Using An Initialized Ipp320 Pinpad While It Is Connected; Troubleshooting - Moneris iPP320 PINpad Setup Manual

Using an initialized iPP320 PINpad
while it is connected to a different computer
  T o use an initialized iPP320 PINpad with a different computer, do one of the
1.
following:
Note: When the iPP320 PINpad is powered on and idle, it will display the
"WELCOME/BONJOUR" screen.
 iPP320PINpadwithaUSBcable
  D ownload and install the USB driver to the other computer (repeat the
a.
Download and install the iPP320 USB driver steps on page 4).
b.   C onnect the PINpad to the other computer (repeat the Connect the USB
cable to the iPP320 PINpad and your computer steps on page 4).
Note: You do not have to configure the iPP320 PINpad settings unless you
have switched to a different cable type.
c.   R epeat the setup steps from Configuring your Merchant Resource Center
com port setting on page 8.
 iPP320PINpadwithaserialcable
a.   C onnect the PINpad to the other computer (repeat the Connect the serial
cable to the iPP320 PINpad and your computer steps on page 5).
Note: You do not have to configure the iPP320 PINpad settings unless you
have switched to a different cable type.
b.   R epeat the setup steps from Configuring your Merchant Resource Center
com port setting on page 8.
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U S I N G T H E M E R C H A N T R E S O U R C E C E N T E R : M O N E R I S ® I P P 3 2 0 P I N PA D S E T U P G U I D E

Troubleshooting

Issue Solution
The"INITREQUIRED" The iPP320 PINpad was not properly initialized.
screencontinuestodisplay
1. Power off the iPP320 PINpad:
aftertheChipInitialization
• If the iPP320 PINpad is connected to your computer
operationhascompleted.
via a serial cable, unplug the power cable from the
power source.
• If the PINpad is connected to your computer via a
USB cable, disconnect the PINpad cable from your
computer.
2. Log out of the Merchant Resource Center, and then
close your Web browser.
3. Log back into the Merchant Resource Center.
4. Power on the iPP320 PINpad:
• If the PINpad is connected to your computer via
a serial cable, plug the power cable back into the
power source.
• If the PINpad is connected to your computer via a
USB cable, plug the USB cable back into the USB
port on your computer.
5. When the "INIT REQUIRED" screen displays, repeat
the setup steps beginning from Initializing the iPP320
PINpad on page 9.
6. If you are still unable to initialize the iPP320 PINpad,
do the following:
a. Try repeating the setup steps beginning from
Configuring your Merchant Resource Center com port
setting on page 8.
b. If this does not work, try installing an updated
version of the Java platform, and then repeat the
Initializing the iPP320 PINpad steps on page 9.
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