Getting Help - Enterasys Matrix 7H4284-49 Hardware Installation Manual

Getting Help

GETTING HELP
For additional support related to the modules or this document, contact Enterasys Networks using
one of the following methods:
World Wide Web
Phone
Internet mail
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing mode
switches, rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (for example, layout and cable type)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, have you returned the device before, is this a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
xviii About This Guide
www.enterasys.com/services/support/
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.