Canon imageFORMULA DR-X10C User Manual page 117

If this does not solve the problem, consider the following possible
causes:
Cause The scanner does not support your USB
interface.
Solution This product is not guaranteed to operate with all
types of USB interfaces. Contact your local
authorized Canon dealer or service
representative for more information.
Cause The scanner does not support the USB cable.
Solution Use the USB cable provided with the scanner.
Cause The USB hub is not compatible with the
scanner.
Solution Remove the USB hub.
The Scanner Is Not Recognized
(Connecting via SCSI)
If the scanner's SCSI connection is not recognized, first confirm the
following:
Are the scanner and PC connected correctly using the proper
cable?
Is the scanner's power switch turned ON?
Is the SCSI card in the PC operating properly?
Was the PC turned ON before the scanner?
IMPORTANT
When using the SCSI connection, if the scanner is turned ON after the
PC, it may not be properly recognized by the PC.
If this does not solve the problem, consider the following possible
causes:
Cause The SCSI card is not compatible with the
scanner.
Solution Use a recommended SCSI card.
Cause The scanner's SCSI ID is identical to the SCSI
ID of another device.
Solution Check the SCSI IDs of all SCSI devices
connected to the system and set a unique SCSI
ID for the scanner.
Cause The terminator is not set correctly.
Solution When another SCSI device is connected
between the scanner and the PC, that device's
terminator must be disabled (set to OFF).
Cause There is a problem with another SCSI device
that is connected in the daisy chain.
Solution Do not use the daisy chain connection
configuration.
The Scanner Turns OFF by Itself
When the scanner's Auto Power OFF function is enabled, the scanner
will turn OFF automatically if no operations are performed for 4 hours.
Check the Auto Power OFF setting in the User Mode.
Scanning Is Not Performed
If scanning does not start when it should, first confirm the following:
Are the scanner and PC correctly connected with the proper
cable?
117
(See p. 10.)
(See p. 80.)