the
right in order to resize the width of the field. This size will be
saved.
Click on the column name, and drag the field, left or right, to the
desired column position.
Use the horizontal scrollbar to move the view to the left or to the
right.
In the Call Control window, right-click on the column header. A
drop-down menu will display:
When you select the Show Columns option, a list of available
columns will be shown. A checkmark next to a column name
indicates that the column is displayed. Uncheck a column to hide it
by clicking on that column name, or select a hidden column to
display it.
To change the font of the Call Control window, please refer to the
chapter on Setting up Preferences.
To change the theme and the mode of the Call Control window,
please refer to the chapter on Setting up Preferences.
To move the Call Control window, please refer to the chapter on
Setting up Preferences.
To move the Call Control toolbar, please refer to the chapter on
Setting up Preferences. You can also right-click on the toolbar and
select the alternate position.
To change the shortcut key assignments of the Call Control
window, please refer to the chapter on Setting up Preferences.
To enable the auto-answer feature, please refer to the Answering
Calls section of this chapter.
To enable the auto-transfer feature, please refer to the
Transferring Calls of this chapter.
To use another language in your Call Control window, please refer
to the chapter on Setting up Preferences.