Emerson Daniel 3410 Series Maintenance And Troubleshooting Manual page 20

Troubleshooting
August 2021
Table 2-2: Troubleshooting
Error
Cannot communicate
with Daniel MeterLink
program
Connect to multiple
meters via Ethernet when
they are on the same LAN
Connect to multiple
meters via Ethernet when
they are on the same hub
but not connected to an
intranet LAN
Configuration changed
Configuration lost
20
Maintenance and Troubleshooting manual
(continued)
Recommended action(s)
• Ensure that the meter is properly powered.
• Ensure that the computer cable is properly connected and check
your interface pins (RS-485 or RS-232).
• Verify that the communication parameters of the Daniel MeterLink
program are correctly set.
• Check RS-485 or RS-232 communication LEDs.
• Configure each meter with a unique user-specified IP address
(following the initial communication quick start instructions the
3418 Installation manual (P/N DAN-20057315) in "Serial
connections").
• Contact your IT department for valid IP addresses for your LAN and
Gateway addresses.
• Disable the DHCP server.
• Configure each meter with a unique user-specified IP address
following the initial communication quick start instructions (the
3418 Installation manual (P/N DAN-20057315) in "Serial
connections").
• Assign each meter on the hub a unique IP address within the range
192.168.135.150 through 192.168.135.254 (Gateway address for
each meter may be left unconfigured as 0.0.0.0).
• A PC may receive its IP address from an external DHCP server; in this
case, one and only one meter must have its DHCP server enabled
(the DHCP server will serve up to 10 IP addresses to PCs attempting
to talk to all meters on the hub).
• Once a meter's IP address is configured, the meter may be
connected to the hub and accessed using that IP address.
• One or more parameters have been modified in the meter's
configuration,
— Collect an Audit log using Daniel MeterLink in order to see what
configuration parameters changed and when they changed.
— Run the Tools → Edit/Compare Configuration utility and select
Write All or Write Checked values to write the changes to the
meter.
— Save the configuration file.
• The meter configuration has reset to default values and the meter is
not configured correctly to measure flow and the meter has
performed a Cold Start.
— Unless the Cold Start occurred after upgrading firmware,
replace the CPU board.
— If the cold start occurred after a firmware upgrade, fully re-
configure the meter from a previously saved configuration
using the Tools → Edit/Compare Configuration in Daniel
MeterLink.
DAN-20057317
Maintenance and Troubleshooting manual