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Table of Contents
Troubleshooting
Related Manuals for Moneris iPP320
Summary of Contents for Moneris iPP320
- Page 1 Moneris® iPP320 PIN Pad with PAYD Pro Plus Quick Install Guide (02/18)
- Page 2 Need help? Web: moneris.com/support/PAYDProPlus Toll-free: 1-855-423-PAYD (7293) Record your Moneris merchant ID here: ____________________________________...
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Page 3: Table Of Contents
Rebooting the iPP320 PIN Pad ..........................12 Troubleshooting iPP320 PIN Pad issues in the PAYD Pro Plus App .............. 13 Setting up the iPP320 PIN Pad for PAYD Pro Plus In-Store Solution ......14 Downloading and installing the USB driver ....................15 Connecting the iPP320 PIN Pad to the laptop or computer ................15... -
Page 4: Introduction
Introduction Introduction This guide explains how to install and configure the iPP320 PIN Pad for the PAYD Pro Plus Mobile App on an Apple® iPad®, and for the PAYD Pro Plus In-Store Solution on a laptop or computer. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide... -
Page 5: Before You Get Started
Before you get started Requirements for PAYD Pro Plus Mobile Solution To use the iPP320 PIN Pad with the PAYD Pro Plus Mobile Solution on an Apple iPad, please ensure you have the following items: High speed Internet access ... - Page 6 Your PAYD Pro Plus store must be enabled to accept payment with cards using a PIN Pad. Please confirm you received the following items from Moneris: PIN PAD CABLE iPP320 PIN PAD Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide...
- Page 7 PIN Pad for PAYD Pro Plus Mobile Solution In this section, we explain how to set up the iPP320 PIN Pad to work with the PAYD Pro Plus App. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide...
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Page 8: Setup Considerations
Locating the PIN Pad ID As you begin the process of setting up the iPP320 PIN Pad to work with your PAYD Pro Plus Mobile Solution, you will need to record the PIN Pad ID. The PIN Pad ID displays on the screen as the iPP320 PIN ... -
Page 9: Connecting The Ipp320 Pin Pad Cables
Connecting the iPP320 PIN Pad cables Note: You must use the exact power adaptor and cables provided by Moneris to work with the iPP320 PIN Pad. Failure to do so may affect the operability of, or cause damage to, the equipment. -
Page 10: Determining The Ipp320 Pin Pad's Software Version
The iPP320 PIN Pad boots up to the LANGUAGE/LANGUE screen. You are now ready to configure the iPP320 PIN Pad’s options. Determining the iPP320 PIN Pad’s software version The software version information appears as the iPP320 PIN Pad is booting up. -
Page 11: Configuring The Ipp320 Pin Pad Options
Configuring the iPP320 PIN Pad options Some configuration needs to be done to the iPP320 PIN Pad to ensure it will work with the router and the PAYD Pro Plus App. Note: Perform this task with each iPP320 PIN Pad that you ordered for the PAYD Pro Plus App. -
Page 12: Configuring The Ipp320 Pin Pad In The Payd Pro Plus App
Note: Perform this task on each iPad to which you wish to connect an iPP320 PIN Pad. Note: This guide explains how to connect one iPP320 PIN Pad to one iPad. If you have more than one iPP320 PIN Pad and iPad, refer to the PAYD Pro Plus Online Help for instructions. - Page 13 If you do not wish to collect tips via the PIN Pad, leave the switch alone (not toggled). 12. Initialize the iPP320 PIN Pad. Proceed to Initializing the iPP320 PIN Pad on page 12. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide...
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Page 14: Initializing The Ipp320 Pin Pad
Initializing the iPP320 PIN Pad Once the iPP320 PIN Pad has been selected, it will need to be initialized. Follow the instructions below. Note: Perform this task on each iPad with an iPP320 PIN Pad connected. 1. In the Configuration – Devices screen, in the PIN PAD section, tap Initialize. -
Page 15: Troubleshooting Ipp320 Pin Pad Issues In The Payd Pro Plus App
“No Pinpads found” appears in Try these steps: the PIN Pad Configuration popup 1. Refer to Connecting the iPP320 PIN Pad cables on page 7 to ensure that: when searching for an iPP320 PIN The iPP320 PIN Pad is connected to power. -
Page 16: Setting Up The Ipp320 Pin Pad For Payd Pro Plus In-Store Solution
Setting up the iPP320 PIN Pad for PAYD Pro Plus In-Store Solution Setting up the iPP320 PIN Pad for PAYD Pro Plus In- Store Solution In this section, we explain how to set up the iPP320 PIN Pad to work with the PAYD Pro Plus In-Store Solution. -
Page 17: Downloading And Installing The Usb Driver
7. When the installation dialog boxes display, continue clicking the Next button as prompted, and then click on the Install button. 8. Once the driver is installed, proceed to the Connecting the iPP320 PIN Pad to the laptop or computer section below. -
Page 18: Determining The Software Version
4. Click the arrow in front of Ports (COM & LPT) to reveal the available ports. 5. In the list of ports, look for SAGEM Telium. This is the name of the driver for the iPP320 PIN Pad. If the SAGEM Telium driver is there, proceed to the Configuring the iPP320 PIN Pad options instructions ... -
Page 19: Configuring The Ipp320 Pin Pad Options
8. At the PED SERIAL NUMBER screen, press the green key. The iPP320 PIN Pad displays a summary of some of the choices you made, then displays the WELCOME/BONJOUR screen. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide... -
Page 20: Configuring Payd Pro Plus To Use The Ipp320 Pin Pad
Since you are an integrated payments merchant, your PAYD Pro Plus In-Store Solution has already been set up to accept payments from an integrated iPP320 PIN Pad. Now you need to make a few changes to the PAYD Pro Plus configuration to complete the integration. -
Page 21: Establishing Communication With The Ipp320 Pin Pad
3. Once communication is established, the iPP320 PIN Pad displays the “WELCOME/BONJOUR” screen and the status indicator icon changes to black ( Congratulations! You are now ready to use the iPP320 PIN Pad with the PAYD Pro Plus In-Store Solution. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide... -
Page 22: Troubleshooting Ipp320 Pin Pad Issues In The Payd Pro Plus In-Store Solution
1. Click the red PIN Pad status indicator ( The Confirm popup appears. and the status remains red 2. Click Fast. PAYD Pro Plus will attempt to communicate with the iPP320 PIN Pad again. If this fails: 1. Click the red PIN Pad status indicator ( The Confirm popup appears. - Page 23 Issue Solution Stuck in a loop of being unable to If you are unable to communicate with the iPP320 PIN Pad: communicate with the iPP320 1. Log out of the POS view. PIN Pad. 2. Power cycle the iPP320 PIN Pad: 3.
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Page 24: Merchant Support
Merchant support Merchant support At Moneris, help is always here for you 24/7. Moneris® iPP320 PIN Pad with PAYD Pro Plus: Quick Install Guide... - Page 25 reports & insights Need us on-site? We’ll be there. Moneris offers quick, hassle-free on-site setup of your complete iPad POS Solution by our in-house technicians. Contact us at 1-866-MONERIS to learn more or visit moneris.com/iPadPOS...
- Page 26 This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.
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