Moneris iPP320 PINpad Setup Manual
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Moneris iPP320 PINpad Setup Manual

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U S I N G
R E S O U
Moneris
T H E M
R C E C
iPP320 PINpad
®
Setup Guide
E R C H A
E N T E R
N T
(08/16)

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Summary of Contents for Moneris iPP320 PINpad

  • Page 1 E R C H A T H E M E N T E R U S I N G R C E C R E S O U Moneris iPP320 PINpad ® Setup Guide (08/16)

  • Page 2: Table Of Contents

    Contents Introduction Before you get started Hardware setup Using a USB cable Using a serial cable Configuring the iPP320 PINpad For more information Configuring your Merchant Resource Center and assistance: com port setting Initializing the iPP320 PINpad Web: moneris.com/support Ready to use the iPP320 PINpad? E-mail: onlinepayments@moneris.com Optional features Toll-free: 1-866-319-7450 Enabling tip prompts on the iPP320 PINpad Using an initialized iPP320 PINpad while it is connected to a different computer Troubleshooting Need help? Record your Moneris merchant ID here: Contact us Other resources...

  • Page 3: Web: Moneris.com/Support

     J ava platform installed and enabled (free download available from java.com).  D o one of the following: •  I f you are using a USB cable to connect the iPP320 PINpad to your computer, proceed to Using a USB cable on page 4. •...

  • Page 4: Hardware Setup

    When the “INIT REQUIRED” screen displays INITREQUIRED PINpad on page 6. on the iPP320 PINpad, proceed to Configuring the INITREQUIRED iPP320 PINpad on page 6. U S I N G T H E M E R C H A N T R E S O U R C E C E N T E R : M O N E R I S ® I P P 3 2 0 P I N PA D S E T U P G U I D E...

  • Page 5: Configuring The Ipp320 Pinpad

    • If the “MENU” screen (shown here) is displayed, DISPLAYSTATUS CONFIGURATION select it. proceed to step 2 (Configure the iPP320 PINpad’s optional settings) below. When the “QR-CODE” screen displays, press F4 (OFF). QR-CODE • If the “INIT REQUIRED” screen is displayed, repeat steps 1a-b of this procedure.

  • Page 6: Configuring Your Merchant Resource Center Com Port Setting

    From your computer, do the following: “Chip Initialization” page, wait.   I dentify the com port that the iPP320 PINpad is using while it is connected to When “Downloading pinpad parameters from the host” displays on the your computer (this com port will be named “SAGEM TELIUM”).

  • Page 7: Ready To Use The Ipp320 Pinpad

    Optional features Ready to use the iPP320 PINpad?   O nce the iPP320 PINpad is initialized and ready to be used to perform transactions, you may do any of the following: Enabling tip prompts on the iPP320 PINpad •...

  • Page 8: Using An Initialized Ipp320 Pinpad While It Is Connected

    Troubleshooting Using an initialized iPP320 PINpad while it is connected to a different computer   T o use an initialized iPP320 PINpad with a different computer, do one of the Issue Solution following: The“INITREQUIRED” The iPP320 PINpad was not properly initialized.

  • Page 9: Need Help

    Need help? Notes Contact us ________________________________________________________________ ________________________________________________________________ •  C all Moneris Customer Care toll-free at 1-866-319-7450 (24/7), ________________________________________________________________ •  E -mail us at onlinepayments@moneris.com. ________________________________________________________________ ________________________________________________________________ Other resources ________________________________________________________________  V isit moneris.com/insights • for business advice, payment news & trends, customer success stories, and quarterly reports &...
  • Page 10 ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________...
  • Page 11 Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither...

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