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Chapter 6 Monitoring Queued Calls
To Enable or Disable Auto-Answer
Step 1
Step 2
Auto-Transfer
The option allows the operator to automatically complete the call transfer without having to press
the Complete Transfer button.
To Enable or Disable Auto-Transfer
Step 1
Step 2
Reload Lines
This option retrieves the operator's phone information from the Cisco CME and reloads it to the
Call Control window.
To Reload Line Information
Step 1
Step 2
5-32 CallConnector Operator
On the Call Control toolbar, click on Settings. A list of device settings
options will appear. A checkmark next to Auto-Answer option indicates
that this option has been enabled.
To enable or disable this option, click on the Auto-Answer option or press
the shortcut key (default Ctrl + Alt + A).
On the Call Control toolbar, click on Settings. A list of device settings
options will appear. A checkmark next to Auto-Transfer option indicates
that this option has been enabled.
To enable or disable this option, click on the Auto-Transfer option or
press the shortcut key (default Ctrl + Alt + T).
On the Call Control toolbar, click on Settings.
Click on Reload lines. The phone will be stopped while the
CallConnector Operator retrieves information from the Cisco CME.
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