Troubleshooting; Trouble Categories; Problem And Solution - Canon imageFORMULA DR-X10C User Manual

Troubleshooting

This section describes the problems that may occur during use of the scanner and how to solve them.

Trouble Categories

The following trouble categories are addressed:
• The Scanner Does Not Turn ON (See p. 116)
• The Scanner Is Not Recognized (Connecting via USB) (See p. 116)
• The Scanner Is Not Recognized (Connecting via SCSI) (See p. 117)
• The Scanner Turns OFF by Itself (See p. 117)
• Scanning Is Not Performed (See p. 117)
• Slow Scanning Speed (See p. 118)
• Documents Do Not Feed Properly (See p. 118)
• Saved Image Files Do Not Open (See p. 119)
• Scanning Results Are Not as Expected (See p. 119)
It you cannot resolve a problem, contact your local authorized Canon
dealer or your service representative.

Problem and Solution

The Scanner Does Not Turn ON
If the scanner does not turn ON, first confirm the following:
Is the power cord connected correctly?
Is the power cord inserted into the power outlet?
If this does not solve the problem, consider the following possible
problems and causes:
Problem With Auto USB Power switching is enabled,
but the scanner does not turn ON when the
computer is turned ON.
Cause The SCSI connection is also being used.
Solution The SCSI connection does not support Auto USB
Power switching. Use only the USB connection if
you want to use Auto USB Power switching.
Cause Auto USB Power has been disabled ([OFF] is
selected in the User Mode).
Solution Enable Auto USB Power (select [ON] in the User
Mode).
The Scanner Is Not Recognized
(Connecting via USB)
If the scanner's USB connection is not recognized, first confirm the
following:
Are the scanner and PC connected correctly using the proper
cable?
Is the scanner's power switch turned ON?
116