Moneris IWL255 User Manual
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Moneris IWL255 User Manual

Long-range mobile terminal
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See also: Reference Manual , Instruction Manual
Using
Your
Terminal
Moneris
iWL255
®
Long-Range Mobile
(09/13)

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Summary of Contents for Moneris IWL255

  • Page 1 Using Your Terminal Moneris iWL255 ® Long-Range Mobile (09/13)
  • Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Contents Moneris iWL255 Long-Range Mobile ....Wireless communication ......

  • Page 4: Moneris Iwl255 Long-Range Mobile

    Moneris iWL255 Moneris iWL255 Long-Range Mobile Long-Range Mobile Use this wireless, all-in-one terminal to process transactions at the point of sale (POS). When prompted, you (and sometimes your customer) will key in information on the terminal. If your customer is required to key in information, pass the terminal to the customer.
  • Page 5 Terminal keys Function keys • Move through the menu items on the display. • Select the option displayed above the key: e.g. if YES key, press that key to select YES. displays above the displays above the key, press that key to scroll up. •...

  • Page 6: Wireless Communication

    Wireless communication The iWL255 Long-Range Mobile terminal uses long-range wireless communications to send and receive information to and from the Moneris Host. The communications indicators (described below) display in the terminal’s on-screen info header: 3G status indicators Icon Description Terminal is configured to connect to the authorized carrier’s 3G wireless network.

  • Page 7: Battery Use

    Battery use To maintain battery charge, use any method below: • Direct-to-terminal charge cable: Connect this cable to the side port (see page 3), and plug the other end into a working power outlet. Charge base: • Dock the terminal on a powered base. Helpful hints: •...

  • Page 8: Card Entry Options

    Card entry options Insert: Chip cards 1. “SWIPE OR INSERT CARD” or “SWIPE/INSERT/TAP CARD” displays on the terminal. 2. Either you or the customer inserts the card into the device’s chip reader. Note: Unless the terminal prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.
  • Page 9 Wave/Tap: Contactless cards 1. “SWIPE/INSERT/TAP CARD” displays on the terminal. 2. The customer taps their card over the display screen where icon appears. 3. Note the following: • Your merchant account and terminal must be configured for contactless functionality. • The cardholder will not be prompted to enter a PIN.

  • Page 10: Transactions

    Transactions All instructions in this guide begin at the READY screen. To access the READY screen from any other screen, press the key repeatedly until the READY screen appears. Financial transactions General guidelines 1. Before processing transactions, ensure that the wireless signal strength (see Signal strength indicator on page 4) is at a sufficient level.
  • Page 11 Purchase [100] Credit or debit purchase of goods or services. 1. If PURCHASE is the default, key in a Purchase amount. (If PURCHASE is not the default: Press the key, select TRANSACTIONS, select PURCHASE, and then key in a Purchase amount.) 2.
  • Page 12 Cheque Authorization [105] 1. Press the key, select TRANSACTIONS, and select CHEQUE AUTH. 2. Do one of the following: • To do the authorization by credit card, select CREDIT CARD. • To do the authorization by driver’s licence, select DRIVERS LICNCE.
  • Page 13 Advice List [109] Completes or cancels a Pre-Auth from a list. Note: The Advice List (P-A ADV LIST) option will appear only if Tip Reporting is enabled. The Advice must be processed on the same terminal as the original Pre-Auth. 1.
  • Page 14 Merchant prompts: Purchases/Pre-Auths/Refunds/Voids This table lists in order of appearance the prompts (and the actions to take for each) that you might see on the terminal during a Purchase, Pre-Auth, Refund, or Void. Note: Only some of the prompts listed below will appear for any one transaction.
  • Page 15 Merchant prompt Merchant action(s) SELECT To select the displayed application: <Application name> Press the key (YES). To view the next available application on the card: Press key (NO). <Application name> To use the displayed application, press key (YES). -OK? ENTER ORIGINAL Key in the 6-digit AUTH# found on the AUTHORIZATION # original transaction receipt (see page 19),...
  • Page 16 Merchant prompts: Cheque Authorizations This table lists in order of appearance the prompts (and the action to take for each) for this transaction. Merchant prompt Merchant action(s) ENTER DRIVERS Key in the cheque-holder’s driver’s LICENCE NUMBER licence number, and press the key.
  • Page 17 Merchant prompts: Advices/Force Posts This table lists in order of appearance the prompts (and the actions to take for each) that you might see on the terminal during an Advice or Force Post. Note: Only some of the prompts listed below will appear for any one transaction.
  • Page 18 Merchant prompt Merchant action(s) Press the key to continue. FINAL AMOUNT $#.##-OK? Key in your Clerk ID, and press the ENTER CLERK ID key, or simply press the key to accept the displayed ID. ENTER INVOICE NO Key in an alpha/numeric identifier, and press the key, or simply press the key to bypass.
  • Page 19 Customer prompts This table lists in order of appearance the prompts (and the actions to take for each) that your customers might see on the terminal during a transaction. Note: Only some of the prompts listed below will appear for any one transaction. Customer prompt Customer action(s) CUSTOMER...
  • Page 20 Customer prompt Customer action(s) ENTER TIP AMOUNT Keys in a dollar amount (or nothing $0.00 at all), then presses the key. Presses the key to confirm the <TRANSACTION displayed amount. NAME> $#.##-OK? SELECT ACCOUNT For chequing account: Presses the (CHEQUING). For savings account: CHEQUING SAVINGS Presses the key (SAVINGS).

  • Page 21: Receipts

    Receipts Signing credit card receipts Merchant copy Always retain this copy for your records, but note: • If a signature line is printed, obtain the cardholder’s signature. • If VERIFIED BY PIN is printed, do not obtain a signature. • If NO SIGNATURE REQUIRED is printed, do not obtain a signature.
  • Page 22 Card masking To reduce the risk of fraudulent card use, masking and truncation are applied to card numbers printed on receipts. Masking replaces a card’s numbers (except for the last 4) with “*”s. Truncation prints only the last 4 digits of a card. The expiry date is not on any copy of a receipt.

  • Page 23: Reporting

    Reporting Masking on reports To reduce the risk of fraudulent card use, masking and/or truncation are applied to card numbers, and expiry dates are not printed on reports. Card numbers print unmasked on reports only if you swipe your POS Admin card at the “SWIPE ADMIN CARD” prompt. Otherwise, press the key at this prompt to print masked numbers on reports.
  • Page 24 The report prints, and the READY screen appears. Merchant Subtotals Report [95] Prints a list of transaction type totals by card type for the current batch from the Moneris Host. Grand totals by transaction type are also included. 1. Press the...
  • Page 25 Reporting 4. To print the report by date, press the key (DATE). To print the report by batch, press the key (BATCH). 5. To print the current date or batch, press the key. To select a specific date or batch, key in a date (YYMMDD) or batch number,...

  • Page 26: Administrative Transactions

    ADMIN, then select LOGOFF. The “PLEASE LOGON” prompt appears within 60 seconds. Re-Initialization [01] The Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to it or your merchant account. 1. Press the key, select CONFIGURATION, then select INITIALIZATION.

  • Page 27: End-Of-Day Process

    End-of-day process Merchant close If your merchant account is set up for Merchant Close settlement, you must process a Batch Close transaction in order to have the funds from your POS transactions deposited to your business account. Here’s how: Step 1: Print a Stored Transactions Report [60] Note: Flash transactions are included in Interac totals.
  • Page 28 System close If your merchant account is set up for System Close settlement, Moneris automatically closes your batch for you at the end of each day. You must verify transaction totals on a daily basis. Here’s how: Step 1: Print a Stored Transactions Report [60] See page 25.

  • Page 29: Troubleshooting

    3G FAILED The SIM card has been removed or is NO SIM malfunctioning. 1. Power off the terminal. 2. Re-install the SIM card (see the iWL255 Long-Range Mobile Setting Up Your Terminal guide). 3. Power on the terminal. 3G FAILED...
  • Page 30 Error message Solution CARD REMOVED The chip card was removed during the transaction. 1. Retrieve the terminal. 2. Press the key until the READY screen appears. 3. Retry the transaction. CHECK PRINTER 1. Open the printer, and ensure that a paper roll is inside and that it is properly inserted.
  • Page 31 REFUND LIMIT The total value of Refunds performed EXCEEDED today is greater than your daily Refund Limit. Contact Moneris for a temporary increase in your daily Refund Limit. Please have the original Purchase receipt available for reference. REINITIALIZATION Re-Initialize the terminal (see page 24).
  • Page 32 The terminal is powered off. Press screen is blank. key. If power is not restored, connect the terminal to a power source. If this does not work, call the Moneris Merchant Service Centre. HOST Call the Moneris Merchant Service CONNECTION Centre.
  • Page 33 Notes ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...
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  • Page 36 Solutions Corporation. This guide is for informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any...

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